Zoom – Improving Education, Outreach, and Administration in a State-Wide Organization

Mike Stanley

Video Conferencing at UTIA Pre-Zoom

Aging server hardware & software in need of replacement

Problem: No integration with Lync, no modern methods of connecting

Video Conferencing at UTIA Pre-Zoom

Limited to only a handful of concurrent sessions

Problem: Only 6 endpoints could connect at any time.

Video Conferencing at UTIA Pre-Zoom

Nearly every video conference required IT help

Message to Users: video conferencing is hard.

Video Conferencing at UTIA Pre-Zoom

Desktop client undependable, manual setup

Message to Users: video conferencing is unreliable and hard.

Video Conferencing at UTIA Pre-Zoom

No mobile client

Message to Users: I can FaceTime or Skype with my tablet or phone, but not join a video conference for my job.

Very Expensive Option 1

Note: No increase in concurrent sessions (still 6)

New Polycom Servers $140,000

Annual Maintenance $30,000

Five Year Cost $260,000

Expensive Option 2

Pay UTK for Bridging $27,600 (2013)

Projected Increase 10%/yr $30,360

Five Year Cost $168,500

What about the Cloud?

Incumbents: GoToMeeting, WebEx

Startups: BlueJeans, Fuze, Zoom

3 part series on my blog: http://bit.ly/mikezoom

We Zagged with ZoomFeature Number

Pro Account – up to 25 participants 5,000

Large Meeting – up to 100 participants 50

Webinar – up to 500 participants 50

H.323 room connector 50*

Zoom Adoption vs Polycom

2013 Polycom 9/8/14-4/17/15 Zoom

Meetings Held 104 1371

Unique Hosts 21 173

User Survey

1 request for input, 15% of users responded

Deans, Department Heads, Regional Director, Specialists, Agents, Faculty, Administrative Staff, IT Professionals

Easy

Time Saver

Money Saver

Interactive

External

Training

Business Continuity

Employee Evaluations

0% 10% 20% 30% 40% 50% 60% 70% 80%

68%

55%

42%

36%

32%

21%

13%

8%

Keywords from Users

User Comments“We have several students who are spread across the state and Zoom allows them to be in class, literally be there, they give PowerPoint presentations, they work

in groups, they are active class participants. We record courses and seminars and put them on

blackboard or on YouTube for the world to see. Simply put Zoom allows us to expand our educational reach in

ways that were not possible before.”Carrie Lykins

Entomology & Plant Pathology

User Comments“Zoom maximizes my functionality through its

uncluttered simplicity. Oftentimes, software adds more “bells and whistles” for users. That’s not

what I’ve wanted from zoom or any other audio/video conferencing platform. All I want is

for it to work, and work well. Zoom has done that every time.”Heather Wallace

Family and Consumer Science

User Comments“As an administrative support person, I am

excited to suggest this user friendly, web-based conferencing option to our faculty, staff and

graduate students. Zoom is a great online meeting service provided to UTIA employees!”

Shelley JohnsonAnimal Science

User Comments“Having a reliable distance meeting platform like Zoom has enabled us to cut down on face to face meetings. As a result, productivity has increased due to eliminating travel times across the state,

and has also saved valuable travel funds that we rely on throughout the year.”

Justin StefanskiWilson County Extension

User Comments“By using Zoom, we save thousands of dollars in

travel cost compared to face-to-face meetings, and we have a richer meeting experience

compared to a conference call.”Tim Cross

UT Extension Dean

Questions?

Email: poet@utk.eduTwitter: @mikestanleyUT Blog: http://tiny.utk.edu/mikePersonal Blog: http://singlemaltcloud.com

DEMO

Zoom Admin Portal (beta)Zoom Client