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We conducted a customer satisfaction survey and discovered that there is a lot of interest in learning about some advanced features and workarounds in Key Survey reports. Learn more about advanced filters, comparison reports, interval vs. ordinal data, crosstabs & advanced crosstabs, report rules & external report links, export, publish, email reports, a peak at upcoming report functionality.
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http://www.KeySurvey.com http://www.ExtremeForm.com http://www.WorldAPP360.com
COMPANY SNAPSHOT
WorldAPP is a market leader in web-based data collection, data management and reporting solutions
Founded in 2001
2,000+ customers worldwide
10,000 custom projects executed
100+ Employees worldwide
Offices in Boston, Dallas, London, Kiev
Inc 5000 Fastest Growing Companies –
3 years in a row
2
April 13, 2010Presented by:
Learn about product enhancements, service updates, version releases and relevant industry news stories via your cell phone or web browser!
Comment on stories of interest to you
Connect with other Key Survey users
JOIN THE WORLDAPP SOCIAL NETWORK
REPORT WEBINAR INTRO
Filters Comparison Reports Interval vs Ordinal data Formulas in report Crosstabs & Advanced crosstabs Rules page & External Report Links Report export options / PDF v7.3 upcoming new features Q&A
STANDARD REPORTS
CUSTOM REPORT FILTERS
Drill down to focus on specific data
You can add multiple filters to your report
Set up “rules” on multiple filters within a single report
COMPARISON REPORTS
Compare data between multiple custom reports
Show trends over time
INTERVAL VS ORDINAL
Interval: A scale which represents quantity and has equal units
Ordinal: A scale which represents an ordered series of relationships or rank order
NET PROMOTER SCORE 0-10 scale
Responses of 9-10 are Promoters
Responses of 7-8 are Passives
Responses of 0-6 are Detractors
We derive a Net Promoter Score by subtracting the percentage of Promoters from the percentage of Detractors.
DETRACTORS PASSIVES PROMOTERS
Net Promoter Score* = % of PROMOTERS - % of DETRACTORS
* http://www.netpromoter.com
PERCENT POSITIVE The difference between points on this scale are not statistically measurable
With this question type, you can look for meaningful data via “Percent Positive”, also known as a Top-2 box
PERCENT POSTIVE is the % of respondents who selected a positive (above neutral) response in the scale
Six-Sigma recommends, “5 options is always best, and necessary to calculate Top 2 Box standard satisfaction %.”
*http://www.isixsigma.com
CROSSTAB & ADVANCED CROSSTAB
RULES PAGE
Completed surveys only
In progress
responses as % of all who answered the question
responses as % of total submitted surveys
RULES PAGE
Totals
Unanswered questions in summary report Unanswered questions in report by respondent Individual responses button Hide respondents IDs/email Show navigation
RULES PAGE
EXTERNAL REPORT LINKS
Filter option Export to Excel option Convert to PDF option Convert individual responses to PDF
EXPORT OPTIONS / PDF
Email Report Print Report
Export to Excel SPSS CSV
Business Intelligence Dashboards
Business Intelligence Dashboards
Business Intelligence Dashboards
Business Intelligence Dashboards
V7.3 NEW FEATURES
WYSIWYG EDITOR
REPORT DESIGN FEATURES
REPORT DESIGN FEATURES
QUESTIONS & ANSWERS
support@worldapp.com
CALL 781-849-8118 x 1
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