View
218
Download
0
Category
Tags:
Preview:
Citation preview
VoIP for your business
November 18, 2010 | Worksighted
Welcome / About
About the Presenters Joe Harder, Systems Engineer Adam Devereaux, Systems Engineer
Agenda
What is VoIP? VoIP Hype vs. Reality for the Small
Business The Worksighted Solution Saving Money on Call Costs w/ Iserv Example ROI Calculations Overview of Benefits Questions / Hands – On
What is VoIP?
VoIP stands for “Voice over IP” In short, VoIP implies that “voice” is carried
over your computer network This does not necessarily imply that calls in/out
of the organization are routed over the Internet Calls in/out of the organization can come over
the Internet OR traditional phone service We achieve “network convergence” Three key elements: 1Phone, 2) PBX, 3) Phone
Service Do not confuse “system features” with VoIP Digital does not necessarily mean VoIP
What is VoIP?
What is VoIP?
What is VoIP?
What is VoIP?
VoIP Hype vs. Reality
The same benefits do not apply equally to Large and Small Business!!!
VoIP Hype Zero call costs because we use the Internet Wiring convergence Return will quickly offset investment (depends on solution) No impact on existing infrastructure
Continued …
VoIP Hype vs. Reality
VoIP Realities Increased flexibility / scalability Unified Communications Single vendor support Reduced call costs (w/ Internet calling) Reduced reception costs No cost extension moves (just plug it in to the network) Branch Office / Remote Worker solutions – Big benefit for
small biz Increased applications Lower operating costs with added capability Failover options
Worksighted Solution
3CX IP PBX on Microsoft Windows + Worksighted+ SIP Provider
3CX IP PBX (software) running on Microsoft Windows Software makes it easy to scale and upgrade Get new features with new version! Software is much less costly than hardware
Standard configuration options and beyond! Built-in conference bridge (no more paying for a service) Get the “key” features and drop the “fluff” Custom application development possibilities ROI calculations that make sense!! Unified Messaging (with Exchange 2007/2010)
Best of all …. Worksighted support!!!!
Internet Calling
Internet based calling key features: Phone numbers no longer equal physical lines We can centralize numbers from area codes all over the
state We take advantage of an ITSPs backend connection to the
phone company and spend less on calls Less expensive DIDs Bundle Internet service with voice service through
common provider to save money Don’t “over buy” phone service. One less vendor.
Key thing to consider is quality due to Internet latencies. We need to use a provider that is closely connected. Our best results have been through Iserv.
Worksighted itself has been running in this scenario for two years and has saved approximately $500/mo in overall combined Internet and Phone charges through Iserv.
Internet Calling
Provider Options
No need for separate expensive telephone and Internet lines
E911 compliant
Provider Iserv Other SIP (Broadvox)
Coverage Local (statewide) Regional/national
Services provided Internet and voice Voice
Service delivery T1(s) with voice trunk
Concurrent with ISP
Level of quality control
High Medium
Voice prioritized Yes Possible
Best for In-state calling Multi-state/international
Unified Messaging
Let Exchange 2007/2010 handle your phone system Your email, voicemail, calendar and contacts in one place Voicemail to text (see below)
As recorded As transcribed
“Um, hi, this is Chuck Finley from SXG Incorporated, and I’m calling because I can’t seem to log into my server at the moment. Please have someone give me a call back when you get this.”
“Hi this is. Talk soon. Leave from. At 60, Incorporated and I'm calling because I can't seem to login to my server at the moment, could you please have someone give me a call back when you get this HI.”
New Features in 3CX
Rebound Feature Sends call to outside number and allows recipient to pick
up call or send call to voice mail.
Simulring Ring multiple extensions at once including outside
numbers
Android App SIP based app for mobile phones that integrates with your
3CX extension.
ROI Calculations
Headquarters (616) - 20 Users Traditional phone
system: 10 lines @
$30/line/mo $200/mo in service
charges No Direct Dials or
limited DSL Internet @
$100/mo Remote Office (269) - 5 Users
No Phone System 4 lines @ $30/line/mo $50/mo in call
charges No Direct Dials Cable Internet @
$75/mo No receptionist
Total Monthly: $845Annual Cost: $10,140
ROI Calculations
Headquarters (616) - 20 Users 3CX VoIP System
Iserv Internet/VoIP @ $340
$10/mo in Long Distance Direct Dials for all users
Remote Office (269) - 5 Users Connected to Headquarters
System Direct Dials for all users Cable Internet @ $75/mo Leverage main
receptionist
Annual Savings: $5,040
Added Capabilities•VoIP System•Better support•Direct dials•Central receptionist•Remote users in system•Faster Internet•Look bigger
Capital Investment: $8,890
Payback: 21 months
Review of Benefits
All the “features” of traditional phone systems + many more!
Reduced operating costs Centralized call answering “3 digit” dialing across the company Voicemail to email Unified communications Custom applications Simplified phone billing New features added in software Supports your remote workers Worksighted support!
Demos
MyPhone Portal 3CX Phone Call parking Call rebound Simulring Conference bridge Video calls Ring groups/call queues Digital receptionist
Thank You!
Questions?If you would like more detailed information on the possible
benefits for your business as well as a more detailed feature presentation please contact:
Adam Devereaux: adam.devereaux@worksighted.com (616-928-9066)
Joe Harder: joe.harder@worksighted.com (616-928-9475)
Recommended