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ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
eCustomseCustoms- Efficiency, Democracy and Justice in - Efficiency, Democracy and Justice in
the Information Societythe Information Society
ANDICOM ANDICOM 20 October 200420 October 2004
Vidar Gundersen, CIOVidar Gundersen, CIOThe Swedish Customs IT Centre The Swedish Customs IT Centre
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
ChallengeChallengeTheThe
for Customsfor Customs
ANDICOM´2004, Cartagena de Indias, October 2004
Effective Effective service service providerprovider
ANDICOM´2004, Cartagena de Indias, October 2004
Protect Protect the the
societysociety
ANDICOM´2004, Cartagena de Indias, October 2004
Sweden in briefSweden in brief arctic circle
arctic circle• 450,000 km450,000 km22, 3, 3dd largest in Europe largest in Europe • 4,000 km borders 4,000 km borders
GothenburgGothenburg
MalmoeMalmoe
• 9 million inhabitants 9 million inhabitants • Capital Stockholm Capital Stockholm
StockholmStockholm
• Export / ImportExport / Import dependent dependent
ANDICOM´2004, Cartagena de Indias, October 2004
• Customs union inside EUCustoms union inside EU• Two main processes: Two main processes:
– Managing the tradeManaging the trade– EnforcementEnforcement
• 2,100 customs officers2,100 customs officers• 60 mill travellers60 mill travellers• 1,5 mill trucks1,5 mill trucks• 600,000 containers600,000 containers• 14,000 / 100,000 companies14,000 / 100,000 companies• 6,0 mill customs declarations6,0 mill customs declarations• 93 % electronic / 72 % automated93 % electronic / 72 % automated
Swedish Customs in briefSwedish Customs in brief
MalmoeMalmoe
GothenburgGothenburg
StockholmStockholm
LuleåLuleå
SundsvallSundsvall
80 Mobile80 Mobile
teamsteams
ANDICOM´2004, Cartagena de Indias, October 2004
GovernmentGovernmentModernModern
• EfficiencyEfficiency
• JusticeJustice• JusticeJustice
• DemocracyDemocracy
ANDICOM´2004, Cartagena de Indias, October 2004
How?How?
ANDICOM´2004, Cartagena de Indias, October 2004
33key enablerskey enablers
ANDICOM´2004, Cartagena de Indias, October 2004
●● Stakeholder focusStakeholder focus●● Best Practice working Best Practice working methods methods●● 100% Electronic 100% Electronic processes processes
ANDICOM´2004, Cartagena de Indias, October 2004
Dev
elo
pm
ent
Time
Transaction controls
Audit
Riskanalysis
Risk Management on operators
Certification
Customs Clearance System
Automatic Compliance Controls
Riskanalysis support
Audit Support (data warehouse)
Automatic Clearance
of Declarations
EDI paperless declarations
Client Management System
Customs knowledge
Accounting system
Internal control system
Database management system
EDI
Centrailised Customs affairs
Necessary DevelopmentNecessary Development
ANDICOM´2004, Cartagena de Indias, October 2004
StakeholdersStakeholdersthe client in focusthe client in focus
ANDICOM´2004, Cartagena de Indias, October 2004
Co-operationCo-operation
Exporter Forwarder Customs Importer
with border crossing actorswith border crossing actors
Others:Others:Gov agencies, Gov agencies,
banks, etc.banks, etc.
ANDICOM´2004, Cartagena de Indias, October 2004
A voice from A voice from our Customersour Customers
Mr. Lars HenrikssonMr. Lars Henriksson
HUCHUC
ANDICOM´2004, Cartagena de Indias, October 2004
practicepracticeBestBest
working methodsworking methods
ANDICOM´2004, Cartagena de Indias, October 2004
Smart solutions
ANDICOM´2004, Cartagena de Indias, October 2004
TheTheStairwayStairway®®
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
ElectronicElectronicprocessesprocesses
100%100%
ANDICOM´2004, Cartagena de Indias, October 2004
The customer meets CustomsThe customer meets Customs
Information
DataÄrenden
Verktyg
Kommun.
24/7
eCentre
KUND
Telecommunications
VaruflödeK
u n
d m
ö t e t
Tullcenter
Modellkontor
Gränstull
"Kompetenscenters"
www.Det virtuellaTullkontoret
EDI
DB
Applikation
ANDICOM´2004, Cartagena de Indias, October 2004
VirtualCustomsOffice
CallCustoms
IntegratedEDI-solutions
CustomsServicecentre
Customs infopoint
Citizens
SME
Bigcompanies
Brokers
Channel strategiesChannel strategies
Telecom
Telecom dependent
dependent
ANDICOM´2004, Cartagena de Indias, October 2004
eGovernmenteGovernmentThe VirtualThe Virtual Customs Office Customs Office
ANDICOM´2004, Cartagena de Indias, October 2004
eServiceseServices
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
ExamplesExamples - - eeServices requiring multi telecom Services requiring multi telecom
functionalityfunctionality
ANDICOM´2004, Cartagena de Indias, October 2004
CallCallCustomsCustoms11
ANDICOM´2004, Cartagena de Indias, October 2004
Call CustomsCall Customs
ANDICOM´2004, Cartagena de Indias, October 2004
Customs Customs Internet Internet
Declaration Declaration22
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
The The GREENGREEN CorridorCorridor33
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
EDIFACTMESSAGE
XMLMESSAGE
Swedish Exporter
Swedish CustomsRussian CustomsCentral
Russian CustomsBorder crossing
RussianWarehouse
Border
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
Taxfree GuideTaxfree Guide44
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
Gateway SwedenGateway Sweden55
ANDICOM´2004, Cartagena de Indias, October 2004
Gateway Sweden-through Internet and SMS
we create an automatic “Customs track and trace system”
ANDICOM´2004, Cartagena de Indias, October 2004
www
Trader
The Virtual Customs Office
Customs Back Office Systems
CompanyID UCR
Mobtelnr..
Recipt CustomsID
Border
crossing
status
Border Crossing
Status
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
Call CustomCall Custommobilemobile66
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
PDA reporting PDA reporting 77
ANDICOM´2004, Cartagena de Indias, October 2004
ANDICOM´2004, Cartagena de Indias, October 2004
One-Stop-ShopOne-Stop-Shop88
ANDICOM´2004, Cartagena de Indias, October 2004
An example ofAn example ofone-stop-shopone-stop-shop
One-stop-shop through Single WindowOne-stop-shop through Single Window
Border of YstadBorder of Ystad
ANDICOM´2004, Cartagena de Indias, October 2004
On-line demoOn-line demo
ANDICOM´2004, Cartagena de Indias, October 2004
creationcreationCo -Co -
triple-helixtriple-helix
ANDICOM´2004, Cartagena de Indias, October 2004
University University
of Luleå,of Luleå,CDTCDT
Infologi Infologi ConsultingConsulting
TeliaTelia
Nomadic WorkforceNomadic Workforce
ANDICOM´2004, Cartagena de Indias, October 2004
University University
of Luleå,of Luleå,CDTCDT
TelecaTelecaTeliaTelia
Mobile PositioningMobile Positioning
ANDICOM´2004, Cartagena de Indias, October 2004
University University
ofofKarlstadKarlstad
KKRKKRArctic ConsultArctic Consult
Next generation Next generation eGov ServiceseGov Services
ANDICOM´2004, Cartagena de Indias, October 2004
University University
ofofStockholmStockholm
CrossCrossPerformancePerformance
Staff DevelopmentStaff Development
ANDICOM´2004, Cartagena de Indias, October 2004
University University
ofofLinköpingLinköping
LIMELIME
Measurement of resultsMeasurement of results
ANDICOM´2004, Cartagena de Indias, October 2004
ResultsResults
ANDICOM´2004, Cartagena de Indias, October 2004
Quality in transactions: +50%Quality in transactions: +50%
Cost per transaction: -75%Cost per transaction: -75%
Electronic transactions: 93%Electronic transactions: 93%
Totally automated: 70%Totally automated: 70%
Shorter lead timesShorter lead times
Increased Customer SatisfactionIncreased Customer Satisfaction
Cost Savings Trade: 20 to 72%Cost Savings Trade: 20 to 72%
New business possibilities for tradeNew business possibilities for trade
Increase in hit, physical customs control: 3 till 42%Increase in hit, physical customs control: 3 till 42%
Increase SeizuresIncrease Seizures
Our resultsOur results
ANDICOM´2004, Cartagena de Indias, October 2004
FutureFutureTheThe
ANDICOM´2004, Cartagena de Indias, October 2004
Virtual Virtual networkingnetworking-everything is connected-everything is connected
ANDICOM´2004, Cartagena de Indias, October 2004
MobilityMobilityandand
integrationintegration-Everyone, everywhere, anytime ….-Everyone, everywhere, anytime ….
ANDICOM´2004, Cartagena de Indias, October 2004
ConclusionsConclusions
ANDICOM´2004, Cartagena de Indias, October 2004
Some words to you from Some words to you from the Swedish Governmentthe Swedish Government
Mr. Leif Pagrotsky Mr. Leif Pagrotsky Swedish Minister of TradeSwedish Minister of Trade
ANDICOM´2004, Cartagena de Indias, October 2004
more information more information
www.tullverket.sewww.tullverket.seor contact meor contact me
vidar.gundersen@tullverket.sevidar.gundersen@tullverket.se
Thank you!Thank you!
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