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Tiffany Thomas2500 South Millbend Dr. APT# 10105
The Woodlands Texas, 77380Thomastiffany87@gmail.com
832-525-9691
OBJECTIVE:I am a highly motivated self-starter seeking a position as a Welcome
Desk/Registration Clerk, or a Telecommunications Operator in a hospital or physician office. Seeking a reliable company where I can utilize my organizational skills in the health care field, also allowing me an opportunity for advancement.
EXPERIENCE:
July 2014-Current CHI St. Luke's Health Woodlands, Texas
TELECOM OPERATOR (October 2015-Present) Posses in depth knowledge of paging systems, PBX consoles and radio
systems Posses excellent Verbal and listening skills. Ability to handle multiple tasks using different software. Familiar with telephone and voicemail systems Handled the tasks of routing outgoing and incoming telephone calls
placed through switchboards and platforms. Responsible for answering calls, transferring calls, taking messages
and greeting callers. Assisted in the training of new telephone operators for performing
related tasks. Answer and distribute a high volume of incoming calls. Checked back with callers on hold to update status. Routed calls to appropriate personnel.
WELCOME DESK/REGISTRATION CLERK (July 2014-October 2015) Ability to prioritize & organize with minimal direction.
Responsible for collecting patient information for outpatient/inpatient registrations.
Maintain updated facility information. Ensure all papers are properly filled out and input into the system. Direct patients to relevant areas of the hospital. Keep admission desk clean and organized. Knowledge of basic operating systems like Microsoft Word, Access,
PowerPoint, and Excel. Understanding of confidentiality laws and regulations. Capable of multitasking and remaining organized in all aspects of work. Friendly and personal nature with patients, visitors, and all medical
staff and personnel.
May 2013-July 2014 CHI St. Luke's Health/Aramark Woodlands, Texas
HOSTESS Huge experience in providing hospital food services Knowledge of food handling techniques Familiarity with sanitation standards Ability to communicate with critically ill patients Distributed meals to patients Collected dirty food trays from patient rooms. Worked in accordance to HIPPA privacy rules. Delivered food to patients as per the schedules. Followed hospital infection control procedures to avoid any food
contaminations. Maintained kitchen area clean and organized Worked in cafeteria when needed. Assisted in food stocking and storage operations. Utilized standard precautions such as wearing personal protective
equipment.
BARISTA Competent at keeping track of customer preferences and offering
customized cups of coffee Maintaining stock of merchandise at coffee bar Ability to create and maintain professional relationships with guests
and coworkers.
Note orders and serve coffee, food and beverages to guests in a timely fashion.
Make coffee using a number of brewing methods such as pour over, espresso and cold brew.
Set up and shut down the coffee station. Communicate with customers, note their preferences and take
feedback. Perform cashiering and inventory management tasks. Monitor wastage and record consumption of items. Maintain cleanliness of counter and bar.
August 2006-June 2007/May 2010-May 2013 Target Houston, Texas
CUSTOMER SERVICE ASSOCIATE/CASHIER
Achieved all set sales goals while providing outstanding customer service.
Maintained clean displays and store appearance. Arranged transfers and stock displays Recommended new products and upcoming events to customers. Responded to all customers with accuracy and courtesy. Process customer returns, answer questions about merchandise, and
manage exchanges. Respond to service inquiries and try to resolve issues with
management and floor associates. Organized returns and found merchandise by departments and
prepared carts for floor associates. Answered customer service desk phone calls and routed calls
appropriately. Kept check-out lane clean and neat. Rotated merchandise, organized shelves, and put out new stock. Accurately worked with and turned in all money, receipts, checks, and
coupons. Performed store recovery in downtime. Completed any and all other tasks assigned by manager.
STARBUCKS/TARGET CAFÉ’
Greet customers as they arrive at the Starbucks outlet and inquire into their orders.
Provide customers with information on popular coffee blends.
Take orders and punch them in the coffee shop database. Give samples of popular coffee blends with a view to creating sales
opportunities. Ensure cleanliness and sanitization in work area. Make sure coffee brewing equipment is cleaned, sanitized and
maintained on a constant basis. Being fast , fun, and friendly Promptly handle guest concerns and complaints Prepared specialty foods such as Pizza Hut pizzas, pastas, Target
(Archer Farms) sandwiches, following specific methods that require quick prep time.
Prepared a variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
June 2007-May 2010 Lowe’s Home Improvement Warehouse Houston, Texas
PAINT ASSOCIATE
Shared product knowledge with customers while making personal recommendations.
Placed special merchandise orders for customers. Was complimented numerous times by customers and managers for
my strong customer skills and product knowledge. Guided customers in choosing items that reflected their personal style
and shape. Replenished floor stock and processed shipments to ensure product
availability for customers. Explained information about the quality, value and style of products to
influence customer buying decisions. Assist customers with color matching samples to create gallons of
paint.
EDUCATION:
2007-Present Houston Community College Houston Texas
2001-2005 Barbara Jordan High School for Careers Houston Texas
HIGHLIGHT OF SKILLS:My highlight of skills includes: Windows, EPIC, Office Equipment,
Medical Terminology, and Typing 45-55 WPM. I am a fast learner and a motivated individual with a work ethic committed to reliability, honesty, loyalty, flexibility, and courtesy.
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