Tiffany Thomas2500 South Millbend Dr. APT# 10105

The Woodlands Texas, 77380Thomastiffany87@gmail.com

832-525-9691

OBJECTIVE:I am a highly motivated self-starter seeking a position as a Welcome

Desk/Registration Clerk, or a Telecommunications Operator in a hospital or physician office. Seeking a reliable company where I can utilize my organizational skills in the health care field, also allowing me an opportunity for advancement.

EXPERIENCE:

July 2014-Current CHI St. Luke's Health Woodlands, Texas

TELECOM OPERATOR (October 2015-Present) Posses in depth knowledge of paging systems, PBX consoles and radio

systems Posses excellent Verbal and listening skills. Ability to handle multiple tasks using different software. Familiar with telephone and voicemail systems Handled the tasks of routing outgoing and incoming telephone calls

placed through switchboards and platforms. Responsible for answering calls, transferring calls, taking messages

and greeting callers. Assisted in the training of new telephone operators for performing

related tasks. Answer and distribute a high volume of incoming calls. Checked back with callers on hold to update status. Routed calls to appropriate personnel.

WELCOME DESK/REGISTRATION CLERK (July 2014-October 2015) Ability to prioritize & organize with minimal direction.

Responsible for collecting patient information for outpatient/inpatient registrations.

Maintain updated facility information. Ensure all papers are properly filled out and input into the system. Direct patients to relevant areas of the hospital. Keep admission desk clean and organized. Knowledge of basic operating systems like Microsoft Word, Access,

PowerPoint, and Excel. Understanding of confidentiality laws and regulations. Capable of multitasking and remaining organized in all aspects of work. Friendly and personal nature with patients, visitors, and all medical

staff and personnel.

May 2013-July 2014 CHI St. Luke's Health/Aramark Woodlands, Texas

HOSTESS Huge experience in providing hospital food services Knowledge of food handling techniques Familiarity with sanitation standards Ability to communicate with critically ill patients Distributed meals to patients Collected dirty food trays from patient rooms. Worked in accordance to HIPPA privacy rules. Delivered food to patients as per the schedules. Followed hospital infection control procedures to avoid any food

contaminations. Maintained kitchen area clean and organized Worked in cafeteria when needed. Assisted in food stocking and storage operations. Utilized standard precautions such as wearing personal protective

equipment.

BARISTA Competent at keeping track of customer preferences and offering

customized cups of coffee Maintaining stock of merchandise at coffee bar Ability to create and maintain professional relationships with guests

and coworkers.

Note orders and serve coffee, food and beverages to guests in a timely fashion.

Make coffee using a number of brewing methods such as pour over, espresso and cold brew.

Set up and shut down the coffee station. Communicate with customers, note their preferences and take

feedback. Perform cashiering and inventory management tasks. Monitor wastage and record consumption of items. Maintain cleanliness of counter and bar.

August 2006-June 2007/May 2010-May 2013 Target Houston, Texas

CUSTOMER SERVICE ASSOCIATE/CASHIER

Achieved all set sales goals while providing outstanding customer service.

Maintained clean displays and store appearance. Arranged transfers and stock displays Recommended new products and upcoming events to customers. Responded to all customers with accuracy and courtesy. Process customer returns, answer questions about merchandise, and

manage exchanges. Respond to service inquiries and try to resolve issues with

management and floor associates. Organized returns and found merchandise by departments and

prepared carts for floor associates. Answered customer service desk phone calls and routed calls

appropriately. Kept check-out lane clean and neat. Rotated merchandise, organized shelves, and put out new stock. Accurately worked with and turned in all money, receipts, checks, and

coupons. Performed store recovery in downtime. Completed any and all other tasks assigned by manager.

STARBUCKS/TARGET CAFÉ’

Greet customers as they arrive at the Starbucks outlet and inquire into their orders.

Provide customers with information on popular coffee blends.

Take orders and punch them in the coffee shop database. Give samples of popular coffee blends with a view to creating sales

opportunities. Ensure cleanliness and sanitization in work area. Make sure coffee brewing equipment is cleaned, sanitized and

maintained on a constant basis. Being fast , fun, and friendly Promptly handle guest concerns and complaints Prepared specialty foods such as Pizza Hut pizzas, pastas, Target

(Archer Farms) sandwiches, following specific methods that require quick prep time.

Prepared a variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

June 2007-May 2010 Lowe’s Home Improvement Warehouse Houston, Texas

PAINT ASSOCIATE

Shared product knowledge with customers while making personal recommendations.

Placed special merchandise orders for customers. Was complimented numerous times by customers and managers for

my strong customer skills and product knowledge. Guided customers in choosing items that reflected their personal style

and shape. Replenished floor stock and processed shipments to ensure product

availability for customers. Explained information about the quality, value and style of products to

influence customer buying decisions. Assist customers with color matching samples to create gallons of

paint.

EDUCATION:

2007-Present Houston Community College Houston Texas

2001-2005 Barbara Jordan High School for Careers Houston Texas

HIGHLIGHT OF SKILLS:My highlight of skills includes: Windows, EPIC, Office Equipment,

Medical Terminology, and Typing 45-55 WPM. I am a fast learner and a motivated individual with a work ethic committed to reliability, honesty, loyalty, flexibility, and courtesy.