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The NextGen MROThe role of technology today & in the future

Moderator:

Marty Grier – The Home Depot

Tuesday, May 3, 2016 | 4:30 – 5:30 PM

Maintenance Management Conference | Kansas City, MO | May 3 – 5, 2016

Panel Discussion

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IntroductionsLet’s meet your panel

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Kirk SchiebelhutManager; Service Products & Development

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Harry van SoestbergenDirector; Quality & Operational Excellence

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Tom BurtExecutive Vice President & Chief Operating Officer

6

Robert MedinaDirector; Service Center Operations - Savannah

7

Colleen BackDirector; Product Management & Business Development

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AGENDA

• Safety

• Quality

• Project Management

• Workforce

• Mobile Support

• Future

• Q&A

DISCUSSION TOPICS

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SAFETYWhat role does technology play in safety?

Safety

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Reporting Systems

Sources: www.jdasolutions.aero

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Safety

• Reporting

– Web based reporting

• Q-Pulse web based quality and safety management system

• Modeled after FAA programs

– Aviation safety action program (ASAP)

– Web-based aviation technology (WBAT)

• Communication

– Event summary distribution

– NASA’s aviation safety reporting system (ASRS) “Callback”

Reporting and Communication

SAFETY Near Miss Reporting System

SAFETY Incident Command System

Intelligent group communication viavoice, text, email or appo First Responder communicationo Emergency weather alertso Facility evacuation

SAFETY

On-line SDS system

Quick access to Safety Data Sheetsfor all employeeso Safer handling of chemicalso Better access to safety informationo Better access to emergency information

SAFETY Fall Restraint

Technology

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QUALITYHow are you using technology to insure quality

QUALITY Electronic Sign-off System

QUALITY Inspection Templates

• Inspection aids for repeatable, complex tasks

QUALITY Equipment Removal Tracking

TOOL CONTROL

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Record Keeping

• 1967 Federal Express operates Falcon 20s

– MRO records are all paper files

• 2016 Falcon 8X enters service

– MRO records are entered and stored electronically

Paper to Digital

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PROJECT MANAGEMENTWhat role does technology play in project management?

Using Automated PartsVending Machines

4/4/2016 StandardAero Presentation - Confidential and Proprietary

Saves time on floor & ensures stock is in place when needed

Providing Customers with Hangar Accesswhen Regulations Require Escorts

eEscort – RFID Technology & Cameras Eliminate a Frustration

7

PROJECT MANAGEMENT

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Team Coordination

• Shop Floor Management Tool

• Proposal

• Pre-Arrival information

• Facility Capacity

• Project Planning

• Project Status

• Contact information

Discrepancy ManagementmyDuncan – Customer Portal

• Discrepancy information and approvals

• Project Status

• Costs

• Schedule

• Logbook Entry review

• Available on mobile devices and computers

Discrepancy ManagementmyDuncan

MaterialsHandling/Planning

MaterialsHandling/Planning

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Project Management

• Technology integrates applications to facilitate project management

• Project management control panel

• Progress tracking

Progress Tracking

Calendar Image

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Project Management

• View the Gantt chart for your project

• Manage your project in process

• Review photos and project documents

• Review your billing summary and cost details

• Request a proposal

• Approve a proposal

• Communicate with your CPS - Customer Project Supervisor

• Approve project work orders online

• View recent projects

MyDASProject

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WORKFORCEHow are you using technology to source, train anddevelop your workforce?

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NEXT GEN TECHNICIAN - TRAINING

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Workforce

• Sophisticated airplanes need sophisticated technicians

• Traditional formal training alone is no longer adequate.

• Competencies by job role assessed and delivered by:

– Formal classroom training

– On the job training (OJT)

– eLearning

• Learning Management Systems

– Technology replaces logbooks and training folders

– Schedule, administer, and report training

Training

WORKFORCE:Retention and Development

Three Keys to Retention:

Great Work Environment

Good Communication

Career Focus

WORKFORCE:Retention and Development Wellness and Medical Technology

On-site Medical Clinics

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MOBILE SUPPORTHow are you using technology to support your mobilesupport programs?

Mobile Support: Dispatch

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FAST™

Mobile Support: Dispatch

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FAST™

Efficiently Handling EngineAOG Dispatch

4/4/2016 StandardAero Presentation - Confidential and Proprietary

Enables us to answer many customer requests immediately

Track & Manage Tooling

Cust A Cust A Cust A Cust A Cust B Cust B Cust B Cust B

Cust C Cust C Cust C Cust C Cust C Cust D Cust D Cust D Cust D

Right Tooling in the Right Place at the Right Time

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FalconResponse

• Falcon Command Center

– Advanced communication technologies

• Falcon Spares

– Inventory management

• Falcon GoTeams

– Resource availability and communications

• Falcon Airborne Support

Technology Facilitates Coordinated Response

MOBILE SUPPORTCOMMUNICATION

Rapid Response Teams• Smart phones, laptops,

and hotspots

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NEXT GEN TECHNICIAN - FUTURE

• Hardware to monitor member systems electrical and data signals

• Software to capture, process, analyze, report and transmit data

• Real-time Communication to on-ground support teams

• Over the air updates

Capture

Transfer Analyze

Report

NEXT GEN TECHNICIAN - FUTURE

• Data enables insight that leads to knowledge; facilitating the right corrective actions

• Securely and wirelessly maintain your aircraft through a suite of servicesutilizing the principles of connectivity, efficiency, confidentiality and mostimportant productivity

– Engine and Aircraft health monitoring

– Database updates – Nav database,Jeppesen eCharts and eMaps

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NEXT GEN TECHNICIAN - FUTURE

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Inflight DiagnosticsFalconBroadcast

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What’s Next

• Mobile devices

• Technical data

• Discrepancy collection

• Work sign-off

• Part ordering

Technology for the Technician

Technology in the Near Future

Quality – Inspection Procedures

Import/Export of CAMP data and sign-offs

Duncan Aviation Knowledgebase

Project Management

myDuncan portal: Proposals, Invoices

Future: Diagnostic Services

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MyCMP

Future

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Mobility

Vocal Technology for Inspections

4/4/2016 StandardAero Presentation - Confidential and Proprietary

The Next Step in MRO Operations Management

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THANK YOU!