The Cultural Responsiveness Academy - Field … Cultural Responsiveness Academy: ... Public Child...

TheCulturalResponsivenessAcademy:Equippingtheworkforcetoreducetheimpactofbiasonsocialworkprac8ce

WanjiruGolly,Ph.D.DawnSchoonhovenScoC,M.S.W.

PublicChildWelfareTrainingAcademyAcademyforProfessionalExcellence

PCWTA is a program of Academy for Professional Excellence at San DiegoStateUniversitySchoolofSocialWorkandweworkincollabora8onwithourUniversity partners, CSU San Bernardino, Loma Linda University and CSUFullerton.

Thebusinessofchange.

Changeishard.

Changeisrisky.

Changeisgood.

Changeispossible.

Today’sGoals

•  Facilitateopenandhonestconversa8onamongchildwelfareprofessionalsaboutculturalresponsiveness

•  Fosteraclimateofsupportandculturalhumilitybypar8cipa8ngininsight-building,skill-basedac8vi8es

•  Considerstrategiesthatwillsupportsystemicchanges,reducethenega8veimpactofbiasondecision-making,anddevelopaprocesstochangethelandscapeofinjus8ce

Ques8on:Whatmakeschangepossible?

Dispropor8onateplacementofchildrenofcolorhasbeenalongstandingissue

Biasimpactssocialworkprac8ce(asindicatedbyanoverrepresenta8onofAfricanAmerican,La8noandNa8veAmericankidsincareandresearch)

Agenciesandthecommunityhaveexpecta8onsthatworkersoperateinaculturallyresponsivemanner

Changeishard…butpossible

DefiningtheProblem

Collabora8on

CountyofSanDiegoChild

WelfareServices

PublicChild

WelfareTrainingAcademy

LeveragingWhatWeKnowEngagetheCommunity:FairnessandEquityCommiCees,workgroupswithkeystakeholders

Iden;fyPar;cipants:StatementofIntent

CompleteE-Learning:Founda8onalKnowledgeaboutHistoricalcontext

In-PersonClassroomTraining:6monthsin-person(1day/month)

Coaching:Individualorsmallgroup

Prac;cumProject-smallgroupprojects

Presenta;on:CRApeers,agencyleaders,andcommunityStakeholders

Par8cipants

•  Introduc8ontotheCRA• AfricanAmericanExperience&Worldview•  ImpactofHistoricalTraumaonAfricanAmericanFamilies•  Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• SuccessionPlanningandCoaching

Manager/PolicyAnalystCohort

•  Introduc8ontotheCRA• AfricanAmericanExperience&Worldview•  ImpactofHistoricalTraumaonAfricanAmericanFamilies•  Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• CrossCulturalSupervision

PSS/SPSW/PSWCohort

•  Introduc8ontotheCRA• AfricanAmericanExperience&Worldview•  ImpactofHistoricalTraumaonAfricanAmericanFamilies•  Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• CustomerCare

SupportStaffCohort

Ques8ons?

GatheringandU8lizingFeedbackPre-

assessmentsurvey

Sa8sfac8onsurveys

Gatheringqualita8vefeedback

Connec8ngthelearning

acrosscohorts

Monthlymee8ngswith

leadership

FocusGroups

FollowUpSurveys

Upgrademodelandcurriculaasneeded

SummaryofEvalua8on•  IndividualLevelSurveys:– GeneralDemographicSurvey(CRApar8cipants)– ACri8onsurvey(par8cipantswhosignuptoaCendbutdonot)

– Demographicsurveyofthoseinpoten8alpar8cipantpoolbutdidnotaCendtraining

– Feedbacksurveyattheendofeachclass– Feedbacksurveyattheendofeachcoachingsession

– 6monthfollowupsurveytoallpar8cipants

•  Organiza8onalSurveys:–  Pre-assessmentsurveytoallstaff– Quarterlyorganiza8onalsurveys

•  EmbeddedEvalua8on:–  Classroomtrainingevalua8ons

•  TrainerEvalua8on:– Observa8onandsurveycompletedbyPCWTAstaff

•  FocusGroups:–  Completedwithpar8cipantsacercomple8onoftheprogram

SummaryofEvalua8on

CRAPre-AssessmentSurvey

• 39%Caucasian/White• 26%Hispanic/La8no(a)

256pre-assessmentswerecollected:208self-iden8fied

theirethnicity

Mostrespondentslessthan5yearsintheircurrentposi8on

93.12%confidentinworkingwithdiversepopula8ons

97.36%excitedtolearnmoreaboutdifferentcultures

68.87%reportedthattheirregion/programprovidesgoodculturally-relevantservices

2%

15%

4%

39%

26%

2% 7%

1%

4%

EthnicityAfrican AfricanAmerican Asian

Caucasian/White Hispanic/La5no(a) MiddleEastern

Mul5-Racial Pacific-Islander Other

MidYearFeedbackSurveyResults

•  10-ques8onsurvey•  Asksaboutlearningobjec8ves,inclusionofofbestprac8ceintraining,clearandeffec8vecontent,effec8vetrainingdelivery,sa8sfac8onwithmaterial

•  1-5scalewith5beingthehighestra8ng•  Consistentlyacrossallcohorts–meanscoreof4.54

“Ihavegainedthecouragetodiscussdispropor8onalityinmyregionwithother

coworkersoutsideoftheCRA.IfeelempoweredandunderstoodasablackwomaninthisAgencyandIfeellikemyconcernsarebeingmetwithregardstoAfrican

Americanchildreninoursystemalongwiththeirfamilies.”

~SocialWorker,ChildWelfareServices

“ThemostsuccessfulcomponentoftheCRAhasbeentheprac8ceac8vi8esintheclassroom.

Theyhaveallowedmetodoadeeperself-examinaCon,beopentohearingfeedback

fromothers,andthinkaboutspecificbehavioralchangesIcanmake.”

~DeputyDirector,ChildWelfareServices

“Ihaveno8cedIammoreconsciousandawarethatmypercepConand

experiencecouldbecompletelydifferentfromsomeoneelse’s.”

~PolicyAnalyst,ChildWelfareServices

“AnexampleofsomethingIamtakingawayfromCRAisthatIwilllistenmoreintentlyto

clientswhentheydescribetheirfamily’sexperience.Thiswillhelpwithmyunderstandingandallowmetohelpwiththeirunderstandingof

oursystem.”

~SocialWorker,ChildWelfareServices

Crea8ngFamilySymbols

•  Usingthepaperandmarkersprovided,pleasedrawasymbolthatrepresentsyourfamily.

Gochange.

Ques8ons?

Formoreinforma8on,pleasecontactDawnSchoonhovenScoC

Dschoonhoven@mail.sdsu.edu

PCWTA is a program of Academy for Professional Excellence at San DiegoStateUniversitySchoolofSocialWorkandweworkincollabora8onwithourUniversity partners, CSU San Bernardino, Loma Linda University and CSUFullerton.

Somepor8onsofthispresenta8onwereadaptedfromtheCRApresenta8onattheCalSWECTitleIV-ESummit.