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TheCulturalResponsivenessAcademy:Equippingtheworkforcetoreducetheimpactofbiasonsocialworkprac8ce
WanjiruGolly,Ph.D.DawnSchoonhovenScoC,M.S.W.
PublicChildWelfareTrainingAcademyAcademyforProfessionalExcellence
PCWTA is a program of Academy for Professional Excellence at San DiegoStateUniversitySchoolofSocialWorkandweworkincollabora8onwithourUniversity partners, CSU San Bernardino, Loma Linda University and CSUFullerton.
Thebusinessofchange.
Changeishard.
Changeisrisky.
Changeisgood.
Changeispossible.
Today’sGoals
• Facilitateopenandhonestconversa8onamongchildwelfareprofessionalsaboutculturalresponsiveness
• Fosteraclimateofsupportandculturalhumilitybypar8cipa8ngininsight-building,skill-basedac8vi8es
• Considerstrategiesthatwillsupportsystemicchanges,reducethenega8veimpactofbiasondecision-making,anddevelopaprocesstochangethelandscapeofinjus8ce
Ques8on:Whatmakeschangepossible?
Dispropor8onateplacementofchildrenofcolorhasbeenalongstandingissue
Biasimpactssocialworkprac8ce(asindicatedbyanoverrepresenta8onofAfricanAmerican,La8noandNa8veAmericankidsincareandresearch)
Agenciesandthecommunityhaveexpecta8onsthatworkersoperateinaculturallyresponsivemanner
Changeishard…butpossible
DefiningtheProblem
Collabora8on
CountyofSanDiegoChild
WelfareServices
PublicChild
WelfareTrainingAcademy
LeveragingWhatWeKnowEngagetheCommunity:FairnessandEquityCommiCees,workgroupswithkeystakeholders
Iden;fyPar;cipants:StatementofIntent
CompleteE-Learning:Founda8onalKnowledgeaboutHistoricalcontext
In-PersonClassroomTraining:6monthsin-person(1day/month)
Coaching:Individualorsmallgroup
Prac;cumProject-smallgroupprojects
Presenta;on:CRApeers,agencyleaders,andcommunityStakeholders
Par8cipants
• Introduc8ontotheCRA• AfricanAmericanExperience&Worldview• ImpactofHistoricalTraumaonAfricanAmericanFamilies• Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• SuccessionPlanningandCoaching
Manager/PolicyAnalystCohort
• Introduc8ontotheCRA• AfricanAmericanExperience&Worldview• ImpactofHistoricalTraumaonAfricanAmericanFamilies• Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• CrossCulturalSupervision
PSS/SPSW/PSWCohort
• Introduc8ontotheCRA• AfricanAmericanExperience&Worldview• ImpactofHistoricalTraumaonAfricanAmericanFamilies• Iden8fyingandManagingBias• EngagingAfricanAmericanFamilies• CustomerCare
SupportStaffCohort
Ques8ons?
GatheringandU8lizingFeedbackPre-
assessmentsurvey
Sa8sfac8onsurveys
Gatheringqualita8vefeedback
Connec8ngthelearning
acrosscohorts
Monthlymee8ngswith
leadership
FocusGroups
FollowUpSurveys
Upgrademodelandcurriculaasneeded
SummaryofEvalua8on• IndividualLevelSurveys:– GeneralDemographicSurvey(CRApar8cipants)– ACri8onsurvey(par8cipantswhosignuptoaCendbutdonot)
– Demographicsurveyofthoseinpoten8alpar8cipantpoolbutdidnotaCendtraining
– Feedbacksurveyattheendofeachclass– Feedbacksurveyattheendofeachcoachingsession
– 6monthfollowupsurveytoallpar8cipants
• Organiza8onalSurveys:– Pre-assessmentsurveytoallstaff– Quarterlyorganiza8onalsurveys
• EmbeddedEvalua8on:– Classroomtrainingevalua8ons
• TrainerEvalua8on:– Observa8onandsurveycompletedbyPCWTAstaff
• FocusGroups:– Completedwithpar8cipantsacercomple8onoftheprogram
SummaryofEvalua8on
CRAPre-AssessmentSurvey
• 39%Caucasian/White• 26%Hispanic/La8no(a)
256pre-assessmentswerecollected:208self-iden8fied
theirethnicity
Mostrespondentslessthan5yearsintheircurrentposi8on
93.12%confidentinworkingwithdiversepopula8ons
97.36%excitedtolearnmoreaboutdifferentcultures
68.87%reportedthattheirregion/programprovidesgoodculturally-relevantservices
2%
15%
4%
39%
26%
2% 7%
1%
4%
EthnicityAfrican AfricanAmerican Asian
Caucasian/White Hispanic/La5no(a) MiddleEastern
Mul5-Racial Pacific-Islander Other
MidYearFeedbackSurveyResults
• 10-ques8onsurvey• Asksaboutlearningobjec8ves,inclusionofofbestprac8ceintraining,clearandeffec8vecontent,effec8vetrainingdelivery,sa8sfac8onwithmaterial
• 1-5scalewith5beingthehighestra8ng• Consistentlyacrossallcohorts–meanscoreof4.54
“Ihavegainedthecouragetodiscussdispropor8onalityinmyregionwithother
coworkersoutsideoftheCRA.IfeelempoweredandunderstoodasablackwomaninthisAgencyandIfeellikemyconcernsarebeingmetwithregardstoAfrican
Americanchildreninoursystemalongwiththeirfamilies.”
~SocialWorker,ChildWelfareServices
“ThemostsuccessfulcomponentoftheCRAhasbeentheprac8ceac8vi8esintheclassroom.
Theyhaveallowedmetodoadeeperself-examinaCon,beopentohearingfeedback
fromothers,andthinkaboutspecificbehavioralchangesIcanmake.”
~DeputyDirector,ChildWelfareServices
“Ihaveno8cedIammoreconsciousandawarethatmypercepConand
experiencecouldbecompletelydifferentfromsomeoneelse’s.”
~PolicyAnalyst,ChildWelfareServices
“AnexampleofsomethingIamtakingawayfromCRAisthatIwilllistenmoreintentlyto
clientswhentheydescribetheirfamily’sexperience.Thiswillhelpwithmyunderstandingandallowmetohelpwiththeirunderstandingof
oursystem.”
~SocialWorker,ChildWelfareServices
Crea8ngFamilySymbols
• Usingthepaperandmarkersprovided,pleasedrawasymbolthatrepresentsyourfamily.
Gochange.
Ques8ons?
Formoreinforma8on,pleasecontactDawnSchoonhovenScoC
PCWTA is a program of Academy for Professional Excellence at San DiegoStateUniversitySchoolofSocialWorkandweworkincollabora8onwithourUniversity partners, CSU San Bernardino, Loma Linda University and CSUFullerton.
Somepor8onsofthispresenta8onwereadaptedfromtheCRApresenta8onattheCalSWECTitleIV-ESummit.
