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KNOWLEDGE MANAGEMENT
SYSTEMSTaylor Trayner
Definition Set of business processes developed in an
organization to create, store, transfer, and apply knowledge
Knowledge is a firm asset Carries different forms- tacit versus explicit Specific location Situational- know when to apply procedure
VALUE CHAIN• Knowledge acquisition • Knowledge storage• Knowledge dissemination• Knowledge application
ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMS
TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS
Efforts made by the firm to “collect, store, distribute, and apply digital content and knowledge”
Capabilities include searching the Internet for information and finding employee expertise
Examples- collaboration tools (e-mail, blogs) and learning management systems
KNOWLEDGE WORK SYSTEMS
TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS
More specialized than enterprise-wide systems Built for engineers and scientists responsible for
discovering and creating new knowledge for a company
Examples- computer-aided design and virtual reality systems
INTELLIGENT TECHNIQUES
TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS
Includes a diverse array of information Techniques focus on different objectives such
as discovering knowledge, distilling knowledge for computer programs, and ascertaining solutions to issues
Examples- genetic algorithms, fuzzy logic, and case-based reasoning
CHALLENGES ASSOCIATED WITH IMPLEMENTATION High costs as a result of the systems’ requirement
of sufficient computing power For both hardware and software needs
Cultural issues Concern with offering personal knowledge
Technological issues Security of databases
KNOWLEDGE WORKERSGeneral Importance Specific Benefits
Create knowledge Ensure information is
secure Keep the organization
current in knowledge as it develops in external world
Act as change agents- assess and promote projects
Informed of current external world knowledge to create designs based on it
Stay informed on current social thought and modern art
GATHER AND DISSEMINATE UNDOCUMENTED KNOWLEDGE
Gathering Knowledge Disseminating Knowledge
Identify expert with valuable knowledge and determine willingness to disclose information
Use existing resources Customer feedback Gather depending on a
certain skill
Collaboration technologies Shared documents Social networks Wikis
Office systems Company portals E-mail
SUMMARY• Implement knowledge work systems in order to
create new information and maintain current knowledge
• Enhance visuals involved with three-dimensional and interactive visualization
• Increase your firm’s ability to learn from its environment, incorporate knowledge into business processes, and store professionals’ knowledge so that it can be acquired by company for future use
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