KNOWLEDGE MANAGEMENT

SYSTEMSTaylor Trayner

Definition Set of business processes developed in an

organization to create, store, transfer, and apply knowledge

Knowledge is a firm asset Carries different forms- tacit versus explicit Specific location Situational- know when to apply procedure

VALUE CHAIN• Knowledge acquisition • Knowledge storage• Knowledge dissemination• Knowledge application

ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMS

TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS

Efforts made by the firm to “collect, store, distribute, and apply digital content and knowledge”

Capabilities include searching the Internet for information and finding employee expertise

Examples- collaboration tools (e-mail, blogs) and learning management systems

KNOWLEDGE WORK SYSTEMS

TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS

More specialized than enterprise-wide systems Built for engineers and scientists responsible for

discovering and creating new knowledge for a company

Examples- computer-aided design and virtual reality systems

INTELLIGENT TECHNIQUES

TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS

Includes a diverse array of information Techniques focus on different objectives such

as discovering knowledge, distilling knowledge for computer programs, and ascertaining solutions to issues

Examples- genetic algorithms, fuzzy logic, and case-based reasoning

CHALLENGES ASSOCIATED WITH IMPLEMENTATION High costs as a result of the systems’ requirement

of sufficient computing power For both hardware and software needs

Cultural issues Concern with offering personal knowledge

Technological issues Security of databases

KNOWLEDGE WORKERSGeneral Importance Specific Benefits

Create knowledge Ensure information is

secure Keep the organization

current in knowledge as it develops in external world

Act as change agents- assess and promote projects

Informed of current external world knowledge to create designs based on it

Stay informed on current social thought and modern art

GATHER AND DISSEMINATE UNDOCUMENTED KNOWLEDGE

Gathering Knowledge Disseminating Knowledge

Identify expert with valuable knowledge and determine willingness to disclose information

Use existing resources Customer feedback Gather depending on a

certain skill

Collaboration technologies Shared documents Social networks Wikis

Office systems Company portals E-mail

SUMMARY• Implement knowledge work systems in order to

create new information and maintain current knowledge

• Enhance visuals involved with three-dimensional and interactive visualization

• Increase your firm’s ability to learn from its environment, incorporate knowledge into business processes, and store professionals’ knowledge so that it can be acquired by company for future use