Social Media Listening - Stefano Mizzella

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Social Media listeningun approccio strategico all’ascolto

Stefano Mizzella

Monitorare non significa ascoltare

Ascoltarereagire

coinvolgere

Social Customer!

Voce!

Fiducia!

Conoscenza!

Relazione!Trasparenza!

Aspettative!

Community!

http://www.youtube.com/watch?v=w4ooKojHMkA
http://www.youtube.com/watch?v=w4ooKojHMkA
http://www.youtube.com/watch?v=UpcODCSTx3w
http://www.youtube.com/watch?v=UpcODCSTx3w

Monitorareosservareassistere

interpretare

Continuiamo a parlarne qui

www.socialbusinessforum.it

stefano.mizzella@gmail.com

www.socialmediascape.org

@stefanomizzella

in/stefanomizzella

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