Sinch SMS Messaging Services for Adobe Campaign€¦ · SMS Messaging Trusted for the right reasons...

Sinch SMS Messaging Services for Adobe Campaign

Table of Contents

ADOBE CAMPAIGN V6.11Integration of the Extended Generic SMPP 3.4 connector 3

ADOBE CAMPAIGN V6.11Integration of the Generic SMPP 3.4 connector 13

ADOBE CAMPAIGN STANDARDSMPP connector integration in ACS 21

Sinch Introduction 31

Enriching EngagementADOBE CAMPAIGN V6.11Integration of the Extended Generic SMPP 3.4 connector

PREREQUISITES

• Sinch is certified on Adobe Campaign v6 and Adobe Campaign Standard (ACS)• This document is focused on Adobe V6.11 with the Extended Generic SMPP driver• https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_messages_on_mobiles_SMS_channel.html

• Your database must store the phone numbers in international format (country phone prefix + mobile number). For example 33615141312 or +33615141312 but not 0615141312

• The onboarding process recommends to do at least 3 tests with files of different sizes in order to verify, please contact your TAM

Sinch Enriching Engagement : SMS, RCS, WhatsApp, Voice, Video

INTEGRATION of an 2 WayaccountResponse management (STOP, CONTACT, etc.) in France

Account Settings

Password

Check the CAD. It should be 3600

IP of the site 1. In a case of a second profile you need to

put a second IP

SMPP Channel SettingsIndicate here the default Sender, "INFOSMS" for example or SC

36184 for France

If you customize the sender, Source TON must be set to 5

and NPI Source to 0

Destination TON should always be set to 1 and Destination NPI to 1Allows the replacement of non-GSM

characters

Speed and Timeouts

Windowing : see your CAD

Leave by default

Puu 172800 (48h)

Bandwidth: see your CAD

Leave by default

Mapping and encoding 1/2

Mapping and encoding 2/2

Specific SMS-C section

ID of 32 charactersPut Hexadecimal string

Automatic answers

The STOP and the other key words included in the answers can be managed directly by the connector or in your workflow.

Enriching EngagementADOBE CAMPAIGN V6.11Integration of the Generic SMPP 3.4 connector

PREREQUISITES

• Sinch is certified on Adobe Campaign v6 and Adobe Campaign Standard (ACS)• This document is focused on Adobe V6 with the Generic SMPP driver• https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_messages_on_mobiles_SMS_channel.html• Sinch strongly recommends upgrading to a version with the new SMPP driver. The SMPP

account must have a special configuration (autocorrect, enquire link, windowing, etc)• Your database must store the phone numbers in international format (country phone

prefix + mobile number). For example 33615141312 or +33615141312 but not 0615141312. If you have an other format check with your TAM we can help adding a filter on your account.

• The onboarding process recommends to do at least 3 tests with files of different sizes in order to check to configuration, please contact your TAM

INTEGRATION of the 2 wayaccountResponse management (STOP, CONTACT, etc.) in France.

Selection of the driver

Selection of the Driver ‘’GenericSMPP’’ or ‘’CLX SMPP’’ (CLX =

Sinch)

SMS Channel settings

Password

Check the CAD. It should be 3600

IP of the Sinch site. An second profile is needed to

put a second IP

SMS Channel settingsIndicate here the default Sender, "INFOSMS" for example or SC

36184 for France

If you customize the sender, Source TON must be set to 5 and NPI Source to 0

Destination TON should always be set to 1 and Destination NPI to 1

SMS coding Outbound by default

Chose the file smpp.jsp

Enriching EngagementADOBE CAMPAIGN STANDARDSMPP connector integration in ACS

PREREQUISITES

• Sinch is certified on Adobe Campaign v6 and Adobe Campaign Standard (ACS)• This document is focused on Adobe Campaign Standard (ACS)• https://helpx.adobe.com/campaign/standard/administration/using/configuring-sms-channel.html• Your database must store the phone numbers in international format (country phone prefix + mobile

number).• For example 33615141312 or +33615141312 but not 0615141312• If you store the numbers with the "+", you must select the option• If you have an other format check with your TAM we can help.

• The onboarding process recommends to do at least 3 tests with files of different sizes in order to check to configuration, please contact your TAM

INTEGRATION of the 2 wayaccountResponse management (STOP, CONTACT, etc.) in France

Account Settings

Enter the label name of

your choice

Account Settings

IP : 93.158.78.4

Port : 3600 (or 3601 for SMPP over TLS)

Insert your login

Insert your password

Leave 1 as default, depending on the number of MTAs in your session

SMPP Channel Settings

SC default 36184 for France

Indicate here the default Sender, "INFOSMS" for

example

If you customize the Sender, Source TON must be set to 5 and NPI Source

Destination TON should always be set to 1 and Destination NPI to 1

Allows the replacement of non-GSM characters

Speed and Timeouts

Leave by default

Windowing : see your CAD

Leave by default

Insert at least 300

Bandwidth: see your CAD

Specific SMS-C Section

ID of 32 characters

Enabling encryption

Check the box, if you want to switch to encrypted connections (TLS 1.2)

In case of encrypted connection the port becomes 3601 (and not 3600)

Automatic answer

STOP and other keywords can be managed directly by the connector or in your workflow

Attention, it is also possible to answer with an Alpha sender

Attention, the setting up of the “auto-correct“ must be requested on the account SINCH

Enriching EngagementSinch introduction

100% reach5 bn mobile users globally

Instant deliverywithin seconds or less

98% open rate90% read within 3 minutes

30 billion engagements per year

8 out of 10largest U.S. tech companies

250 direct connectionswith operators globally

Global leader in cloud communicationMessaging - Voice - Video

Richer engagementsRich media - PersonalizationConversation - Omni-channel

REACHING EVERY USER

TRUSTED TO DELIVER

ENRICHING ENGAGEMENT

Enriching engagement throughout the customer journey

ON-BOARDINGOrientation and Feature adoption

EARLYOptimize and Extend

MATURECelebrate and Reward

WELCOMEVIDEO

2-FACTORAUTH

ACCOUNTSUMMARYOVERVIEW

AUTO PAYFLYER

3/6 MOANNIVERSARY

IN-APP VOICE CALL

UPGRADE FLYERS

SMS NOTIFICATION

YEARLYANNIVERSARY

Example of a subscription based customer journey

From 1-way notifications to 2-way conversations

From bespoke solutions and heavy integrations to global, scalable, easy-to-use, cloud services

ENRICHING ENGAGEMENT

We bring businesses and people closer with tools enabling

personal engagement

Numbers don’t lie

$450MAnnual revenue and profitable

32%YOY Growth (2018)

Publicly listed on

NASDAQin Stockholm

1000+ Enterprise customers

80+ Operator customers

30bnTransactions per year

250Direct operator connections

500+Employees

20+Countries

Product Portfolio

COMMUNICATION APIsEnabling easy integration of scalable and reliable mobile communication channels

SUPER NETWORKWorld’s largest global network of direct operator connections

ENGAGEMENT ENABLERSEnrich engagement with software enablers for conversation and mobile communication

VOICEData calls, Phone calls

MESSAGINGSMS, MMS, RCS, WhatsApp

VIDEOVideo calls

PERSONALIZED MESSAGINGVideo, Rich Media, SMS

VERIFICATIONSMS, Flash call, Voice

NUMBER MASKINGAnonymized numbers

Our super network connects directly to over 250 mobile operators globally, delivering 30 bn engagements per year with unsurpassed security, compliance and reach

OPERATOR PORTFOLIOCarrier grade communication infrastructure

NETWORK INFRASTRUCTUREFraud and Security, Policy and Charging, VAS, BSS, MVNO

REVENUE ASSURANCEA2P monetization

ENTERPRISE MESSENGERWhite label A2P services

RCS AS A SERVICEMaaP, RCS AS

Messaging

• Younger generations prefer messaging

• Consumers can engage when available, yet they’re reached instantly and timely

• Ease of automation ensures lowest cost per contact

SMS MessagingSend to everyone, connect individually

Global reach in it’s widest senseNo other messaging channel reaches more people

Instant attention90% read within 3 minutes

Everyone is a trained userEvery phone has a pre-installed inbox

SMS MessagingFits any business

HEALTHCAREPatient monitoringAppointment reminders

INTERNET COMMERCEAuthorizationTwo Factor Authentication

INDUSTRIAL & UTILITIESMeter readingWorkforce automation

BANKINGConfirmationsTransaction alerts2FA, One time PIN codes

TRANSPORTATIONProcess monitoringShipping confirmation

RIDE HAILINGAuthenticationArrival notifications

MEDIANews alerts & updatesSponsored dataData from offline ads

TRAVELFlight & ticket statusLocal numbers

SMS MessagingTrusted for the right reasons

Tier 1 super network• Direct connections to 250 operators,

across 80 countries and 80% of global GDP• No middlemen provides superior quality and

Scale with confidence• Today we send 25bn messages yearly• Fits any business, from local startups to

global enterprises

Carrier grade platform• Rely on a platform that’s robust, secure and

fast• Trusted by 8 out of 10 largest U.S. tech

companies

Global compliance, local expertise• Globally distributed platform ensures

compliance with regulation and keeps customers data safe - both in flight and at rest

• No middlemen ensures control and compliance

SMS MessagingGet more from an SMS

2-way messagingTurn your message into a conversation by letting customers initiate a dialogue or respond to your message

Cost prioritySave money when speed doesn’t matter that much, typically a marketing message

Speed priorityWhen the experience is completely reliant on the speed of delivery, for example 2FA and OTP

Rich mediaBring your message to life

Personalization Build 1:1 connections with your customers

ConversationTurn your customer engagements into exciting dialogues

Omni channelCreate seamless customer experiences on any channel

Thank you.

Sinch SMS Messaging Services for Adobe Campaign€¦ · SMS Messaging Trusted for the right reasons...

Documents

Global A2P Messaging Market (2019-2023 Edition) · The P2P messages are those exchanged between persons. A2P messaging implies application to person messaging. An A2P SMS is an SMS

SMS Gateway - Nordic Messaging

Innovative SMS Gateway & Messaging solutions For Your Business · As a pioneer in SMS and messaging business since 1997, we were first in the world to launch an international SMS

STREET MESSAGING SYSTEM (SMS) FEASIBILITY … MESSAGING SYSTEM (SMS) FEASIBILITY REPORT ... Street Messaging System I Feasibility Report – 2015 ... undertake a feasibility study

STREET MESSAGING SYSTEM (SMS) FEASIBILITY REPORT I ...shelters.bc211.ca/report.pdf · STREET MESSAGING SYSTEM (SMS) FEASIBILITY REPORT Prepared for Telus Foundation – July 2015

Integrating SMS Into Your Cross-Channel Messaging Strategy

sms messaging /mms messgaing / gsm concept

15336357 Integrating SMS Messaging With Your Rails Application

Customer Loyalty Solution Coupons & Promotions SMS Text Messaging Customer Loyalty Solution Coupons & Promotions SMS Text Messaging

Secure SMS Services - aql - Secure SMS Messaging - July 2014.pdf · Secure SMS Specialists APIs are developed for each client to allow their systems to incorpo-rate aql’s SMS messaging

SMS Messaging

SMS: Scaling Messaging services with Security Company update

Sinch SMS Messaging Services for Adobe Campaign...Account Settings Login Password Check the CAD. It should be 3600 IP of the site 1. In a case of a second profile you need to put a

Bulk sms messaging service elixir for automation industry

MessageMedia Messaging Web Service - SMS Gateway Services

SMS Messaging for Marketing - Mobiweb€¦ · SMS Messaging Services – Outbound SMS Outbound SMS is a fast and reliable way to send large volumes of SMS messages on a global scale

Recommendations for SMS Messaging with Appointments ... · PDF fileRecommendations for SMS Messaging with Appointments, ... This also applies to bulk SMS. ... Recommendations for SMS

Integrating SMS Messaging with your Rails Application

How to Solve SMS Text Messaging Mystery

SMS Messaging Applications