Shaping User Experience Electronic Resources and Libraries 2012 Tara Carlisle, University of North...

Shaping User ExperienceElectronic Resources and Libraries 2012Tara Carlisle, University of North Texas LibrariesKate Crane, Texas Tech UniversityAna Krahmer, University of North Texas Libraries

Usability and the Digital Library

As a librarian, what set of assumptions do you make about your users when you create digital library resources?  

Usability DefinedUsability studies how users engage a given product. It draws from the principles of user-centered design, which places successful user interaction with a product as key to redesign.

Usability is not a focus group—we are not testing whether users like the product (solely); rather we are testing their ease-of-use or navigational success of a product.

D.E.A.R.

0Discovery0Evaluation0Analysis0Reporting

Usability Triangle

See

Say Do

Usability Research Methods

0Active Intervention0Eye Tracking0Pre- and Post-Test Surveys0Retrospective Recall0Think Aloud Protocol0Movement Tracking (mouse clicks, dwell time, time on

task)0Observing User Behavior

M.E.E.L.S.

0Memorability0Errors0Efficiency0Learnability0Satisfaction

Test Plan

0Client0Research Description0Goals0Users/target audience0Tasks0Methodology0Test Script0Analysis0Reporting

Paper Prototyping

It’s your turn!

Iterative Design

Iterative design is a process whereby the usability test results of a product lead to multiple stages of redesign. This means users give feedback on the product at all points in the product’s design: from planning, to building, to finishing the product. Iterative design centers the user in building products and systems.

A Case Study

Usability Testing