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www.sdi-europe.com2
Agenda• Tell you how it works, including polls and
questions• What do we want to achieve?• What else can you use to help you?• Who can you contact afterwards?• Close and follow-up
www.sdi-europe.com3
Today’s Goals
• The 3 categories• How they work• Judging criteria • What judges look for• Top tips
www.sdi-europe.com4
What do we reward?
• IT Service & Support Awards 2013• Best Service Desk
• Best Large Desk• Best Small Desk
• Best Managed Desk• Best Vendor
www.sdi-europe.com5
What are the prizes?
• £1000 Best Large Desk• £1000 Best Small• £1000 Best Managed Desk • £500 to charity Best Vendor
A trophy
plus all that prestige!
www.sdi-europe.com7
Timings – the 2013 hot dates!
• Submission Target March 15
• Finalists notified 12 April
• Site Visits Large/small desks 30 April and 1/2 May Managed desk14/15/16 May
• Interview Panel 22 May
• the BIG day 18 18 June
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Involve your team
• Start at the beginning• Review the SDI standards• Set a plan from now to close date• Allocate tasks and responsibilities and give
targets• Review - How do you stack up?• Leave contingency time
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Judging Criteria
• Leadership• Policy and Strategy• People Management• Resources
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Judging Criteria
• Leadership• Policy and Strategy• People Management• Resources
• Process
www.sdi-europe.com15
Judging Criteria
• Leadership• Policy and Strategy• People Management• Resources
• Process• People Satisfaction
www.sdi-europe.com16
Judging Criteria
• Leadership• Policy and Strategy• People Management• Resources
• Process• People Satisfaction• Customer Satisfaction
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Judging Criteria
• Leadership• Policy and Strategy• People Management• Resources
• Process• People Satisfaction• Customer Satisfaction• Performance Results
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Judging Criteria
• Leadership• Policy and Strategy• People Management• Resources
• Process• People Satisfaction• Customer Satisfaction• Performance Results• Social Responsibility
www.sdi-europe.com
Site Vi
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• Site Visits• Presentation to judges 20 minutes• Observation 1.5 hours
• Interview Panel – vendor award only• Presentation to judges 20 minutes• Interview panel 20 minutes
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The Conference
18 and 19 June 2013
Edgbaston StadiumLarge and Small team finalists will participate in the live - on stage - finalists ‘Question Time’ panel
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The Awards Dinner
• The three best desk awards are asked to produce a 2 minute FUN video to be played during the dinner and before the winners are announced
• Please note that any videos running more than 2 minutes will be excluded
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Why enter?
Back office functions often get overlookedWinning an SDI award: • Provides recognition and reward• Generates a positive team climate• Demonstrates that their people are valued and
recognised• Is a reason to be proud• Builds confidence
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Why enter?
• The process of writing the submission is satisfying• To learn about themselves and the business• The submission documents:
• what they do • what they don’t do• What they’ve done
• Produces a reference document• It’s a team building exercise
www.sdi-europe.com
What’s the effect of winning?
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• A real buzz on the desk• Morale rockets• A real sense of achievement• Promotes their success
• Tell their customers• Email footer• Poster
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How long does a submission take?
How long is a piece of string?
• Winners spend time • 10 -14 man days not unusual, sometimes longer• Over a 3-4 month period
• Winners manage the project
But it’s worth it!
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• Team activities• Day at the races• Dinner• Party – invite people from the business• Go-carting• WII
How do they celebrate?
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Top Tips
• Start at the beginning - review the SDI standards
• Involve the team and the business
• Create a plan • Allocate roles and
responsibilities• Give targets• Leave contingency time
www.sdi-europe.com29
Top Tips
• Use evidence• Document innovation• Document service
differentiation• Provide charts and pictures• Demonstrate the personality
of the desk
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