©SDI 2012 Everything You Need To Know To Enter! 1

©SDI 2012 www.sdi-e.com/itserviceawards2013

Everything You Need To Know To Enter!

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Agenda• Tell you how it works, including polls and

questions• What do we want to achieve?• What else can you use to help you?• Who can you contact afterwards?• Close and follow-up

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Today’s Goals

• The 3 categories• How they work• Judging criteria • What judges look for• Top tips

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What do we reward?

• IT Service & Support Awards 2013• Best Service Desk

• Best Large Desk• Best Small Desk

• Best Managed Desk• Best Vendor

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What are the prizes?

• £1000 Best Large Desk• £1000 Best Small• £1000 Best Managed Desk • £500 to charity Best Vendor

A trophy

plus all that prestige!

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How do the awards work?

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Timings – the 2013 hot dates!

• Submission Target March 15

• Finalists notified 12 April

• Site Visits Large/small desks 30 April and 1/2 May Managed desk14/15/16 May

• Interview Panel 22 May

• the BIG day 18 18 June

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Involve your team

• Start at the beginning• Review the SDI standards• Set a plan from now to close date• Allocate tasks and responsibilities and give

targets• Review - How do you stack up?• Leave contingency time

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OK – So how to win!

• What are the judges looking for?

• Top tips

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Judging Criteria

• Leadership


Judging Criteria

• Leadership• Policy and Strategy


Judging Criteria

• Leadership• Policy and Strategy• People Management


Judging Criteria

• Leadership• Policy and Strategy• People Management• Resources


Judging Criteria


• Process


Judging Criteria


• Process• People Satisfaction


Judging Criteria


• Process• People Satisfaction• Customer Satisfaction


Judging Criteria


• Process• People Satisfaction• Customer Satisfaction• Performance Results


Judging Criteria


• Process• People Satisfaction• Customer Satisfaction• Performance Results• Social Responsibility

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Site Vi

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• Site Visits• Presentation to judges 20 minutes• Observation 1.5 hours

• Interview Panel – vendor award only• Presentation to judges 20 minutes• Interview panel 20 minutes


The Conference

18 and 19 June 2013

Edgbaston StadiumLarge and Small team finalists will participate in the live - on stage - finalists ‘Question Time’ panel


The Awards Dinner


The Awards Dinner

• The three best desk awards are asked to produce a 2 minute FUN video to be played during the dinner and before the winners are announced

• Please note that any videos running more than 2 minutes will be excluded


Why enter?

Back office functions often get overlookedWinning an SDI award: • Provides recognition and reward• Generates a positive team climate• Demonstrates that their people are valued and

recognised• Is a reason to be proud• Builds confidence


Why enter?

• The process of writing the submission is satisfying• To learn about themselves and the business• The submission documents:

• what they do • what they don’t do• What they’ve done

• Produces a reference document• It’s a team building exercise

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What’s the effect of winning?

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• A real buzz on the desk• Morale rockets• A real sense of achievement• Promotes their success

• Tell their customers• Email footer• Poster


How long does a submission take?

How long is a piece of string?

• Winners spend time • 10 -14 man days not unusual, sometimes longer• Over a 3-4 month period

• Winners manage the project

But it’s worth it!


• Team activities• Day at the races• Dinner• Party – invite people from the business• Go-carting• WII

How do they celebrate?


Top Tips

• Start at the beginning - review the SDI standards

• Involve the team and the business

• Create a plan • Allocate roles and

responsibilities• Give targets• Leave contingency time


Top Tips

• Use evidence• Document innovation• Document service

differentiation• Provide charts and pictures• Demonstrate the personality

of the desk


Are you the GOLD medallists?


June 18Does the RED carpet await you?


Stand by to jump for joy?

Documents

©SDI 2012 Everything You Need To Know To Enter! 1