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River Campus Libraries
User Centered Design Process
Susan Cardinal, Science Libraries David Lindahl, Digital Initiatives
Questions
Who is involved in the web design process? Who makes decisions? How do I participate? Where do change requests go?
History
Web Working Group
Usability group Design group
Three Groups
Content group
Usability group Design group
Skills and Experience
Content group• Library science• Content• Content providers• User interfaces• Users
• User interface design• Visual design• Web standards• Technology
• Usability testing methods
Usability group Design group
Roles & Responsibilities
Content group• Define key tasks• Raise issues• Manage project
• Create design iterations and prototypes• Respond to issues and test results• Manage issue-response process
• Select appropriate tests to perform• Perform tests• Report results• Manage key-task process
Work Products
key tasks
test results
issue-response
designs
issues
What the user wants to do in the users language.
Product that attempts to support users performing key tasks.
Test results from Usability group and issues from Content group.
Captures test-results and issues, and associates them withappropriate design group responses.
test results
Usability group Design group
Work Products
Content group
key tasksissues
key tasks
issue-response
designs
Design group
Work Products
Content group
issues
issue-response
designstest results
Usability group
Meetings
Regular meetings Usability Design Content
Cross-group meetings
User Focus
Usability group
Design group
Content group
HighestNo other goal than to represent the user.
MediumCompetes with standards, technology, time and money
MediumCompetes with exhaustive content, complex tasks
Group User Focus
Other roles
Page Editors Assistant Deans (ADs)
How You Can Participate
Share your interests and enthusiasm Join content group Join usability group Send change requests Respond to requests for feedback
Where Change Requests Go
Active projects -> content group Inactive projects -> parking lot Third possibility -> DIU selects it as an
initiative
River Campus Libraries
Questions?
Susan Cardinal, Science Libraries David Lindahl, Digital Initiatives
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