RHONA HUTCHON DIRECTOR, HARVEY NASH TWEET TONIGHT USING #hnciosurvey

RHONA HUTCHONDIRECTOR, HARVEY NASH

TWEET TONIGHT USING

#hnciosurvey

AGENDASURVEY FINDINGSAlbert Ellis CEO, Harvey Nash

PRESENTATIONSKhalid Rafiq Head of Technology & Data, Morgan Stanley

Gavin Dutch Chief Executive Officer/Founder, Kotikan Limited

PANEL DISCUSSIONJames Varga Chief Executive Officer, MiiCard Limited

Claudette Jones CIO, City of Edinburgh Council

Christian Arno Managing Director, Lingo24

Tom Ray Head of operations, Cloudreach

ALBERT ELLISCEO, HARVEY NASH

The CIO Survey

2400 participants20 countries$140bn IT spend14 years of data

current climateNews

24 HeadlinesThe crisis continues Apple share price jump Social Media worth millions

return to growthGrowth in budgets

return to growth

Make MoneySave Money

CEO priorities

shift in prioritiesMobile solutions 21% 14% 7%Security and resilience 17% 13% 4%Social media & consumer interaction

17% 11% 4%

Business relationship management 22% 21% 1%

Development 20% 19% 1%

IT strategy 20% 19% 1%

Compliance 8% 7% 1%

ERP 11% 10% 1%

Technical architecture 29% 28% 1%

Enterprise architecture 35% 34% 1%

Service management 12% 12% 0%

Testing 17% 17% 0%

Outsourcing 8% 8% 0%

Business analysis 34% 35% -1%

Project management 29% 30% -1%

Change management 20% 22% -2%

2012 2011 Change

shift in priorities

Saving costs & improving efficiencies 62% -4%

Stable IT performance 61% -3%

Improving business change 48% -6%

Innovation / revenue growth 37% -3%

Business intelligence 37% -2%

Compliance 25% -9%

Improving time to market 25% 9%Enabling mobile commerce 22% 5%M&A 15% 3%Social media 9% 1%Green IT 7% -3%

2011-12 change2012Priority

CEO influenceUtility IT Decision to

outsource ITDriving revthrough IT

Driving Business change

% CIOs indicating ‘strong’ influence on CEO

positioned for growth?

Right skillsDiversityDigitalCEO relationship

fracture # 1Skills Shortage

fracture # 2CIOs by gender

WomenMen

2005 2012

fracture # 3Who Controls

Digital?

fracture # 4

The contentedCIO?

The future CIOFocused on business growthUnderstands the businessQuantifies the riskDigital expertCommunicator

KHALID RAFIQHEAD OF TECHNOLOGY & DATA, MORGAN

STANLEY

For internal use only

Global Footprint, with Local Presence

Khalid Rafiq

8 November 2012

Background

Global Footprint

Local Presence

Key Observations

Agenda

24

“ Morgan Stanley's mission is to deliver the finest financial thinking, products and execution in the world. Our people's integrity and excellence, their intellect and skills have made Morgan Stanley a global leader. And our heritage of doing ‘first-class business in a first-class way’ continues to inspire us.”

Global Footprint…

Mission Statement and Business Principles:

Core values instruct us to:

Dubai

Budapest

Sydney

TorontoSan Francisco

LondonParis

Frankfurt

Hong Kong

Tokyo

Taipei

Singapore

SeoulMadrid

Moscow

São Paulo

Mumbai

Shanghai

Johannesburg

Menlo Park

PurchaseNew York BrooklynJersey CityPrincetonWest ConshohockenLong Island CityWarren

Milan

Montreal

AtlantaBaltimore

Glasgow

Salt Lake City

Orlando

Zurich

Melbourne

Mexico City

IrvingPhiladelphiaDurham

Tampa

Oakbrook Terrace

ChicagoSanta Monica

SeattleVernon Hills

2002 2003 2004 2005 2006 2007 2008 2009 20100

2,500

5,000

7,500

10,000

12,500

15,000

17,500Over 7,000 FTEs

World Class Capability

Client Service Quality

Risk Control

Commercial Pricing

Teamwork

Population in 24 Countries and 99 Cities

Employees

Contingent Labor

Put Clients First

Give Back

Do The Right thing

Lead with Exceptional Ideas

25

Local Presence…

GLOBAL CONSISTENCY

LOC

AL

FLE

XIB

ILIT

Y

Global Governance connects the two

Guiding Principles which create the desired employer brand and overall efficiencies are best set globally

Firm Wide Goals Cascade

‘FED EX’ Days

Technology Innovation Days / ‘Innovation Lab’

Graduate Recruitment

Learning & Development

Lateral Hiring

Local Vendor PSL

Scottish Universities – Rel. Mgmt Local Training

Schedule

Functional & Office Specific Goals

Pioneer Prime Principles / Commerce Model

Technical Architecture / Data Model Design

26

Key Technology Observations

• Scale Versus Concentration

• Cost Perception versus Value Proposition

• Proximity to London / True ‘near shore’

• Re-visit technology education at ‘Grass Roots’ for Primary and Secondary education

• Graduate Talent Pool / University Ranking Drivers

• Lateral Talent: ‘in- & out- bound’ flows

• Technology Start-ups / Technology companies

• Multiple technology cities or ‘one technology region’

• Further investment in infrastructure

GAVIN DUTCHCHIEF EXECUTIVE/FOUNDER KOTIKAN LTD

Harvey Nash Global CIO Survey

8th November 2012

Success in MobileGavin Dutch

Managing Director

“Users reported greater frustration from experiencing a transaction problem on a mobile device than being stuck in traffic” – TeaLeaf, Mar 2011

“98% of users stressed that performance matters” – Apigee, Nov 2012

Swiss Army Knife Photo

Distracted user photo

Prototyping

• Why prototype– Mobile development is costly

• Getting it wrong is a waste

– 3 Uses• For creators to experiment• For stakeholders to evaluate• To learn from users

Mobile photo

Thank you

gav@kotikan.com

THE PANELKhalid Rafiq Head of Technology & Data, Morgan Stanley

Gavin Dutch Chief Executive Officer / Founder, Kotikan Ltd

James Varga Chief Executive Officer, MiiCard Limited

Claudette Jones CIO, City of Edinburgh Council

Christian Arno Managing Director, Lingo24

Tom Ray Head of operations, Cloudreach