Quality is the New Currency -...

Contact Uswww.pointclickcare.com

Copyright 2011 PointClickCare®. PointClickCare® is a registered trademark.

Quality is the New Currency: How to Improve Your QAPI Program Today

Janelle MillerSr. Product Manager, Clinical Content

Thank you for joining us!

• This session is being recorded for replay• Listen-only mode during the presentation• Submit questions via the Q&A Box• Q&A session at the end of the presentation• The recording and slides will be shared

Presenter

Janelle MillerSenior Product Manager, Clinical ContentPointClickCare

Business Issue Summary

• Requirement for a data driven, proactive approach to improve care and the quality of life in a SNF

• Upcoming (2018) all-cause readmission penalties

• Resource constraints requiring an efficient approach to documentation and data collection

5 Elements of a QAPI Program

• Design and Scope

• Governance and Leadership

• Feedback, Data Systems and Monitoring

• Performance Improvement Projects (PIPS)

• Systematic Analysis and Systemic Action

Design and Scope

• Observe areas for study that are not meeting expectations

• Use data to identify problems/opportunities for improvement

• Needs to be specific – designed to target an identified issue

• Quality Improvement plan needs to be comprehensive and include all departments

Governance and Leadership

• QAPI program must be led from the top

• Foster a culture focused on improvement

• Requires adequate funding/resourcing

• Must get input from all stakeholders including staff, families and residents

• Prioritize areas for improvement

• Balances improvement with resident-centered rights and choice

Feedback, Data Systems and Monitoring

• Systems are in place to monitor care and services

• Data is collected from multiple sources

• Development of indicators and measures

• Need to have an identified baseline so that improvement can be measured and documented

• Improvement can be measured against established benchmarks or against internal baseline measurements

• Tracks and monitors adverse events

Performance Improvement Projects (PIPS)

• Follows the Plan – Do – Study – Act Cycle

• PIPS should concentrate on a specific problem

• Information is systematically collected to clarify the issue and identify opportunities for improvement

• Uses quality improvement tools to perform root cause analysis

Systematic Analysis and Systemic Action

• Provides a structured approach to determine cause(s) of an identified problem

• Provides root cause analysis to identify

• Evaluates results of interventions

Design and Scope

Design and Scope: Data Collection

Performance Improvement Project - Analysis

PIP Analysis of Most Frequent Days of Transfers

PIP Analysis of Most Frequent Time of Day of Transfers

PIP Analysis of Most Frequent Transferring Provider

PIP: Quality Improvement Worksheet

PIP: Quality Improvement Worksheet

Systematic Analysis

Systematic Analysis

Systematic Analysis

Systematic Analysis

Systematic Analysis

PIPS: Early Identification – Stop & Watch

PIPS: Change in Condition Evaluation

PIPS: Appropriate Provider Notification for Intervention

Process Improvement Loop

Identify the problem or Issue

Identify Measures for Evaluation

Implement ChangesObserve practice and

Collect Data

Compare performance to Measures and

Benchmarks

Questions

We love to hear from you!Please take a moment to fill out our brief survey.

Thank You!This concludes our webinar

Quality is the New Currency: How to Improve Your QAPI Program Today

Additional Information:

• Web: www.pointclickcare.com

• Email: success@pointclickcare.com

• Phone: 1.800.277.5889