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Copyright 2011 PointClickCare®. PointClickCare® is a registered trademark.
Quality is the New Currency: How to Improve Your QAPI Program Today
Janelle MillerSr. Product Manager, Clinical Content
Thank you for joining us!
• This session is being recorded for replay• Listen-only mode during the presentation• Submit questions via the Q&A Box• Q&A session at the end of the presentation• The recording and slides will be shared
Presenter
Janelle MillerSenior Product Manager, Clinical ContentPointClickCare
Business Issue Summary
• Requirement for a data driven, proactive approach to improve care and the quality of life in a SNF
• Upcoming (2018) all-cause readmission penalties
• Resource constraints requiring an efficient approach to documentation and data collection
5 Elements of a QAPI Program
• Design and Scope
• Governance and Leadership
• Feedback, Data Systems and Monitoring
• Performance Improvement Projects (PIPS)
• Systematic Analysis and Systemic Action
Design and Scope
• Observe areas for study that are not meeting expectations
• Use data to identify problems/opportunities for improvement
• Needs to be specific – designed to target an identified issue
• Quality Improvement plan needs to be comprehensive and include all departments
Governance and Leadership
• QAPI program must be led from the top
• Foster a culture focused on improvement
• Requires adequate funding/resourcing
• Must get input from all stakeholders including staff, families and residents
• Prioritize areas for improvement
• Balances improvement with resident-centered rights and choice
Feedback, Data Systems and Monitoring
• Systems are in place to monitor care and services
• Data is collected from multiple sources
• Development of indicators and measures
• Need to have an identified baseline so that improvement can be measured and documented
• Improvement can be measured against established benchmarks or against internal baseline measurements
• Tracks and monitors adverse events
Performance Improvement Projects (PIPS)
• Follows the Plan – Do – Study – Act Cycle
• PIPS should concentrate on a specific problem
• Information is systematically collected to clarify the issue and identify opportunities for improvement
• Uses quality improvement tools to perform root cause analysis
Systematic Analysis and Systemic Action
• Provides a structured approach to determine cause(s) of an identified problem
• Provides root cause analysis to identify
• Evaluates results of interventions
Design and Scope
Design and Scope: Data Collection
Performance Improvement Project - Analysis
PIP Analysis of Most Frequent Days of Transfers
PIP Analysis of Most Frequent Time of Day of Transfers
PIP Analysis of Most Frequent Transferring Provider
PIP: Quality Improvement Worksheet
PIP: Quality Improvement Worksheet
Systematic Analysis
Systematic Analysis
Systematic Analysis
Systematic Analysis
Systematic Analysis
PIPS: Early Identification – Stop & Watch
PIPS: Change in Condition Evaluation
PIPS: Appropriate Provider Notification for Intervention
Process Improvement Loop
Identify the problem or Issue
Identify Measures for Evaluation
Implement ChangesObserve practice and
Collect Data
Compare performance to Measures and
Benchmarks
Questions
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Thank You!This concludes our webinar
Quality is the New Currency: How to Improve Your QAPI Program Today
Additional Information:
• Web: www.pointclickcare.com
• Email: [email protected]
• Phone: 1.800.277.5889
