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The most comprehensive Oracle applications & technology content under one roof The most comprehensive Oracle applications & technology content under one roof
Mind the Gap!
Helping you bridge skill gaps for your project controls tools
The most comprehensive Oracle applications & technology content under one roof
Introduc7on
• Rebecca King – Principal Consultant in User Adop7on at For7or Global
• Over 10 years in user adop7on on projects – training, instruc7onal design, eLearning development, facilita7on, project management
– Projects in business transforma7on including business process redesign, organisa7onal restructure, system implementa7on
The most comprehensive Oracle applications & technology content under one roof
Agenda
• Background • Reasons and Signs of Skill Gaps • Typical Training Challenges on Projects • Some Solu7ons that Work • Our Example
The most comprehensive Oracle applications & technology content under one roof
Background
• Clients approaching us for help • We determined a real ‘need’ • We analysed the tools and best prac7ce methods for learning in project controls tools
• We developed our User Adop7on Framework product to meet specific challenges for projects
• So…… how to you minimise the ‘people’ issues? How do you improve competency? What are some examples?
The most comprehensive Oracle applications & technology content under one roof
Reasons and Signs of Skill Gaps Reasons • New system implementa7on or upgrade • Changes to PMO resourcing • Full classroom training cannot be provided or it’s unsuitable for all Signs • Need to supplement classroom training with your specific
procedures for managing projects • End users are not using the system as expected, with downstream
effects • Your EPPM help desk or super users are overworked.
The most comprehensive Oracle applications & technology content under one roof
Typical Challenges
Funding constraints for project training
‘Waves’ of new starters per project/phase
Wide range of user backgrounds and skills
No dedicated project training stream
Produc7vity impact with classroom training
Loss of knowledge with depar7ng specialists
Projects Training
The most comprehensive Oracle applications & technology content under one roof
Six Solu7ons that Work
1. Analyse learning needs 2. Move learning online 3. Manage by roles and user groups 4. Provide users with ownership of learning 5. Use assessments and repor7ng 6. Minimise administra7on
The most comprehensive Oracle applications & technology content under one roof
1. Analysing Learning Needs
Project-‐only learning requirements
‘Waves’ of new starters per project/phase
Wide range of user backgrounds and skills
No dedicated project training stream
Produc7vity impact with classroom training
Loss of knowledge with depar7ng specialists
Define your ‘scope’ • Determine who • Determine what • Determine the benchmark skill
level
Define how best deliver training • Understand restric7ons • Determine methods for learning
The most comprehensive Oracle applications & technology content under one roof
2. Move Learning Online
Project-‐only learning requirements
‘Waves’ of new starters per project/phase
Wide range of user backgrounds and skills
No dedicated project training stream
Produc7vity impact with classroom training
Loss of knowledge with depar7ng specialists
Cost
Effec7ve
Content
Efficient
• Online training – variety of content and courses
• Online deployment and management
The most comprehensive Oracle applications & technology content under one roof
Project Induc7on –> Project Methods –> Project Scheduling and Execu7on in P6
Project Induc7on –> Project Methods –> Project Management in P6 –> Advanced Project Planning
Project Induc7on –> Project Methods –> Project Management in P6 –> Repor7ng
Project Induc7on –> Project Methods –> Viewing Projects in P6 –> Repor7ng
3. Manage by User Groups
• Role-‐specific curriculum • Integrated understanding of role requirements
• Reduced produc7vity loss
• Customisable paths
Project-‐only learning requirements
‘Waves’ of new starters per project/phase
Wide range of user backgrounds and skills
No dedicated project training stream
Produc7vity impact with classroom training
Loss of knowledge with depar7ng specialists
Project Director
Project Manager
Project Planner
Project Scheduler
Example training – ‘learning path’
The most comprehensive Oracle applications & technology content under one roof
4. Provide Users with Ownership
Project-‐only learning requirements
‘Waves’ of new starters per project/phase
Wide range of user backgrounds and skills
No dedicated project training stream
Produc7vity impact with classroom training
Loss of knowledge with depar7ng specialists
Track and Manage Own Learning Online
• Complete courses as 7me permits
• Repeat topics • Track progress with user reports
Provide Scope to Learn More
• ‘Pull’ approach to learning
• Advanced courses • Specific topics
The most comprehensive Oracle applications & technology content under one roof
5. Use Assessments and Repor7ng
Project-‐only learning requirements
‘Waves’ of new starters per project/phase
Wide range of user backgrounds and skills
No dedicated project training stream
Produc7vity impact with classroom training
Loss of knowledge with depar7ng specialists
Assessments • Pre-‐assessments – Baseline skills – Poten7al to save on courses
– Allow ‘personalisa7on’ • Post-‐assessments – Compliance-‐proofing
ReporBng • Compliance • Iden7fy barriers for learning
• Gauge course usage – Immediate feedback for channelling effort
The most comprehensive Oracle applications & technology content under one roof
6. Minimise Administra7on
If your project is under-‐resourced in managing training, minimise your overall administra7on effort with a range of tools for:
+ registra7on + delivery + assessment + repor7ng + content build
Project-‐only learning requirements
‘Waves’ of new starters per project/phase
Wide range of user backgrounds and skills
No dedicated project training stream
Produc7vity impact with classroom training
Loss of knowledge with depar7ng specialists
The most comprehensive Oracle applications & technology content under one roof
Our Example
• Understood specific project needs • Gathered best prac7ce in methods and tools for end user training
• Built a framework and toolset
The most comprehensive Oracle applications & technology content under one roof
User Adop7on Framework
Analyse and Define
Training Needs Analysis Training Strategy
Compile or Develop
Compile learning or build custom courses based on best prac7ce tools and project methods
Assess Skills
Pre-‐ and post-‐ assessments which can be adapted to client specifica7ons
Deploy to Roles
Customisable learning paths for project roles with UPK Knowledge Pathways
Minimise Admin
Lower effort to deploy and adapt in the Portal
The most comprehensive Oracle applications & technology content under one roof
DEMONSTRATION UPK Knowledge Pathways – Learning Portal
The most comprehensive Oracle applications & technology content under one roof
Examples of Learning Paths Mul7ple-‐course learning path
Single-‐course learning path
The most comprehensive Oracle applications & technology content under one roof
Subjects with Assessments
Pre-‐assessment
Post-‐assessment
The most comprehensive Oracle applications & technology content under one roof
Standard and Custom Reports
Custom Reports
Standard Reports
The most comprehensive Oracle applications & technology content under one roof
In Summary… Six Solu7ons 1. Analyse learning needs 2. Move learning online 3. Manage by roles and user groups 4. Provide users with ownership of learning 5. Use assessments and repor7ng 6. Minimise administra7on
User Adop*on Framework and Knowledge Pathways Example
The most comprehensive Oracle applications & technology content under one roof
Mul7-‐mode Applica7on Simula7ons
System Process Docs and Job Aids
User Acceptance Test Scripts
Training Guides for Instructor and Student
Process Recording and Edi7ng
UPK: Single Source > Mul7ple Outputs
The most comprehensive Oracle applications & technology content under one roof
Ques7ons
The most comprehensive Oracle applications & technology content under one roof
Thank You
Thanks for your aken7on!
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