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Patrick O’Neal 942 Charlie Long Rd.
Hurdle Mills, NC 27541 919.808.2657
Onealp76@gmail.com
Information Technology Systems Administrator and Generalist ____________________________________
u Technical Professional offering a strong background in electronics and IT combined with excellent customer service skills
u Consistently recognized for technical troubleshooting skills used to rapidly and cost-‐‑effectively resolve challenging technical issues
u Quick and driven to master new technologies; proficient in a wide range of systems, languages, tools and testing methodologies
u Dedicated to providing customers and users high uptime, with low to no user involvement in changes or maintenance
Technology Strengths ______________________________________________________________________________________
♦ Installation, configuration, administration and diagnosis of the following systems:
Microsoft desktop and Server OS, Active Directory, Exchange, SQL – MCP equivalent experience VMware vSphere 4.0 through 5.5 and components – VCP equivalent experience ISS and Apache published services (FTP, site hosting, app specific sites) All types of hardware
♦ Experience using EMC storage Unisphere, Navisphere and Avamar. ♦ Citrix XenApp, XenDesktop and Netscaler configuration and administration. ♦ VMware View profile administration ♦ Security procedures and infrastructure safeguards ♦ Diagnosis of network and internet connectivity issues ♦ Devise, install and support wired and wireless networks. ♦ Proficient in providing user and customer technical support ♦ Cloud solution experience for storage and process solutions ♦ Greatest skill: If I do not know it, I can learn it and learn it fast.
Professional Experience ____________________________________________________________________________________
Varrow Inc. – Greensboro, NC (2013-‐‑Current) – now Sirius Computer Solutions u Internal Systems Administrator, Responsible for high availability and function of all Varrow
systems. u Commended for consolidating technologies and resources u Responsible for streamlining equipment and licensing handling procedures u Developed and employed employee machine imaging systems, WDS and Clonezilla u Created working solution for Mac and PC interfaces to support user needs u Built/configured and administered the following :
Full vSphere 5.5 environment, Office 365 service, various other cloud storage solutions, ECM storage and backup systems, Citrix environments, Multiple domain Active Directory Forest, Multi-‐‑office hub networks with MPLS tunneling mesh network, PBX voip system, Wired and wireless networks including firewalled Vlans and filters, Webex, and many, many more
Patrick O’Neal 919-‐‑808-‐‑2657 Professional Experience Continued ______________________________________________________________________ Varrow Inc. – Greensboro, NC (2012-‐‑2013)
u Lead Network Operations Center Technician, Responsible for high customer satisfaction stemming from quick response and resolution times from the Network Operations Team. Tasked to develop automated systems checks and process improvements.
u Training of new hire technicians u Policy and Procedure creation and documentation u Level 1 & 2 diagnosis and resolution for VMware, Citrix, EMC, View, networking,
Server support and administration, SQL, Exchange, security u Created technology and process training videos u Responsible for Support Call and case handling u Desktop support for employees u Active customer environment checks and data collection
Performance Automall – Chapel Hill, NC (2005 to 2011)
Senior Master Certified Diagnostic Technician, Performed tracking and diagnosis on high speed LAN/CAN systems. Assisted customers with understanding the technical aspects of system functions. Coordinated with corporate TAS for resolution of emerging issues.
♦ Retained an extremely high Customer Satisfaction Index while exceeding efficiency expectations
♦ Recognized for inventing and improving repair procedures ♦ Awarded Senior Master status from Subaru of America
Stan Olsen Autopark – Omaha, NE (2003-‐‑2005)
Master Certified Diagnostic Technician, Utilized diagnostic tools and skills to resolve high-‐‑end functionality issues. Performed tasks pertaining to customer issue documentation and resolution. Performed tasks of service coordinator and technician. Recognized for superior repair techniques and work ethic
All hours Computer Repair – Tulsa, OK (2002-‐‑2003)
Onsite Diagnostic and Repair Technician, Traveled to customer homes and performed repairs, upgrades, and installations on operating systems, applications, networks and hardware.
Education ____________________________________________________________________________________________________ u MyComputerCareer.com Graduate u Associates in Automotive Design and Technologies – Tarrant County Junior College u Continued education focusing on Electrical Engineering-‐‑ University of Wyoming
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