Patrick O’Neal 942 Charlie Long Rd.

Hurdle Mills, NC 27541 919.808.2657

Onealp76@gmail.com

Information  Technology  Systems  Administrator  and  Generalist  ____________________________________      

u   Technical  Professional  offering  a  strong  background  in  electronics  and  IT  combined  with  excellent  customer  service  skills  

u   Consistently  recognized  for  technical  troubleshooting  skills  used  to  rapidly  and  cost-­‐‑effectively  resolve  challenging  technical  issues  

u   Quick  and  driven  to  master  new  technologies;  proficient  in  a  wide  range  of  systems,  languages,  tools  and  testing  methodologies  

u   Dedicated  to  providing  customers  and  users  high  uptime,  with  low  to  no  user  involvement  in  changes  or  maintenance  

 Technology  Strengths    ______________________________________________________________________________________    

 ♦   Installation,  configuration,  administration  and  diagnosis  of  the  following  systems:  

Microsoft  desktop  and  Server  OS,  Active  Directory,  Exchange,  SQL  –  MCP  equivalent  experience  VMware  vSphere  4.0  through  5.5  and  components  –  VCP  equivalent  experience  ISS  and  Apache  published  services  (FTP,  site  hosting,  app  specific  sites)  All  types  of  hardware  

♦   Experience  using  EMC  storage  Unisphere,  Navisphere  and  Avamar.  ♦   Citrix  XenApp,  XenDesktop  and  Netscaler  configuration  and  administration.  ♦   VMware  View  profile  administration  ♦   Security  procedures  and  infrastructure  safeguards  ♦   Diagnosis  of  network  and  internet  connectivity  issues  ♦   Devise,  install  and  support  wired  and  wireless  networks.  ♦   Proficient  in  providing  user  and  customer  technical  support  ♦   Cloud  solution  experience  for  storage  and  process  solutions  ♦   Greatest  skill:  If  I  do  not  know  it,  I  can  learn  it  and  learn  it  fast.  

   

Professional  Experience  ____________________________________________________________________________________      

Varrow  Inc.  –  Greensboro,  NC  (2013-­‐‑Current)  –  now  Sirius  Computer  Solutions  u   Internal  Systems  Administrator,  Responsible  for  high  availability  and  function  of  all  Varrow  

systems.    u   Commended  for  consolidating  technologies  and  resources  u   Responsible  for  streamlining  equipment  and  licensing  handling  procedures  u   Developed  and  employed  employee  machine  imaging  systems,  WDS  and  Clonezilla  u   Created  working  solution  for  Mac  and  PC  interfaces  to  support  user  needs  u   Built/configured  and  administered  the  following  :  

Full  vSphere  5.5  environment,  Office  365  service,  various  other  cloud  storage  solutions,  ECM  storage  and  backup  systems,  Citrix  environments,  Multiple  domain  Active  Directory  Forest,  Multi-­‐‑office  hub  networks  with  MPLS  tunneling  mesh  network,  PBX  voip  system,  Wired  and  wireless  networks  including  firewalled  Vlans  and  filters,  Webex,  and  many,  many  more    

Patrick  O’Neal                 919-­‐‑808-­‐‑2657    Professional  Experience  Continued  ______________________________________________________________________      Varrow  Inc.  –  Greensboro,  NC  (2012-­‐‑2013)  

u   Lead  Network  Operations  Center  Technician,  Responsible  for  high  customer  satisfaction  stemming  from  quick  response  and  resolution  times  from  the  Network  Operations  Team.    Tasked  to  develop  automated  systems  checks  and  process  improvements.  

u   Training  of  new  hire  technicians  u   Policy  and  Procedure  creation  and  documentation  u   Level  1  &  2  diagnosis  and  resolution  for  VMware,  Citrix,  EMC,  View,  networking,  

Server  support  and  administration,  SQL,  Exchange,  security  u   Created  technology  and  process  training  videos  u   Responsible  for  Support  Call  and  case  handling  u   Desktop  support  for  employees  u   Active  customer  environment  checks  and  data  collection  

 Performance  Automall  –  Chapel  Hill,  NC    (2005  to  2011)  

Senior  Master  Certified  Diagnostic  Technician,  Performed  tracking  and  diagnosis  on  high  speed  LAN/CAN  systems.    Assisted  customers  with  understanding  the  technical  aspects  of  system  functions.    Coordinated  with  corporate  TAS  for  resolution  of  emerging  issues.      

♦   Retained  an  extremely  high  Customer  Satisfaction  Index  while  exceeding  efficiency  expectations  

♦   Recognized  for  inventing  and  improving  repair  procedures  ♦   Awarded  Senior  Master  status  from  Subaru  of  America  

 Stan  Olsen  Autopark  –  Omaha,  NE  (2003-­‐‑2005)  

Master  Certified  Diagnostic  Technician,  Utilized  diagnostic  tools  and  skills  to  resolve  high-­‐‑end  functionality  issues.  Performed  tasks  pertaining  to  customer  issue  documentation  and  resolution.  Performed  tasks  of  service  coordinator  and  technician.  Recognized  for  superior  repair  techniques  and  work  ethic  

 All  hours  Computer  Repair  –  Tulsa,  OK  (2002-­‐‑2003)  

Onsite  Diagnostic  and  Repair  Technician,  Traveled  to  customer  homes  and  performed  repairs,  upgrades,  and  installations  on  operating  systems,  applications,  networks  and  hardware.        

Education     ____________________________________________________________________________________________________    u   MyComputerCareer.com  Graduate  u   Associates  in  Automotive  Design  and  Technologies  –  Tarrant  County  Junior  College  u   Continued  education  focusing  on  Electrical  Engineering-­‐‑  University  of  Wyoming