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Patient Food Focus Group 20th May 2013
Operation Hospital Food – Improving the
Patient Experience
Domestic Services
Patient Transport
Laundry & Linen
Security & Car Parking
Reception & Helpdesk Deep Cleaning
Waste Management Pest Control
Dump The Junk
Catering
Portering
National Inpatient Survey
2010-2011 2010 2011
Question Patient Food
Innovation
• Create a “hybrid” meal system –
opportunities outside cook-chill.
• Introduce fresh local produce onto the
menu.
• Reduce food miles, support local business
and reduce landfill/packaging.
• Engage with dietetics and SLT to
overcome potential difficulties.
Engagement
• Regular patient meal taste panels in main
entrance.
• Highly successful Patient Food Focus Groups –
themes and action planning. 50+ attendees.
• Inpatient surveys – reflect Picker survey and
monitor results.
• Ward level; soups, salads, breakfast sessions.
• Board level interest – food is seen as part of the
recovery process.
In-patient catering
improvements
• Recognise that instrumental change is
required to influence outcomes.
• Focus Groups support this.
Projects currently underway:
• Fresh Homemade Soup & Salads – BBC
Operation Hospital Food
• Improving the Breakfast Service
Operation Hospital Food • Series one transformed
Scarborough General’s catering service.
• Series two focused on Royal Orthopaedic Hospital, Birmingham.
• Opportunity to showcase a key service change at the Royal Free
• Focus on soups & salads
Operation Hospital
Food
Breakfast
Operation Hospital Food
• James Martin recipes and support
• Positive publicity for the Royal Free
• Freshly made soup and salads for patients and staff
• Reduce packaging and waste
• Reduction in food miles, support local suppliers
• Positively received by patients and staff alike
• Full roll out throughout spring – July 8th Chef’s return
• Springboard for other ideas – Breakfast
• The future? – Meal orders at the bedside (Hospedia).
• Open Forum.
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