Patient Food Focus Group 20th May 2013

Operation Hospital Food – Improving the

Patient Experience

Domestic Services

Patient Transport

Laundry & Linen

Security & Car Parking

Reception & Helpdesk Deep Cleaning

Waste Management Pest Control

Dump The Junk

Catering

Portering

National Inpatient Survey

2010-2011 2010 2011

Question Patient Food

Innovation

• Create a “hybrid” meal system –

opportunities outside cook-chill.

• Introduce fresh local produce onto the

menu.

• Reduce food miles, support local business

and reduce landfill/packaging.

• Engage with dietetics and SLT to

overcome potential difficulties.

Engagement

• Regular patient meal taste panels in main

entrance.

• Highly successful Patient Food Focus Groups –

themes and action planning. 50+ attendees.

• Inpatient surveys – reflect Picker survey and

monitor results.

• Ward level; soups, salads, breakfast sessions.

• Board level interest – food is seen as part of the

recovery process.

In-patient catering

improvements

• Recognise that instrumental change is

required to influence outcomes.

• Focus Groups support this.

Projects currently underway:

• Fresh Homemade Soup & Salads – BBC

Operation Hospital Food

• Improving the Breakfast Service

Operation Hospital Food • Series one transformed

Scarborough General’s catering service.

• Series two focused on Royal Orthopaedic Hospital, Birmingham.

• Opportunity to showcase a key service change at the Royal Free

• Focus on soups & salads

Operation Hospital

Food

Breakfast

Operation Hospital Food

• James Martin recipes and support

• Positive publicity for the Royal Free

• Freshly made soup and salads for patients and staff

• Reduce packaging and waste

• Reduction in food miles, support local suppliers

• Positively received by patients and staff alike

• Full roll out throughout spring – July 8th Chef’s return

• Springboard for other ideas – Breakfast

• The future? – Meal orders at the bedside (Hospedia).

• Open Forum.