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What can you expect from us Feel Good About Coming Home S o c ia l & F in a n c ia l I n c lu s io n S e r v ic e s
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Pathways2workWhat can you expect from us
Socia
l & Fin
an
cial In
clusio
n Se
rvices
Feel Good About Coming Home
What you can expect from usPathways2work aims to provide free access to
employment, training and business start-up
opportunities to Family Mosaic customers aged
16 and over.
The high quality professional service of the
Pathways2work team, and their committment to
effective delivery of information and guidance
on learning and work is demonstrated by matrix
Standard accreditation.
Last year the Pathways2work team helped 150
people into employment.
How is the service offered and where from? Our qualified and
experienced advice and
guidance professionals
offer a friendly and
confidential service
available to Family
Mosaic customers,
operating from offices
in Tower Bridge,
Hackney and Essex.
Why do we provide the service? We can help you into
work and will…
Provide motivational one-to-
one support
Discuss careers paths and
options
Help with job search / job leads
Produce a tailor made action
plan with realistic goals
Assist with creating a winning
CV
Help to complete application
forms
Provide tips to help perform
well at interview
Arrange practice interviews.
You can register with
us and benefit by...
Receiving helpful and expert
advice
Creating goals and finding
your career direction
Experiencing increased
confidence
Improving your employment
opportunities
We can help you to
reach your potential
by assisting you to
overcome barriers that
are preventing you
from taking your next
steps into employment,
training or volunteering.
Who can use the service? Our service is open to
Family Mosaic customers...
Aged 16 or over
Unemployed
Willing to engage
We are keen to work with...
Lone parents
Long term unemployed
Customers with health
problems/disabilities.
Case Study
‘ ‘SallyI desperately needed to find work quickly
and because of the difficulties I was
experiencing, I had lost all hope and
confidence.
After being made redundant as a legal
secretary the Pathways2work team helped
me, apply for and successfully get a job as a
receptionist at The London Clinic.
The P2W team helped me with the job
application, provided me with interview
practice, and after securing the role helped
me fully understand my employment
contract, as well as assisting with travel
expenses before I got my first month’s pay.
JoyceI needed help getting back to work after my
four children started school. The P2W team
helped me put together my CV, and apply
for jobs. At first, I was unsuccessful with
my interviews due to lack of confidence,
however after practice with my Employment
Liaison Officer, I successfully secured a role
as a midday meals supervisor at a local
school.
What to expect from the service We promise...
Your enquiry will be
answered within 10 working
days, after which you will
be taken on as a client or
put on a waiting list until
an appointment becomes
available
A confidential one to one
with a qualified personal
adviser lasting 45 minutes
resulting in an action plan
and monthly check ups
To communicate the
menu of options available
at Family Mosaic e.g.
training calendar/
volunteer work placement
and apprenticeship
opportunities.
Who we work withWe work closely with
other teams within
Family Mosaic such
as Supported Housing
and Neighbourhood
Managers.
We can also refer
you to other in-house
support such as...
Apprenticeship opportunities
Work placement and
volunteering opportunities
Welfare Rights advice,
including ‘better off
calculations’
Debt advice
Entry to our Youth Academy
What to do if you are unhappy with the service offer We are very keen to
get your feedback on
our service. If you are
unhappy with the service,
please speak to one of our
Employment Liaison Officers
within the team or email
p2w@familymosaic.co.uk.
In the event that you are still dissatisfied,
please contact
Mumtaz Samad-DeyHead of Social and
Financial Inclusion
at Albion House
Phone 020 7089 1322
or email mumtaz.
samad-dey@
familymosaic.co.uk
Our OfficesHead OfficeAlbion House,
20 Queen Elizabeth Street,
London, SE1 2RJ.
Essex NorthRowan House,
33 Sheepen Road,
Colchester, Essex, CO3 3WG.
Essex SouthPembroke House,
Northlands Pavement,
Pitsea,
Essex, SS13 3DU.
Arcola Street9 - 13 Arcola Street,
London, E8 2DJ.
For access to other Family Mosaic services please call:
0300 123 3456
Key contact details & how to access the serviceTo register with us or get more information
Phone 020 7089 1345
Fax 020 7089 1001
Email p2w@familymosaic.co.uk
Address Family Mosaic Albion House,
20 Queen Elizabeth Street, London SE1 2RJ
Or fill in your details below and pass it onto your
Neighbourhood Manager or post it to the address above
and a member of the Pathways2work team will contact you
Title Mr OtherMissMrs Ms
Name
Address
Home phone
Postcode
Work phone
Mobile phone
Date of birth
Borough
Bengali French
Somali Spanish
Turkish Vietnamese
Printed on FC paper
from mixed sources
including recycled
Talking your language
This document gives you information about our Pathways2work
service. If you need any part of this document in large print,
Braille, on CD or explained in your own language please contact us
on 0300 123 3456.
Version 1: First published: May 2011, Last revised: May 2011
Albion House
20 Queen Elizabeth Street
London SE1 2RJ
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