Pathways2workWhat can you expect from us

Socia

l & Fin

an

cial In

clusio

n Se

rvices

Feel Good About Coming Home

What you can expect from usPathways2work aims to provide free access to

employment, training and business start-up

opportunities to Family Mosaic customers aged

16 and over.

The high quality professional service of the

Pathways2work team, and their committment to

effective delivery of information and guidance

on learning and work is demonstrated by matrix

Standard accreditation.

Last year the Pathways2work team helped 150

people into employment.

How is the service offered and where from? Our qualified and

experienced advice and

guidance professionals

offer a friendly and

confidential service

available to Family

Mosaic customers,

operating from offices

in Tower Bridge,

Hackney and Essex.

Why do we provide the service? We can help you into

work and will…

Provide motivational one-to-

one support

Discuss careers paths and

options

Help with job search / job leads

Produce a tailor made action

plan with realistic goals

Assist with creating a winning

CV

Help to complete application

forms

Provide tips to help perform

well at interview

Arrange practice interviews.

You can register with

us and benefit by...

Receiving helpful and expert

advice

Creating goals and finding

your career direction

Experiencing increased

confidence

Improving your employment

opportunities

We can help you to

reach your potential

by assisting you to

overcome barriers that

are preventing you

from taking your next

steps into employment,

training or volunteering.

Who can use the service? Our service is open to

Family Mosaic customers...

Aged 16 or over

Unemployed

Willing to engage

We are keen to work with...

Lone parents

Long term unemployed

Customers with health

problems/disabilities.

Case Study

‘ ‘SallyI desperately needed to find work quickly

and because of the difficulties I was

experiencing, I had lost all hope and

confidence.

After being made redundant as a legal

secretary the Pathways2work team helped

me, apply for and successfully get a job as a

receptionist at The London Clinic.

The P2W team helped me with the job

application, provided me with interview

practice, and after securing the role helped

me fully understand my employment

contract, as well as assisting with travel

expenses before I got my first month’s pay.

JoyceI needed help getting back to work after my

four children started school. The P2W team

helped me put together my CV, and apply

for jobs. At first, I was unsuccessful with

my interviews due to lack of confidence,

however after practice with my Employment

Liaison Officer, I successfully secured a role

as a midday meals supervisor at a local

school.

What to expect from the service We promise...

Your enquiry will be

answered within 10 working

days, after which you will

be taken on as a client or

put on a waiting list until

an appointment becomes

available

A confidential one to one

with a qualified personal

adviser lasting 45 minutes

resulting in an action plan

and monthly check ups

To communicate the

menu of options available

at Family Mosaic e.g.

training calendar/

volunteer work placement

and apprenticeship

opportunities.

Who we work withWe work closely with

other teams within

Family Mosaic such

as Supported Housing

and Neighbourhood

Managers.

We can also refer

you to other in-house

support such as...

Apprenticeship opportunities

Work placement and

volunteering opportunities

Welfare Rights advice,

including ‘better off

calculations’

Debt advice

Entry to our Youth Academy

What to do if you are unhappy with the service offer We are very keen to

get your feedback on

our service. If you are

unhappy with the service,

please speak to one of our

Employment Liaison Officers

within the team or email

p2w@familymosaic.co.uk.

In the event that you are still dissatisfied,

please contact

Mumtaz Samad-DeyHead of Social and

Financial Inclusion

at Albion House

Phone 020 7089 1322

or email mumtaz.

samad-dey@

familymosaic.co.uk

Our OfficesHead OfficeAlbion House,

20 Queen Elizabeth Street,

London, SE1 2RJ.

Essex NorthRowan House,

33 Sheepen Road,

Colchester, Essex, CO3 3WG.

Essex SouthPembroke House,

Northlands Pavement,

Pitsea,

Essex, SS13 3DU.

Arcola Street9 - 13 Arcola Street,

London, E8 2DJ.

For access to other Family Mosaic services please call:

0300 123 3456

Key contact details & how to access the serviceTo register with us or get more information

Phone 020 7089 1345

Fax 020 7089 1001

Email p2w@familymosaic.co.uk

Address Family Mosaic Albion House,

20 Queen Elizabeth Street, London SE1 2RJ

Or fill in your details below and pass it onto your

Neighbourhood Manager or post it to the address above

and a member of the Pathways2work team will contact you

Title Mr OtherMissMrs Ms

Name

Address

Email

Home phone

Postcode

Work phone

Mobile phone

Date of birth

Borough

Bengali French

Somali Spanish

Turkish Vietnamese

Printed on FC paper

from mixed sources

including recycled

Talking your language

This document gives you information about our Pathways2work

service. If you need any part of this document in large print,

Braille, on CD or explained in your own language please contact us

on 0300 123 3456.

Version 1: First published: May 2011, Last revised: May 2011

Albion House

20 Queen Elizabeth Street

London SE1 2RJ