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Outsourcing
Agenda – Outsourcing
- Outsourcing defined
- Case studies (McKinsey)
- What they don’t tell you (Siemens and GEFA)
- Contingency Planning
Outsourcing Defined
The delegation of non-core operations from internal production to an external entity specializing in the management of that operation.
By C44 T.A. Mike Jagdeo
Case study #1: McKinsey Consulting
- Situation Australia
Canada
Germany
By C44 T.A. Mike Jagdeo
Case study #1: McKinsey Consulting
- Situation- Task: Consolidation- Action
- Requirements gathering
- Standardizing processes
- Quality Assurance- Implementation
Canada
By C44 T.A. Mike Jagdeo
Case study #1: McKinsey Consulting
- Situation- Task: Consolidation- Action
- Requirements gathering
- Standardizing processes
- Quality Assurance- Implementation
- Result
India
What They Don’t Tell You
- GEFA Actuarial Services
- Siemens Helpdesk Services
Contingency Planning
- Recognize that you’re not ‘safe’
- Where others see danger, seize the opportunity
- Travel
- Get comfortable with working with coworkers with accents
- Get comfortable with working and collaborating remotely
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