Open For Business Kathryn Preece Environmental Health Practitioner Smart Service Delivery in...

Open For Business

Kathryn Preece

Environmental Health Practitioner

Smart Service Delivery in Challenging Times

• Head of Service

• National Indicators

• Scores on Doors

• Corporate Priorities

• Better Regulation Agenda

• Regulators Compliance Code

Smart Service Delivery in Challenging Times

What Changed?

Regulators Compliance Code

• Inspections and Other Visits

• Risk Assessment• Advice and Guidance

• Economic Progress

• Information Requirements

• Compliance and Enforcement Actions

• AccountabilitySmart Service Delivery in

Challenging Times

Who Interacts with Businesses at NWLDC?

Smart Service Delivery in Challenging Times

Business Rates

Environmental Protection

Food Safety

Health & Safety

Licensing

Leisure ServicesProcurement

Building Control

Development Control

Business Continuity

Sustainability

Town Centre PartnershipWaste Service

Communication

Business

• Open for Business Brand

• Business Advice Day

• Specific Leaflet Range

• Calendar

• Web Pages

• Single Database

• Business OpportunitiesSmart Service Delivery in

Challenging Times

What Difference Have We Made?

Who Else Interacts with Businesses in NWL?

Smart Service Delivery in Challenging Times

Business LinkEnvironment

Agency

Various Trade Bodies

Health & Safety Executive

Chamber of CommercePolice

Federation of Small

Businesses

Revenues and Customs

Fire ServiceTrading Standards

Business

North West Leicestershire Business Engagement Partnership

• NWLDC• Trading Standards – Leicestershire

County Council

• Leicestershire Fire and Rescue

• Federation of Small Businesses

• Leicestershire Chamber of Commerce

• Business LinkSmart Service Delivery in

Challenging Times

NWLBEP Key Objectives

• Reducing the regulatory burden on businesses

• Identifying and sharing examples of good practice

• Improving the way in which regulators are perceived

• Providing advice and guidance to businesses

Smart Service Delivery in Challenging Times

NWLBEP Key Objectives (Cond’t)

• Share intelligence across partner organisations

• Support joint inititives ensuring effective and efficient use of resources

• Consult local businesses on developing polices and initiatives

Smart Service Delivery in Challenging Times

NWLBEP Key Objectives (Cond’t)

• Seek to understand each other’s roles and responsibilities

• Seek to co-ordinate regulatory activity

Smart Service Delivery in Challenging Times

So What Have We Actually Done?

• Pro-Support Signposting Scheme

• NWL Business Consultative Forum

• Action Plan

• Joint Working Project

Smart Service Delivery in Challenging Times

It ‘s provided us with an opportunity to understand how we are perceived – LFRS

It has given us an understanding of what others do – TS

We believe in working together to support local businesses and this has helped us to do that – Business LinkSmart Service Delivery in

Challenging Times

What Do Our Partners Think?

So is this

smart service delivery?

Smart Service Delivery in Challenging Times

What next?

Smart Service Delivery in Challenging Times

Any Questions?

Smart Service Delivery in Challenging Times

For more information please contact

Lee Mansfield

Environmental Health Manager

NWLDC

lee.mansfield@nwleicestershire.gov.uk

01530 454610

Smart Service Delivery in Challenging Times

For more information please contact

Kathryn Preece

Environmental Health Practitioner

07833 469520

preeces@ntlworld.com

Smart Service Delivery in Challenging Times