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WHICH UNIFIED COMMUNICATIONS SOLUTIONBEST FITS YOUR BUSINESS?
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In today’s ever changing, economically minded business world, enhanced productivity with cost
reduction is essential in remaining competitive.
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ACCORDING TO GARTNER…
The unified communications market will grow from
Fueled by demand for cloud-based services asOrganizations digitalize their business workflows
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As organizational leaders move past the business case for Unified Communications, they are faced
with the challenge of deciding on the best deployment option for UC.
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This decision process requires a deep dive into the requirements of their organization
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Areas that vary depending on which solution you deploy include:
all of which deserve some scrutinizing before committing to either on premise or hosted UC
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The following breakdown explores the major areas of consideration and the proper alignment with a hosted/cloud UC solution or an versus a premise UC solution.
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THE BREAKDOWN
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ON-PREMISE
HOSTED CLOUD
CAPITAL EXPENSE
Low capital expense costs• Phone hardware
(optional)
High capital expense costs• Phone hardware, rack
space,• power, cooling, etc.
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IT STAFF
IT Department is leanHighly skilled IT department
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ON-PREMISE
HOSTED CLOUD
WORK ENVIRONMENT
Workforce is spread throughout or across a large geographical area
Workforce is centrally located with only a few who are at remote locations.
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ON-PREMISE
HOSTED CLOUD
INSTALLATION FEES
Low installation costs • Little to no needs
installing
High installation costs • Hardware needs to be
installed and additional staff/contractors fees apply
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ON-PREMISE
HOSTED CLOUD
MIGRATION STRATEGY
New UC features can be:• Added with existing
communications systems in place to evaluate deployments
• Made readily available, enabling roll out at will
Possibility of removal and replacement existing infrastructure resulting which can result in:• Downtime/
troubleshooting. • Solutions can take months
even years, to roll out company-wide #UCJourney
ON-PREMISE
HOSTED CLOUD
INFRASTRUCTURE REQUIRED
Hosted UC infrastructure resides in the data center of your service provider. IP connection to the cloud allows users to access functionality.
On-premise infrastructure typically includes housing: analog telephony board proprietary control units and UC management server(s) #UCJourney
ON-PREMISE
HOSTED CLOUD
PROVISIONING REQUIREMENTS
Landline connectivity is provided with your per-user fee.
In/outbound calling require a T1 with a telephone company contract. Analog land lines will need to be provisioned
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ON-PREMISE
HOSTED CLOUD
LICENSING
Per-user licensing feeLicense fees + software maintenance operational costs for support and upgrades
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ON-PREMISE
HOSTED CLOUD
MAINTENANCE AND UPDATES
Updates are maintained by the cloud provider
Updating features and functionality are maintained internally
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ON-PREMISE
HOSTED CLOUD
TOTAL COST OF OWNERSHIP (TCO)
Fast TCO Savings can be validated
High upfront and continuous maintenance fees prolong TCO
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ON-PREMISE
HOSTED CLOUD
DISASTER RECOVERY (DR)
You will want to ensure redundancy with your hosted provider• Internet connection
reliant • No access to equipment
Redundancy is very expensive and typically afforded by large enterprise. • No access to equipment
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ON-PREMISE
HOSTED CLOUD
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OTHER AREAS THAT DESERVE ADDITIONAL EXAMINATION
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WORK ENVIRONMENT
Taking a look at where your workforce resides will play a key role in making the decision to move to a hosted cloud or on premise solution.
EXAMPLE: For an organization that has multiple small locations and/or remote employees a flexible and low maintenance cloud solution is advisable.
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COMPANY CULTURE
A dynamic company that is growing at a rapid pace, or has seasonal ups and downs benefit from hosted solutions.
A static company with very little change in headcount or new office locations may benefit more from an on premise solution.
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The life expectancy of technology is rapidly changing…
The benefits of owning communications technologies versus subscribing to a solution are swinging toward subscription cloud-based model.
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A HOSTED UC SOLUTION WILL EMPOWER BUSINESS
WITH STREAMLINED COMMUNICATION & COLLABORATION WHILE SAVING
COST
HOSTED CLOUD
THANK YOU
FOR MORE INFORMATION CONTACTucjourney@calltower.com
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