Omni-Channel Platform - GRG Banking...Omni-Channel Platform Reinvent banking with omni-channel...

As the faster pace of Branch Transformation in recent years , banks have been adopting a variety of self-service

terminals taking place of traditional business channels , meanwhile creating many other new business channels,

to alleviate workload of their staffs in traditional business, shift them into new business expansion and attract

more customers . However , due to the absence of connectivity and consistency among numerous business

channels , banking business efficiency and customer experience are still not maximized . GRG Omni-Channel

platform provides a universal platform to realize the consistency of message or seamless connectivity among

customers’ different business channels, ensure customers receive the same experience and message through

different channels and terminals involved within their interactions with the bank.

Challenges for Multi-channels

Banking Channels Architecture

Different Solution Providers

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Different channel solution providers

Different self-service terminals providers

High Maintenance Cost

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High Software development cost due to multi-brand devices

High cost for new business due to multi-vendor

related to channels

Different Solution Providers

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low customer satisfaction due to long waiting

Inconsistency among channels reduce staff efficiency

Increased development cost as homogeneous

functions are repeatedly developed in different

channels

Lost precious data due to absence of connectiv-

ity among different channels

Low Devices Reusability

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Low human resources reusabil ity

Low self-service channel reusabil ity

Banking Business Channels

BranchCommunity service spot

Serviceterminals

Customer servicerepresentative

Self-serviceterminals

CallCenter

Salesman

Opera-tor

Super-visor

Video-teller

PCLaptop

padPhone

SMSMobile

APPAPPQR

CODE

Operationcenter

Internetbanking

Mobilebanking

Service center Internet

Teller

CMATM

STM Others

VTM QMFM BS

We Move Faster

Omni-Channel PlatformReinvent banking with omni-channel experience

GRGBanking Equipment Co., Ltd. 9,11 Kelin Road, Science City, High-tech Industrial Development Zone, Guangzhou, China 510663Tel: +86-20-62878591E-mail:soft_overseas@grgbanking.comCopyright © 2017 by GRGBanking Equipment Co., Ltd.All r ights reserved.

Specifications are subject to update without prior notice.

P lease consult GRGBanking or i ts r e p r e s e n t a ti v e for the latest information.

www.GRGBanking.com V201705

Omni-Channel PlatformGRG Omi-Channel Solution

Benefits

Targets

Universal Peripheral Channel Technical Platform

•All channels share common interface

•Universal peripheral channel management

•Easy bank internal business expansion

Universal pre-console Channel

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All channel share common transaction interface

Easy bank internal business expansion

Data can be shared by multiple channels

Realize interaction between online and offline channels

Thoroughly release resources in counter channel

· Monitoring· Remote Distribution· EJournal· Cash Manager

· User profiles· Transaction workflow· Customer’s request info

VTMA Teller

Omni-Channel Omni-ChannelVTM

Mobilephone iPad PC

STM Counter

Web Services

FEELView

ServerFEELViewAgent

Aggregation ServerFEEL Switch

eCAT Platform

CEN XFS SP or Device Driver

Operation System(WINXP/WIN7/WIN10)

iBank OCX Middleware

ATM Aggregation Agent

ExtemalServicesCore Banking System

PinPad CashDispenser

VTMAServer

VideoServer

ReceiptPrinter Video iSynergy Etc.

Tranditional branch service mode:Teller service

Intelligent branch service mode:Intelligent plantform + Intelligent sevice terminals

Branchintelligentplantform

Branchintelligent

devices1.Precise client

identification and marketing

2.Collaborative mutil-channels

integration

4. More interaction experience

5. Mobilizedmarketing

3. Easy-realized self-service business