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LGE Internal Use Only. Model : KP500. Revision : V1.0 (22 / Dec / 2008). LG Electronics. Change History. Contact Point : Hyung Kyu Sun (winteri78@lge.com). Touch Lock Up. [ □ SW □ HW ]. Modification Type (Solution). Reassemble the B-to-B connector between Touch Window and Main Board. - PowerPoint PPT Presentation
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Service Information Bulletin
Model : KP500
LG Electronics
Revision : V1.0 (22 / Dec / 2008)
LGE Internal Use Only
2
LGE Internal Use Only
No Date Revision Country Carrier Description Page
1 22 / Dec / 2008 1.0 Global All Touch Lock -up Page.3
2 22 / Dec / 2008 1.0 Global All Crash Sound, Battery short life time Page.4
3 22 / Dec / 2008 1.0 Global All Memory Save error, No Audio, Reset Page.5
4
5
Change History
Contact Point : Hyung Kyu Sun (winteri78@lge.com)
3
LGE Internal Use Only
Touch Lock Up
Model KP500 Date 22 / Dec / 2008Country /Carrier
Global / All Carriers
Failure Info
Failure Symptom by Customer Root Cause Factory Modification Info.
Touch Lock-Up,Touch doesn't work
Human Error-Unconnected B-to-B
connector
Modification must be applied to S/N : from Oct. to Nov. 2008
Change History Repair Guide
Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB
[ □ SW □ HW ]
Check Flow
Modification Type (Solution)Reassemble the B-to-B connector between Touch Window
and Main Board
Location
1) In case you receive defective phone like this symptom,2) First, check the connection of B-to-B connector
3) If it's unconnected, reassemble this connector
Code GuideDefect Code : FLRepair Code : T3
4
LGE Internal Use Only
Touch Lock Up
Model KP500 Date 22 / Dec / 2008Country /Carrier
Global / All Carriers
Failure Info
Failure Symptom by Customer Root Cause Factory Modification Info.
Crash Sound during call,Battery Short Life time
Bent Finger of Shield CAN
Modification must be applied to S/N : from Oct. to Nov. 2008
Change History Repair Guide
Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB
[ □ SW □ HW ]
Check Flow
Modification Type (Solution)Remove the bent fingers of shield CAN
Location
1) In case you receive defective phone like this symptom,2) First, check the status of shield CAN
3) If it's unmoral such as bent, remove the below fingers
Code GuideDefect Code : A5Repair Code : T3
5
LGE Internal Use Only
SW Problem
Model KP500 Date 22 / Dec / 2008Country /Carrier
Global / All Carriers
Failure Info
Failure Symptom by Customer Root Cause Factory Modification Info.
Memory Save error /
No Audio(MP3, Ring-tone) /
When select "Widget Calendar", Phone auto-reset
SW Error
Modification must be applied to S/N : from Oct. to Nov. 2008
Change History Repair Guide
Notice) If you don't repair with this guide, you should check & test the other point is NOT mentioned on this SIB
[ □ SW □ HW ]
Check Flow
Modification Type (Solution)
Improving SW
1) In case you receive defective phone like this symptom,2) You should download the latest version.3) After downloading, try to test again.
Code GuideDefect Code : A2, P3, FJRepair Code : S4
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