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MOBILITY TAKES OFFStreamlining Passenger Service

THINK MOBILE

$100K

24,000

3,500 850 96.5%

$16K $14

THE CUSTOMER

THE CHALLENGE

THE SOLUTION

58 Countries Served691Total Operating Fleet352 Destinations 4,767 Daily Departures85K Employees138M Passengers

A major airline with the most far-reaching flight network and topnotch international gateways.

The airline wanted iPhones in the hands of every �ight attendant. Replacing all hard-copy documentation gave �ight attendants a more streamlined way to serve passenger needs.

RESULTS

Average Monthly

Savings Per Device

Initial Cost-Savings

Per Month

Cost-Savings Within First 6 Months

Tier 1-3 help desk support:Realized Cost Savings:

Global

Each iPhone was assembled, kitted, and packaged, requiring a total of 28 minutes per kit from start to finish. This equates to:

iphone 6 plus

Monthly Help Desk

Calls

Monthly Portal

Activities

First CallResolution

Deliver

ShippedTo

Device Touches

Minutes or

Hours or

Days

576,000672,000

46611,200