To read more mobile success stories, go to MOBIWM.com. MOBILITY TAKES OFF Streamlining Passenger Service THINK MOBILE $100K 24,000 3,500 850 96.5% $16K $14 THE CUSTOMER THE CHALLENGE THE SOLUTION 58 Countries Served 691Total Operating Fleet 352 Destinations 4,767 Daily Departures 85K Employees 138M Passengers A major airline with the most far-reaching flight network and topnotch international gateways. The airline wanted iPhones in the hands of every flight attendant. Replacing all hard-copy documentation gave flight attendants a more streamlined way to serve passenger needs. RESULTS Average Monthly Savings Per Device Initial Cost-Savings Per Month Cost-Savings Within First 6 Months Tier 1-3 help desk support: Realized Cost Savings: Global Each iPhone was assembled, kitted, and packaged, requiring a total of 28 minutes per kit from start to finish. This equates to: iphone 6 plus Monthly Help Desk Calls Monthly Portal Activities First Call Resolution Deliver Shipped To Device Touches Minutes or Hours or Days 576,000 672,000 466 11,200

Mobility Takes Off - CIO Summits by CDM Media · MOBILITY TAKES OFF Streamlining Passenger Service THINK MOBILE $100K 24,000 3,500 850 96.5% $16K $14 THE CUSTOMER THE CHALLENGE THE

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To read more mobile success stories, go to MOBIWM.com.

MOBILITY TAKES OFFStreamlining Passenger Service

THINK MOBILE

$100K

24,000

3,500 850 96.5%

$16K $14

THE CUSTOMER

THE CHALLENGE

THE SOLUTION

58 Countries Served691Total Operating Fleet352 Destinations 4,767 Daily Departures85K Employees138M Passengers

A major airline with the most far-reaching flight network and topnotch international gateways.

The airline wanted iPhones in the hands of every �ight attendant. Replacing all hard-copy documentation gave �ight attendants a more streamlined way to serve passenger needs.

RESULTS

Average Monthly

Savings Per Device

Initial Cost-Savings

Per Month

Cost-Savings Within First 6 Months

Tier 1-3 help desk support:Realized Cost Savings:

Global

Each iPhone was assembled, kitted, and packaged, requiring a total of 28 minutes per kit from start to finish. This equates to:

iphone 6 plus

Monthly Help Desk

Calls