Mhl Toolkit Emotional Touchpoints

‘ T O U C H P O I N T ’

C A R D

Touchpoint/For Everyone

My identity

Touchpoint/For Everyone

My expectations

Touchpoint/For Everyone

Connecting with the community

Touchpoint/For Everyone

Involvement in decisions

Touchpoint/For Everyone

Talking with staff

Touchpoint/For Everyone

The environment

Touchpoint/For Everyone

Mealtimes

Touchpoint/For Everyone

The routine of the place

Touchpoint/For Everyone

Talking with relatives

Touchpoint/For Everyone

Being involved

Touchpoint/For Everyone

Speaking up

Touchpoint/For Everyone

Meetings in the care home

Touchpoint/For Everyone

Looking after each other

Touchpoint/For Everyone

Promoting health

Touchpoint/For Everyone

Coming into the care home

Touchpoint/For Everyone

My learning

Touchpoint/For Everyone

Getting/ Giving feedback

Touchpoint/For Everyone

End of life care

Touchpoint/For Everyone

Taking risks

Touchpoint/For Everyone

Caring for residents

Touchpoint/For Everyone

Activities

Touchpoint/For Everyone

Being part of the care home community

Touchpoint/For Everyone

Managing change

‘ T O U C H P O I N T ’

C A R D

Touchpoint/Relatives and Residents

Being kept in the loop

Touchpoint/Relatives and Residents

Being with other residents

Touchpoint/Relatives and Residents

Visiting or being visited

Touchpoint/Relatives and Residents

Getting information/knowing what is going on

Touchpoint/Relatives and Residents

Medicine time

Touchpoint/Relatives and Residents

Being here at night

Touchpoint/Relatives and Residents

Care for your relative

Touchpoint/Relatives and Residents

My room/space

Touchpoint/Relatives and Residents

Going to hospital

‘ T O U C H P O I N T ’

C A R D

Touchpoint/Staff and Students

Working as a member of the team

Touchpoint/Staff and Students

Working with the team

Touchpoint/Staff and Students

Achieving outcomes

Touchpoint/Staff and Students

Working with the inspectorate

Touchpoint/Staff and Students

Working with my mentor

Touchpoint/Staff and Students

Giving information to residents

Touchpoint/Staff and Students

Working with external professionals

Touchpoint/Staff and Students

Breaktime

‘ T O U C H P O I N T ’

C A R D

Touchpoint/Write your own

Touchpoint/Write your own

Touchpoint/Write your own

Touchpoint/Write your own