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AllElectronicTolling(AET)StrategicDevelopmentPlan
NEWSMEDIAVERSIONContact: MaryCurrie,PublicAffairs,4153172222
10AMJanuary13,2011FinanceCommitteeMeetstoDiscussandPossiblyTakeAction
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Types of Payment at Toll Plaza with AET
AET=CASHLESStolling
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Types of Payment at Toll Plaza with Existing System
oror
BenefitsofAET
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LowervehicleemissionsduetoreducedquickstartsandbackupsattheTollPlazaEnvironment
CASHLESS NEW&MOREPAYMENTOPTIONS
PaymentOptions
CustomerstonothavetostopatTollPlaza Fewertolllanes/speedchanges NoTollCollectorsinlivetrafficlanes
Safety
ReducedwaittimeforSouthboundWeekendbackupsattheTollPlaza
ReducedoperatingcostEfficiency
AETisbecomingTollIndustryStandard;ExamplesofAgenciesGGBHTDcontacted
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North Texas Tollway Authority, President George Bush Turnpike; converted to AET 7/1/09
Denver, Colorado: E-470; converted to AET 7/4/09
Florida: Tampa-Hillsborough Expressway Authority, Selmon Expressway; converted to AET 9/17/10
Sydney Harbor Bridge; converted to AET 1/11/09
4
Louisiana Dept of Transportation and Development, LA 1 (Leeville Bridge); converted to AET on 7/7/09
LessonsLearnedbyotherAgenciesusingAET
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AdvancePreparationisKey
Prepare customersthroughcomprehensive&sustainedcustomeroutreach
Prepare hardwareandsoftwareforincreaseinimagetransactions
Prepare theservicecenterforincreasedactivity
Prepare forconfusionatthelanes
SatisfactionAllinterviewedagencieswouldagainchoosetoconverttoAET
5
AETontheGGB:GuidingPrinciples
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MaintainExistingTollRates:$5FasTrak &$6nonFasTrak
EncourageMOREfrequentcustomerstoopenFasTrak accounts
ProvideCashCustomers(includinginfrequentusersandrentalcars)withNewTollPaymentOptions
LeverageExistingHardware&Software
AETTrafficModelingShowsAETWorksinAllTimePeriodsattheGGB
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ToMarin
ToSF
MerchantRd.
AET benefits traffic flow during peak, off-peak, and weekend traffic conditions.
NEW&MORETOLLPAYMENTOPTIONSforCashCustomerswithAET
2010Split
CashinLane FasTrak
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Projected2020
LicensePlateOptions FasTrak
WithAETthereareMOREandNEWPaymentOptions
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PAYMENTOPTIONSWITHAETCONVERSION
FasTrak(prepaid)
LicensePlateRegistered
LicensePlateInvoice
Credit/Debit Credit/Debit Credit/Debit
Check/Money Order Check/MoneyOrder
Cash Cash
NewandMorePAYMENTOPTIONSforCashCustomerswithAET
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33% of Traffic Pay with Cash Today
10
Customers as a % of Total TrafficToday Predicted Payment with AET
CashToll Payment
FasTrakAccount with pre-paid toll balance
License Plate is registered and tied to CreditCard; no pre-
paid toll balance
License Plate is not registered
and is read at the toll plaza and an
Invoice generated
Infrequent 18% 1% 3% 14%
Frequent 10% 2% 7% 1%
RentalCars 5% 4% 1% 0%
Subtotal 7% 11% 15%
TOTAL 33% 33%
AETattheGGB=ReducedOperatingCost
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AETImplementation=ChangingRolesforStaff
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New Toll Payment Program Management and Public Education
Toll CollectorsVault staff
Toll Collection Administration
Eliminated Duties Potential New Duties
Toll System Monitoring
License Plate Toll Collection and Revenue Oversight Analysis
Reassigned Duties
12
CosttoImplementAET=$3.2million
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Months 1 8Jan 2011 Aug 2011
Months 9 13Sep 2011 Jan 2012
Months 14 20Feb 2012 Aug 2012
Months 21 23Sep 2012 Nov 2012
Phase I: DesignGroundwork and Mobilization
Phase II: BuildRefinement, Development, Testing
Phase III: Soft LaunchFeb 2012 New Payment Options Introduced to the Public
Phase IV: Implement & MonitorSep 2012 Full Conversion to AET (Cash No Longer Accepted)Accuracy Verification and Contingency Resolution
Timeline Description
Total Capital Project: $3.2 million to implement AET
Conclusions
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AETworks AETtollagenciesareachievingtheirgoalsandwouldselectAETagain BenefitsatGGB=costsavingsandmorecustomerpaymentoptions ConversiontoAETwilltakeabout2years
AETStaffImpacts=ProposedStaffingChanges
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Job DescriptionPositions ToBeEliminated
Full Time Part Time
TollCollector 28* 4
Vault 2
30 4
*PriortoconversiontoAET,thenumberoftollcollectorwillbereducedbyattrition.
If AET conversion is approved by the Board, 34 jobs will be eliminated.
No staff impacts will occur until after the Board authorizes changes to the Table of Organization.
AETStaffImpactsEmployeesAffectedbyReductioninForce
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GeneralStepsinRIFProcess1. BoardtakesanactiontoamendtheTableofOrganizationresulting
ineliminationofpositions.
2. AffectedrepresentedemployeesarecoveredbytheirMOUs.
3. InitiatemeetandconferprocesswithUnionofficials.
4. Finalizeanactionplanforinternalplacementassistance,orseparationfromDistrictemployment.
III AETStaffImpacts:TollCollectorsMemorandumofUnderstanding
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District will follow policies and procedures related to a RIF as approved by the Board and detailed in MOUs and the Human
Resources Guide.
TollCollectorsLayoffProvisionsPerCurrentMOUTwoweeksnoticeortwoweekspayinlieuofnotice.
TheDistrict,incasesofreductionofforces,shallofferpermanentemployeeswhohavecompletedtheirprobationaryperiodthe
opportunitytobeutilizedinotherareasofemploymentwithintheDistrictwithnolossofpay.
AETStaffImpact:Examples ofEnhancedPreparationandSupportforRIFAffectedEmployees
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Districtpositionspostedinternallyfor5days,priortoexternalposting
Simplifiedrecruitmentprocessforqualifiedinternalapplicants
Individualcareergoalsassessment
Individualtrainingneedsidentified
Interviewtrainingprovided
Departmentalinterview(simplifiedprocess)
Priorityplacement
Priorityforprovisionalandlongtermtemporaryopportunities Prorated,3to15weeksofSeverancePay
$2,000$4,000ofTuition/OutplacementServices
EAP,EDD,jobsourcing,careerguidanceandotherinternalservices
AETNextSteps
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NextSteps Commit$3.2millioninthecapitalbudgetAETconversion Meetandconferwithunionswhorepresentaffectedemployees UpcomingAETimplementationpolicyandcontractdecisions:
o Projectadviserandtechnicalsupportservicecontract(s)o Businessruleapprovalo Systemenhancementvendorcontract(s)o Vendorandconsultantcontract(s)
Anticipatedeliminationofcashtollcollection:September2012
All Electronic Tolling (AET) Strategic Development Plan NEWS MEDIA VERSIONContact: Mary Currie, Public Affairs, 415-317-2222AET = CASHLESS tollingBenefits of AETAET is becoming Toll Industry Standard; Examples of Agencies GGBHTD contactedLessons Learned by other Agencies using AETAET on the GGB: Guiding PrinciplesAET Traffic Modeling Shows AET Works in AllTime Periods at the GGBNEW & MORE TOLL PAYMENT OPTIONS for Cash Customers with AETWith AET there are MORE and NEW Payment Options New and More PAYMENT OPTIONS for Cash Customers with AETAET at the GGB = Reduced Operating CostAET Implementation = Changing Roles for Staff Cost to Implement AET = $3.2 million ConclusionsAET Staff Impacts = Proposed Staffing ChangesAET Staff ImpactsEmployees Affected by Reduction-in-ForceIII AET Staff Impacts: Toll Collectors Memorandum of UnderstandingAET Staff Impact: Examples of Enhanced Preparation and Support for RIF Affected EmployeesAET Next Steps
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