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AllElectronicTolling(AET)StrategicDevelopmentPlan

NEWSMEDIAVERSIONContact: MaryCurrie,PublicAffairs,4153172222

10AMJanuary13,2011FinanceCommitteeMeetstoDiscussandPossiblyTakeAction

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Types of Payment at Toll Plaza with AET

AET=CASHLESStolling


Types of Payment at Toll Plaza with Existing System

oror

BenefitsofAET


LowervehicleemissionsduetoreducedquickstartsandbackupsattheTollPlazaEnvironment

CASHLESS NEW&MOREPAYMENTOPTIONS

PaymentOptions

CustomerstonothavetostopatTollPlaza Fewertolllanes/speedchanges NoTollCollectorsinlivetrafficlanes

Safety

ReducedwaittimeforSouthboundWeekendbackupsattheTollPlaza

ReducedoperatingcostEfficiency

AETisbecomingTollIndustryStandard;ExamplesofAgenciesGGBHTDcontacted

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North Texas Tollway Authority, President George Bush Turnpike; converted to AET 7/1/09

Denver, Colorado: E-470; converted to AET 7/4/09

Florida: Tampa-Hillsborough Expressway Authority, Selmon Expressway; converted to AET 9/17/10

Sydney Harbor Bridge; converted to AET 1/11/09

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Louisiana Dept of Transportation and Development, LA 1 (Leeville Bridge); converted to AET on 7/7/09

LessonsLearnedbyotherAgenciesusingAET


AdvancePreparationisKey

Prepare customersthroughcomprehensive&sustainedcustomeroutreach

Prepare hardwareandsoftwareforincreaseinimagetransactions

Prepare theservicecenterforincreasedactivity

Prepare forconfusionatthelanes

SatisfactionAllinterviewedagencieswouldagainchoosetoconverttoAET

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AETontheGGB:GuidingPrinciples


MaintainExistingTollRates:$5FasTrak &$6nonFasTrak

EncourageMOREfrequentcustomerstoopenFasTrak accounts

ProvideCashCustomers(includinginfrequentusersandrentalcars)withNewTollPaymentOptions

LeverageExistingHardware&Software

AETTrafficModelingShowsAETWorksinAllTimePeriodsattheGGB


ToMarin

ToSF

MerchantRd.

AET benefits traffic flow during peak, off-peak, and weekend traffic conditions.

NEW&MORETOLLPAYMENTOPTIONSforCashCustomerswithAET

2010Split

CashinLane FasTrak


Projected2020

LicensePlateOptions FasTrak

WithAETthereareMOREandNEWPaymentOptions


PAYMENTOPTIONSWITHAETCONVERSION

FasTrak(prepaid)

LicensePlateRegistered

LicensePlateInvoice

Credit/Debit Credit/Debit Credit/Debit

Check/Money Order Check/MoneyOrder

Cash Cash

NewandMorePAYMENTOPTIONSforCashCustomerswithAET


33% of Traffic Pay with Cash Today

10

Customers as a % of Total TrafficToday Predicted Payment with AET

CashToll Payment

FasTrakAccount with pre-paid toll balance

License Plate is registered and tied to CreditCard; no pre-

paid toll balance

License Plate is not registered

and is read at the toll plaza and an

Invoice generated

Infrequent 18% 1% 3% 14%

Frequent 10% 2% 7% 1%

RentalCars 5% 4% 1% 0%

Subtotal 7% 11% 15%

TOTAL 33% 33%

AETattheGGB=ReducedOperatingCost


AETImplementation=ChangingRolesforStaff


New Toll Payment Program Management and Public Education

Toll CollectorsVault staff

Toll Collection Administration

Eliminated Duties Potential New Duties

Toll System Monitoring

License Plate Toll Collection and Revenue Oversight Analysis

Reassigned Duties

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CosttoImplementAET=$3.2million


Months 1 8Jan 2011 Aug 2011

Months 9 13Sep 2011 Jan 2012

Months 14 20Feb 2012 Aug 2012

Months 21 23Sep 2012 Nov 2012

Phase I: DesignGroundwork and Mobilization

Phase II: BuildRefinement, Development, Testing

Phase III: Soft LaunchFeb 2012 New Payment Options Introduced to the Public

Phase IV: Implement & MonitorSep 2012 Full Conversion to AET (Cash No Longer Accepted)Accuracy Verification and Contingency Resolution

Timeline Description

Total Capital Project: $3.2 million to implement AET

Conclusions


AETworks AETtollagenciesareachievingtheirgoalsandwouldselectAETagain BenefitsatGGB=costsavingsandmorecustomerpaymentoptions ConversiontoAETwilltakeabout2years

AETStaffImpacts=ProposedStaffingChanges


Job DescriptionPositions ToBeEliminated

Full Time Part Time

TollCollector 28* 4

Vault 2

30 4

*PriortoconversiontoAET,thenumberoftollcollectorwillbereducedbyattrition.

If AET conversion is approved by the Board, 34 jobs will be eliminated.

No staff impacts will occur until after the Board authorizes changes to the Table of Organization.

AETStaffImpactsEmployeesAffectedbyReductioninForce


GeneralStepsinRIFProcess1. BoardtakesanactiontoamendtheTableofOrganizationresulting

ineliminationofpositions.

2. AffectedrepresentedemployeesarecoveredbytheirMOUs.

3. InitiatemeetandconferprocesswithUnionofficials.

4. Finalizeanactionplanforinternalplacementassistance,orseparationfromDistrictemployment.

III AETStaffImpacts:TollCollectorsMemorandumofUnderstanding


District will follow policies and procedures related to a RIF as approved by the Board and detailed in MOUs and the Human

Resources Guide.

TollCollectorsLayoffProvisionsPerCurrentMOUTwoweeksnoticeortwoweekspayinlieuofnotice.

TheDistrict,incasesofreductionofforces,shallofferpermanentemployeeswhohavecompletedtheirprobationaryperiodthe

opportunitytobeutilizedinotherareasofemploymentwithintheDistrictwithnolossofpay.

AETStaffImpact:Examples ofEnhancedPreparationandSupportforRIFAffectedEmployees


Districtpositionspostedinternallyfor5days,priortoexternalposting

Simplifiedrecruitmentprocessforqualifiedinternalapplicants

Individualcareergoalsassessment

Individualtrainingneedsidentified

Interviewtrainingprovided

Departmentalinterview(simplifiedprocess)

Priorityplacement

Priorityforprovisionalandlongtermtemporaryopportunities Prorated,3to15weeksofSeverancePay

$2,000$4,000ofTuition/OutplacementServices

EAP,EDD,jobsourcing,careerguidanceandotherinternalservices

AETNextSteps


NextSteps Commit$3.2millioninthecapitalbudgetAETconversion Meetandconferwithunionswhorepresentaffectedemployees UpcomingAETimplementationpolicyandcontractdecisions:

o Projectadviserandtechnicalsupportservicecontract(s)o Businessruleapprovalo Systemenhancementvendorcontract(s)o Vendorandconsultantcontract(s)

Anticipatedeliminationofcashtollcollection:September2012

All Electronic Tolling (AET) Strategic Development Plan NEWS MEDIA VERSIONContact: Mary Currie, Public Affairs, 415-317-2222AET = CASHLESS tollingBenefits of AETAET is becoming Toll Industry Standard; Examples of Agencies GGBHTD contactedLessons Learned by other Agencies using AETAET on the GGB: Guiding PrinciplesAET Traffic Modeling Shows AET Works in AllTime Periods at the GGBNEW & MORE TOLL PAYMENT OPTIONS for Cash Customers with AETWith AET there are MORE and NEW Payment Options New and More PAYMENT OPTIONS for Cash Customers with AETAET at the GGB = Reduced Operating CostAET Implementation = Changing Roles for Staff Cost to Implement AET = $3.2 million ConclusionsAET Staff Impacts = Proposed Staffing ChangesAET Staff ImpactsEmployees Affected by Reduction-in-ForceIII AET Staff Impacts: Toll Collectors Memorandum of UnderstandingAET Staff Impact: Examples of Enhanced Preparation and Support for RIF Affected EmployeesAET Next Steps

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