Marriott Courtyard, Andheri East, Mumbai Real Life

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S K Palekar Chairperson – Executive Education : S P Jain Institute of Management & Research, Mumbai

Ex-Senior Vice President – Eureka Forbes Limited

Real Life Examples Of What works in strategy & what does not

Marriott Courtyard, Andheri East, Mumbai

skpalekar@hotmail.com

skpalekar@hotmail.com

Results

4 Ps

StrategyExecution

skpalekar@hotmail.com

Strategy

Capabilities

SystemsPeople

Structure

Culture

Values

Structured Plans

Organization Processes

? ?

?skpalekar@hotmail.com

Strategy Makes it Possible.People Make it Happen.

skpalekar@hotmail.com

skpalekar@hotmail.com

Introduction to Eureka ForbesAsia’s largest direct sales company.

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Eureka Forbes : The Opportunity

Give the Customer a customized personal experience at her home.

Which a dealer cannot.

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Concept ProductsEach step of “sales funnel” Performed by the frontline Prospecting Education and Demo Overcoming objections and selling Delivery and Collection Customer Training

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A I D A ( Same Day )

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Marketing Scoreboard

Market shares > 70% in sunrise markets

AquaGuard is now generic

All 3 brands are SUPERBRANDS

Fought Hoover, Philips, BPL, LG and wonskpalekar@hotmail.com

“Best Employer” Branding

4th “Best Employer“ AwardHewitt India Survey : 2006

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A Case at Harvard

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Best in Asia : Knowledge Management

MAKE AWARDFOR ASIA

Most Admired Knowledge Enterprise

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Spending on People : Media = 5 : 1

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skpalekar@hotmail.com

Treat ThemAs Customers.

And Not Employees !

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“Service Profit Chain”

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Eureka Forbes : The Competence

People Driven Organization

Ability to recruit , induct, direct& motivate a large sales force.

To manage high level of attrition. To keep breakeven point low.

skpalekar@hotmail.com

Earning

Fun

Learning PrideEuroChamp

ProcessesPromotions

PlatformsBonuses

MeetingsKRAs

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skpalekar@hotmail.com

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skpalekar@hotmail.com

Steps To Success Plan

Incentive Plan

Special IncentivesWork Abroad

In House Boutique

Company Bike

Basic Salary

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skpalekar@hotmail.com

Opportunities for learning

Tie-up with NMIMS“Eureka Forbes Academy of Learning” Self Learning Programs

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Pride

Company Vision and Dreams

Code Of Conduct

Managers’ Pledge

Business Practices

Communication through multiple media

Awards designed to reinforce right behavior

Pride

Multiple levels of Achievers’ Clubs

12 Month : SUPERCHAMP9 Month : CLUB 100 : DUBAI6 Month : SILVER CIRCLE4 Month : EURO WORLD CUP

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Dubai Club 100

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To provide some fun

Cricket and football cupsArea levelRegion levelNational level

Every month’s last Friday partyCompany time, company expense

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Training Linked to Profits

50 “canned” modules for training.14 dedicated facilities.1 executive dedicated to at each area office.

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From “No One” to “No: One” The story of many a EuroChamp

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Thank You

Call or write to me skpalekar@hotmail.com

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