Managing CSR implementation Henning Høy Nygaard, SUSBIZ Kenya Danish Federation of SME’s

20/04/23 1

Managing CSR implementation

Henning Høy Nygaard,

SUSBIZ Kenya

Danish Federation of SME’s

20/04/23 2

Agenda

• Ensuring a continuous process – introducing the ’Plan-Do-Check-Act’ Cycle

• Working with action plans as a continuous process

• Communicating about action plan achievements

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The ’Plan-Do-Check-Act’ Cycle

(www.dartmouth.edu)

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The ’Plan-Do-Check-Act’ Cycle – cont.

The model provides a framework for the improvement of a process or system

It can be used to guide the entire improvement project, or to develop specific projects once target improvement areas have been identified

The PDCA cycle is a dynamic model

The completion of one turn of the cycle flows into the beginning of the next

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The ’Plan-Do-Check-Act’ Cycle – cont. Plan: You analyse what you intend to improve, looking for areas

that hold opportunities for change

Do: You implement the change you decided on in the plan phase

Check: After you have implemented the change, you check whether you have achieved the desired results, and assess what was learned and what went wrong

Act: After planning, implementing and monitoring a change, you must decide whether to continue that particular change. If it consumed too much time, led to no improvement etc., you may abort the change and plan a new one. However, if the change has led to a desirable improvement or outcome, you may consider expanding the trial to a different area. This sends you back into the plan phase of the cycle

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The PDCA Cycle and action plans

• Needs assessment• Needs assessment report• Action plan (implementation

process outline, indicators, responsible person(s), deadline)

• Implementation of activities, training and assistance

• Measurement of results against indicators in action plan

• Corrective actions• Expansion of action plan

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‘Plan’ phase

• Needs assessment• Needs assessment report• Action plan (implementation

process outline, indicators, responsible person(s), deadline)

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Needs assessment report

Issue Findings

Emergency management Emergency management system is not in place in the production area. There is a risk of fire for which the company has already been advised to introduce safety mechanism.

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Labour Standards (wages, working time, social security, worker involvement, communication and training)

Management and Production Planning (supply chain management, lean management)

Health and Safety (ergonomics, ventilation/ heat, dust, emergency preparedness, handling of chemicals)

External Environment (energy savings, pollution prevention, waste water, solid waste)

Action plan - Content

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Issue Present Status Action Plan and Activities Expected outcome Indicators1. Installed sufficient number of fire extinguisher

1. create a good and efficient emergency management group within the workforce

1. Display of emergency exit plan on critical location

2. Develop an emergency exit plan with the location of fire extinguisher

2. Integrate the safety aspects into core management system

2. Record and identification of trained staff

3. Conduct training on operational aspects of the fire extinguishers

3. Collaboration with external agencies to mitigate emergency risk

3. Documentation of periodic training and drill

4. Conduct periodic mock drill in supervision of trained professional

4. Number of fire extinguisher

5. Installed First-aid boxes and conduct training for selected workers

5. Marking and labeling of areas in the premises

6. Display of safety instruction and posters in the premises

Emergency Management

Emergency plan is not completely operationalised.

Action plan

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Action Plan and Activities Implementation Process Outline Responsibility* Overall Deadline

1.1. The company will hire external agency to install sufficient number of fire extinguisher in the premises.

company management

1.2. The company also will make periodic maintenance agreement with the agency to keep the equipment in working condition

company management

2.1. Each floor of the production facility will have distinctive emergency exit plan displayed in key locations.

Company management and SUSBIZ India

2.2. The emergency exits will be marked clearly and emergency illumination system will be installed at the exit points.

Company management and SUSBIZ India

2.3.Informal training will be conducted to educate the workers more on the emergency exit procedures.

company management

2.4. When a new person joins, the company will make sure to impart emergency preparedness training to the person and keep the records.

company management

3.1. The management will make sure to conduct periodic training to the workers on fire extinguisher operations by competent external agency.

company management

3.2.The company management will form a safety committee involving the workers and give the responsibility of daily maintenance of the fire fighting equipment in the premises.

company management

3.3. The committee will learn the techniques for inspection of the equipment in a periodic basis.

company management

3.4.The equipment will contain an inspection chart which will be signed by the designated person after inspection.

company management

3. 5. The ultimate responsibility of the emergency preparedness plan will be with the management.

company management

3. 6. The company will ensure periodic training no latter than every six months

company management

3. Conduct training on operational aspects of the fire extinguishers

Will conduct periodically

1. Install sufficient number of fire extinguisher

October (2007)

2. Develop an emergency exit plan with the location of fire extinguisher

December (2007)

Action plan – cont.

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‘Do’ phase

• Implementation of activities• Training and assistance

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Action Plan and Activities Implementation Process Outline Responsibility* Overall Deadline

1.1. The company will hire external agency to install sufficient number of fire extinguisher in the premises.

company management

1.2. The company also will make periodic maintenance agreement with the agency to keep the equipment in working condition

company management

2.1. Each floor of the production facility will have distinctive emergency exit plan displayed in key locations.

Company management and SUSBIZ India

2.2. The emergency exits will be marked clearly and emergency illumination system will be installed at the exit points.

Company management and SUSBIZ India

2.3.Informal training will be conducted to educate the workers more on the emergency exit procedures.

company management

2.4. When a new person joins, the company will make sure to impart emergency preparedness training to the person and keep the records.

company management

3.1. The management will make sure to conduct periodic training to the workers on fire extinguisher operations by competent external agency.

company management

3.2.The company management will form a safety committee involving the workers and give the responsibility of daily maintenance of the fire fighting equipment in the premises.

company management

3.3. The committee will learn the techniques for inspection of the equipment in a periodic basis.

company management

3.4.The equipment will contain an inspection chart which will be signed by the designated person after inspection.

company management

3. 5. The ultimate responsibility of the emergency preparedness plan will be with the management.

company management

3. 6. The company will ensure periodic training no latter than every six months

company management

3. Conduct training on operational aspects of the fire extinguishers

Will conduct periodically

1. Install sufficient number of fire extinguisher

October (2007)

2. Develop an emergency exit plan with the location of fire extinguisher

December (2007)

Implementation of activities

Implementation of activities

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‘Check’ phase

• Measurement of results against indicators in action plan

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Issue Present Status Action Plan and Activities Expected outcome Indicators1. Installed sufficient number of fire extinguisher

1. create a good and efficient emergency management group within the workforce

1. Display of emergency exit plan on critical location

2. Develop an emergency exit plan with the location of fire extinguisher

2. Integrate the safety aspects into core management system

2. Record and identification of trained staff

3. Conduct training on operational aspects of the fire extinguishers

3. Collaboration with external agencies to mitigate emergency risk

3. Documentation of periodic training and drill

4. Conduct periodic mock drill in supervision of trained professional

4. Number of fire extinguisher

5. Installed First-aid boxes and conduct training for selected workers

5. Marking and labeling of areas in the premises

6. Display of safety instruction and posters in the premises

Emergency Management

Emergency plan is not completely operationalised.

Measurement of results against indicators in action plan

Measurement of results

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‘Act’ phase• Corrective actions• Expansion of action plan

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Action Plan and Activities Implementation Process Outline Responsibility* Overall Deadline

1.1. The company will hire external agency to install sufficient number of fire extinguisher in the premises.

company management

1.2. The company also will make periodic maintenance agreement with the agency to keep the equipment in working condition

company management

2.1. Each floor of the production facility will have distinctive emergency exit plan displayed in key locations.

Company management and SUSBIZ India

2.2. The emergency exits will be marked clearly and emergency illumination system will be installed at the exit points.

Company management and SUSBIZ India

2.3.Informal training will be conducted to educate the workers more on the emergency exit procedures.

company management

2.4. When a new person joins, the company will make sure to impart emergency preparedness training to the person and keep the records.

company management

3.1. The management will make sure to conduct periodic training to the workers on fire extinguisher operations by competent external agency.

company management

3.2.The company management will form a safety committee involving the workers and give the responsibility of daily maintenance of the fire fighting equipment in the premises.

company management

3.3. The committee will learn the techniques for inspection of the equipment in a periodic basis.

company management

3.4.The equipment will contain an inspection chart which will be signed by the designated person after inspection.

company management

3. 5. The ultimate responsibility of the emergency preparedness plan will be with the management.

company management

3. 6. The company will ensure periodic training no latter than every six months

company management

3. Conduct training on operational aspects of the fire extinguishers

Will conduct periodically

1. Install sufficient number of fire extinguisher

October (2007)

2. Develop an emergency exit plan with the location of fire extinguisher

December (2007)

Modified activities

Expansion of action plan

Corrective actions

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Action Plan follow-up visit

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CSR communication

Communication