Lodgistix Lesson 1

JON SUTZ PORTFOLIO

PROJECT TITLE: "TRAINING SUPPORT PACKAGE"

CLIENT: LODGISTIX-HMS

DESCRIPTION: A 10-lesson interactive training program on CD-ROM (Note: script-storyboards for Lessons 1 and 3 are included here)

PURPOSE: Lodgistix-HMS is a developer of advanced "property manage-ment" software systems for major hotel chains. After developing their premier product, the Lanmark system, Lodgistix wished to design and produce a comprehensive CD-ROM based training program, that would be installed at each customer's property. The ultimate purpose of this program was to dramatically reduce – or eliminate altogether – the need for students to study from the thick 3-ring binders that such training programs normally require. Rather, students would have an engaging, interesting multi-media system, available 24 hours a day. Program was intended to take trainees with no knowledge of computers to a basic level of proficiency in minimum possible amount of time and effort.

FEATURES: Complete adaptation of all user documentation into one, compre-hensive presentation Introduction to modern computer systems, keyboards Audio-simulated guest interaction scenarios, requiring extensive task execution; narrative stresses quality customer service approaches Innovative quiz-show oriented testing modules, with proprietary animated 3D host, "Cool Ray Tube"

RESULTS: Reduced training time for newly-hired front desk/reservations personnel to gain minimum proficiency on system, from two weeks to three days Increased sales, by positioning Lodgistix-HMS as the first devel-oper to include an interactive multimedia training program with each system installation Lowered per-employee training cost "The power of this program far surpasses any training product I have ever seen." - John Picardi, Chief Operating Officer

JON SUTZ FUNCTIONS: Production planning, direction & management Client liaison Script writing & editing Storyboard & key character ("Cool Ray Tube") design Direction of photography, audio recording, and authoring

PRODUCED BY: Rainbow Technology Group