View
606
Download
0
Category
Preview:
DESCRIPTION
An easy-read booklet explaining how to complain to Keyring.
Citation preview
Unhappy with
something
at KeyRing...
let us know
K e y R i n g C O M P L A i n T S P R O C e D U R e
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Unhappy about something KeyRing has done?
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
Something wrong? KeyRing wants to know.
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Talk to your Community Living Volunteer or Supported Living Manager or...
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
Talk to a friend or…
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Phone your nearest KeyRing office or…
The phone number of my nearest office is:
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
Send KeyRing the complaint postcard or…
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Talk to a social worker or…
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
you can use our web site to complain.
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
The Member Complaints Officer can help too.
Unhappy withsomething
at KeyRing...
let us know
KeyRing COMPLAinTS PROCeDURe
Un
ha
ppy
wit
h s
om
eth
ing
at
key
rin
g,
let
Us
kn
ow
Call the national Office on 0207 324 0750 to contact the Complaints Officer.
Un
ha
ppy w
ith so
meth
ing
at k
eyr
ing
, let Us k
no
w
Thank you for telling us your complaint.
We wantyou to be happy withKeyRing.
KeyRing national Office, 27 Corsham Street, London, n1 6DR
Tel 0207 324 0750 Fax 0207 324 0760 Email enquiries@keyring.org Web www.keyring.orgKeyRing iS A RegiSTeReD ChARiTy nO.1054234. COMPAny LiMiTeD by gUARAnTee nO.3176431. RegiSTeReD in engLAnD AnD WALeS
Remember, if you make a complaint we take it seriously.
We will look into it within 5 working days.
We will tell you what we will do about it.
We will do what we can to make it better.
if you complain about a KeyRing worker,
someone different will talk to you.
Dear KeyRing,
i am not happy about something KeyRing has done.
Please get in touch with me within 5 working days from when
you get this card.
My name is ........................................................................
My phone number is .........................................................
(name of your KeyRing network)
KeyRing national Office
27 Corsham Street
London
n1 6DR
Recommended