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How technology can be used to improve student feedback
at London Met Libraries
Jay Bharj Reader Services Manager
Interview28th January 2014
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Presentation summary
• What we currently do at London Met libraries
• What we can do to improve student feedback?
• How we are going to achieve it?
2nd November 2007
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How we currently get feedback?• Email, Phone• Facebook, Twitter • Online Chat• Library enquiries, Quick
Call• Face to face• Course Committees• Comments &
suggestions• Survey results
Attribution: http://www.flickr.com/photos/dkuropatwa/3942287764/sizes/o
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What has been working well?
•Comments and suggestions box•Face to face•Phone•Course Committees
Atribution: http://www.flickr.com/photos/infocux/9138930735/sizes/l/
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How can we improve feedback?
• Study Hub website • WebLearn
• Students Union • Text services
• Surveys (NSS, SCONUL)
• Redesign Facebook & Twitter pages
• Staff training & development
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Key role for Information staff
• Staff have a key role to make students realise the importance of feedback
• Promote feedback using a range of technology and traditional material posters, leaflets
• Sharing and communication information supporting each other in use of technology
• Developing Online Chat
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T Summary
• Continue to use a variety of technologies to communicate
with students• Improve student feedback
through staff development & training to develop skills and
confidence in use of technology• Consistent recording, evaluation
and responding to student feedback
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Questions?
Attribution: http://www.flickr.com/photos/oberazzi/318947873/sizes/l/
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