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Human values and Ethics towards
Performance Improvement
Dr. N.Asokan M . S c . , M . E . , P h . D
ntvasokan@gmail.com9445191369
O b j e c t i v e
To ensure sustained happiness and
prosperity which are the core aspirations of all
human beings.
To facilitate the development of a holistic perspective
among people towards life, profession and happiness,
based on the correct understanding of the
Human reality and the rest of the
Existence.
What do you need to have in a day to make it joyful?
A joyful life meant connecting with
people on a daily basis and doing
something that made a valuable
contribution to someone else’s life.
W h at i s G o o d ?
W h at i s Ev i l ?
“Is it ethical to steal a loaf of bread
to feed a starving child?”
“It depends.”
BeliefsWays of
seeing
the world
Guide
how people do things
Examples:
In listening
In seeing of every other person
In timing
In every one has some potential
In no one is useless
You are observing limiting beliefs in yourself
P o w e r o f P o w e r l e s s n e s s
• Dominant belief that we are not able to fulfill our desires.
• Most of us hold one of two contradictory beliefs that limit our ability to create what we really want.
1. Belief in powerlessness – our inability to bring into being all the things we really care about
2. Belief centers on unworthiness – that we do not deserve to have what we truly desire.
At t h e a g e o f 2
As children, we learn ourlimitations are. Childrenare rightfully taughtlimitations essential totheir survival.
We are constantly told wecan’t have or can’t docertain things and wemay come to assume thatwe have inability to havewhat we want.
Limiting Beliefs• Dominant belief : we are
not able to fulfill ourdesires
• Common Belief: ourpowerlessness
• Belief Center:Unworthiness –we don notdeserve to have what wetruly desire
As human beings we all have some
limiting beliefs based on
industry best practicesand
incidences of failures
Values are our fundamental beliefs.
They are the
principles we use to
define that which is right,
good and just.
Values provide
guidance as we
determine the right
versus the wrong, the
good versus the bad.
They are ourWho are you? Who you are?
Va l u e s
Those aspects of life that you hold dear
Experimental Knowledge
As you make choices, sometimes compromising, sometimes holding firm,
you come to realize that
certain aspects of your life are more important than others
These critical aspects, guiding the choices you make in the future.
Some of these values will remain constant throughout your life.
Others will change with time and reflection
M o ra l Va l u e s
Judgment of Good or Bad of
human action or character
according to some
perceived standard of Good or Evil
Morals are values which we attribute to a system of beliefs
These values get their authority from something
outside the individual- a higher being orhigher authority (e.g. society)
Many of us find our values are strongly
influenced by our sense of morality - right asdefined by a higher authority.
E x a m p l e s o f M o ra l Va l u e s
Honesty, Integrity, Compassion …) as “moral values” - values derived from a higher authority
Business values, such as Excellence, Quality, Safety, Service, which define some elements of right and good in a business context.
W h o i s G e n t l e m a n ?
E t h i c s
The discipline dealing with
What is Right or Wrong or Moral Duty and Obligation.
A group of moral principles or set of values
A particular theory or system of moral values
S t a n d a r d s o f b e h a v i o r
Art of Human L iv ing . Sc ience of Man as a Gent leman
Ethics is about our actions and decisions.
When one acts in ways which are consistentwith our beliefs , we will characterize that asacting ethically.
When one’s actions are NOT congruent with ourvalues - our sense of right, good and just - wewill view that as acting unethically.
The ethics of our decisions and actions isdefined societally, NOT individually.
If society is dominated by a singlereligious or cultural belief system, as isthe case in some countries, then whatis ethical and what is moral may bedefined as the same thing.
In societies where there is not amonolithic belief system there can bevery wide differences in opinion insociety as to whether a given action isethical (or moral).
Difference between Moral and Ethical: LAW
The moral principle that “life is sacred” takes
on clear definition in the Medical Doctor’s
code of Ethics: the same moral principle is
rigidly defined in the LAWS prohibiting
manslaughter
Wo r k E t h i c
It is a cultural norm that advocates being
personally accountable and responsiblefor the work that one does and is based on a
belief that work has intrinsic value.
A set of attitudes concerned with the value
of work, which forms the motivationalorientation
H u m a n Va l u e s
Basic moral values one ought to possess to live as a person
P r i n c i p l e s :The innate dignity of human lifeRespect for others Interconnection between humankind and
environment Importance of integrity and serviceAttitude of non-violence Individual and collective quest for peace and
happiness
H u m a n Va l u e s - L O V E
Truth : Love in
Speech
Right Conduct: Love in
Action
Peace: Love in
Thought
Non-Violence:
Love in
Love in Speech
Love in Thought
Love in Understanding
Love
in
Action
H u m a n Va l u e s
L O V E T R U T H R i g h t c o n d u c t
P e a c e N o n v i o l e n c e
Caring Consciousness Cleanliness Attention Brotherhood
Dedication Creativity Courage Calm Citizenship
Friendship Discrimination Duty Concentration Consideration
Forgiveness Creativity Goals Discipline Cooperation
Helping Honesty Leadership Focus Global awareness
Kindness Integrity Respect Satisfaction Loyalty
Patience Unity in diversity
Sacrifice Inner silence Service to others
Sharing Reason Self confidence Understanding Social justice
Sincerity Optimism Healthy living Care for environment
Ceiling on desires
Tolerance Sense control Time management
Self control Universal love
M o ra l D i l e m m a
Dilemmas are situations inwhich moral reasonscome into conflict.
Not clear of the immediatechoice or solutions of theproblems
Does not mean things hadgone wrong, indicate themoral complexity
E x a m p l e
A person promised to meet a customer and dine, but he has to help his relative who is
involved in an accident – one has to fix the priority.
Late comers -College bus Break down Vs Outside bus break
down
T h r e e C o m p l e x S i t u a t i o n s
1. Problem of Vagueness: Unable to distinguish between Good and bad
2. Problem of Conflicting Reasons: Unable to choose between two good solutions – Set priority
3. Problem of Disagreement: More solutions. Analyze and rank the solutions for suitable for the context
P e r f o r m a n c e I m p r o v e m e n t
P e r f o r m a n c e : P u r p o s e
An Organization exists for a purpose and that
purpose is Performance
Performance defined as any outcome that is
deemed valuable by either an external or
internal customer
P e r f o r m a n c e f o r t h e D a y
Thousand of tiny choices, in an endless
procession, that confronts us every minute,
unable to intellectualize, compelled us to react
instinctively (decisions), follows the path of
least resistance.
Sum of these tiny decisions is the performance of the day
H o w t o d e c i d e G o o d o r B a d ?
G o a l , R i g h t , W r o n g ,A c h i e v e m e n t , S h o r t c o m i n g
What are the goals of your life?
How do you set your goals in your life?
How do you differentiate between right and
wrong?
What have been your achievements and
shortcoming in your life?
Purpose Defines the enduringcharacter of College
its self identity consistentthrough time andtranscends market lifecycles,
technological breakthroughs,management fads andindividual leaders.
WHY?
Why do we run the
College of Engineering and
Technology?
Direction –
continually pursues but never fully
achieves or completes its
purpose.“Why we exists and What we stand for”that does not change even after 100 years
“This who we are; this is what we stand for; this is what we are all about”
M i s s i o n S t a t e m e n t
Forming a personal mission statementmeans identifying your purpose
Not having a direction is the number onemistake we make in our careers andpersonal lives.
Creating a mission that aligns with your
natural talents means success will likelycome easier.
E x a m p l e s o f c o r e p u r p o s e
Company Name Core purpose
3M To solve unsolved problems innovatively
HP To make technical contributions for the advancementand welfare of humanity
McKinsey To help leading corporations and governments be moresuccessful
Merck To preserve and improve human life
Nike To experience the emotions of competitions, winning,and crushing competitors
What do we want to create within next three years / five years /ten years? –
• The picture of the envisioned future we seek to CREATE
• Specific destination –once we reach, we have to change
• Far more important toknow who we are thanwhere we are going,
for where we are goingwill certainly changes asthe world about uschanges
“what we aspire to become, to achieve, to create”that will require significant change and progress to attain
C R E A T E
Creative ProcessThinking beyond thecurrent capabilities ofthe college, currentenvironments trends,forces, and conditions. 1. Become 100 crores in 2012
2. Crush ___ college
2. Knock of ___ college as thenumber one Engg.college inTamilnadu
3. Become the MIT of India
4. Become No.1 in Marine Engg.
Education1.Target 2. common enemy 3. Role model 4. Internal Transformation
How do we want to act, consistent with purpose?Along the path toward achieving
what do we want to create
Describe how thecollege wants life tobe on a day – to daybasis: Culture
• Largely independent ofthe currentenvironment,competitiverequirements, ormanagement fads
• Culture stands the testof time
If the circumstances changed and penalized us for holding this culture, would we still keep it? If YES, it is not culture, should be dropped
C u l t u ra l C h a n g e
Culture is the result of all the dailyconversations and negotiations betweenthe members of an organization.
If you want to change a culture you have tochange all these conversations or at least themajority of them.
“the way things are”
What if members of the organization do not share and have not internalized the
organization's values?
Values are the embodiment of what anorganization stands for / individual stand for.
When there is a disconnect between statedand operating values, it may be difficult todetermine w h a t i s " a c c e p t a b l e . "
VALUES PROVIDE THE BASIS FOR
JUDGMENTS ABOUT WHAT IS
IMPORTANT FOR THE
ORGANIZATION TO SUCCEED IN
ITS CORE BUSINESS.
Performance
Excellence
Right way of doing things
Protecting from
inevitable mistakes
Create
Your own rule of the game
Stds. Norms & Systems
Rules & Regulations
Above average
Average
Below average
Talent
Knowledge &
SKill
Institution's Excellence
Preventing Inevitable mistakes(Below Average)
Administration Rules Regulations/Wrong perception of Discipline Solution of today’s problem leads to new problem tomorrow
Right way of doing right things (Above average)
Management Framing Guidelines, Systems/ProceduresBuilding Block of an InstitutionFixing Responsibility & Accountability
Doing professionally / Excellently
Leadership Creating your own institutionsBeyond Rules/norms/regulationsRethinking /breaking the limiting barriers of beliefs/assumptions/thought
Take away
Not all values have the same
priority. Some are more important
than others and must be satisfied
before
others can be addressed
F i x e d M i n d s e t
Your abilities are fixed and
success comes out of
repeatedly using the same
belief, values and ethics.
G r o w i n g M i n d s e t
Your abilities can change if youlearn from mistakes and arewilling to put in the effort
Signature of mediocrity is NOT an unwillingness to changeIt is chronic inconsistency
As human beings we all have some limiting beliefs based on industry best practicesand
incidences of failures
You believe that stretch
goals help in breaking the
limiting beliefs
B r e a k i n g t h e l i m i t i n g b e l i e f s
stretch goals helps
W i l l p o w e r :
a maniacal focus on goal
Willingness to pay the price
Ability to defeat any opposition
Surmount any obstacles
Erode the vision
Mobilize through Fear
Negative Vision: Focusing ongetting away from what wedon’t want rather than whatwe want
Anti drugs, anti nuclearpower, anti smoking, anti-abortion, anti corruption
• Values can be defined as those things that are important to or valued by someone/ an organization
• Virtues are Positive and preferred values
• Code of Ethics exhibit, rights, duties and obligations of the members of a profession and a professional society.
SEE
DOGET
AttitudesBehaviorsMethodsTechniques
BeliefsThoughtsAssumptions
Results
If you want to change the Fruit, Change the Root
Change in here,no use
Basically change here,to get desired result
Beliefs change gradually as we accumulate new experiences (Variety of different activities)
Learn
Practice
PerformanceDiscipline
Purpose
Number of very small
wise decisions takendaily towards thepurpose
Process
R e s p o n s i b i l i t y M e t e r
F r e e d o m
• Be Free
• Enjoy the moment
• Be widely passionate
• Have a fabulous time
• Live in the now
R e s p o n s i b i l i ty
• Be Responsible
• Set your goals
• Keep your promises
• Get important things done
• Fulfill your duties
The U.S. Army, in 1986, had as the theme for the year "values," and listed
four organizational values-
Loyalty, Duty, Selfless service, and Integrity-
and four individual values-
Commitment, Competence, Candor, and Courage.
Example for Code of Professional Ethics
We treat co-workers and other colleagues withrespect, fairness, and good faith, and advocateconditions of employment that safeguard therights and welfare of all employees of ourinstitutions.
We strive for excellence in the profession bymaintaining and enhancing our own knowledgeand skills, by encouraging the professionaldevelopment of co-workers, and by fostering theaspirations of potential members of theprofession.
O u r M i s s i o nNavran Associates helps our clients reduce the risk of ethical misconduct and achieve strategic, financial and operational success as they earn and enhance their reputation for doing what is right, fair and good.
O u r V i s i o nA world where people and organizations achieve success by consistently applying basic human values.
O u r V a l u e sNavran Associates is guided by the consistent and predictable application of these universal values:
Honesty - to tell the whole truthIntegrity - to adhere to our values and keep our promisesFairness - to balance equity and equality in how we treat othersRespect - to honor the inherent value of every personCompassion - to treat others out of our sincere concern for their interests and needsCourage - to do what is right, good and fair, even when it is difficultAccountability - to accept responsibility for the consequences of our actions
Every day, are you using your energy
ORwasting you energy?
62
Thank
You
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