Human values and Ethics towards

Performance Improvement

Dr. N.Asokan M . S c . , M . E . , P h . D

ntvasokan@gmail.com9445191369

O b j e c t i v e

To ensure sustained happiness and

prosperity which are the core aspirations of all

human beings.

To facilitate the development of a holistic perspective

among people towards life, profession and happiness,

based on the correct understanding of the

Human reality and the rest of the

Existence.

What do you need to have in a day to make it joyful?

A joyful life meant connecting with

people on a daily basis and doing

something that made a valuable

contribution to someone else’s life.

W h at i s G o o d ?

W h at i s Ev i l ?

“Is it ethical to steal a loaf of bread

to feed a starving child?”

“It depends.”

BeliefsWays of

seeing

the world

Guide

how people do things

Examples:

In listening

In seeing of every other person

In timing

In every one has some potential

In no one is useless

You are observing limiting beliefs in yourself

P o w e r o f P o w e r l e s s n e s s

• Dominant belief that we are not able to fulfill our desires.

• Most of us hold one of two contradictory beliefs that limit our ability to create what we really want.

1. Belief in powerlessness – our inability to bring into being all the things we really care about

2. Belief centers on unworthiness – that we do not deserve to have what we truly desire.

At t h e a g e o f 2

As children, we learn ourlimitations are. Childrenare rightfully taughtlimitations essential totheir survival.

We are constantly told wecan’t have or can’t docertain things and wemay come to assume thatwe have inability to havewhat we want.

Limiting Beliefs• Dominant belief : we are

not able to fulfill ourdesires

• Common Belief: ourpowerlessness

• Belief Center:Unworthiness –we don notdeserve to have what wetruly desire

As human beings we all have some

limiting beliefs based on

industry best practicesand

incidences of failures

Values are our fundamental beliefs.

They are the

principles we use to

define that which is right,

good and just.

Values provide

guidance as we

determine the right

versus the wrong, the

good versus the bad.

They are ourWho are you? Who you are?

Va l u e s

Those aspects of life that you hold dear

Experimental Knowledge

As you make choices, sometimes compromising, sometimes holding firm,

you come to realize that

certain aspects of your life are more important than others

These critical aspects, guiding the choices you make in the future.

Some of these values will remain constant throughout your life.

Others will change with time and reflection

M o ra l Va l u e s

Judgment of Good or Bad of

human action or character

according to some

perceived standard of Good or Evil

Morals are values which we attribute to a system of beliefs

These values get their authority from something

outside the individual- a higher being orhigher authority (e.g. society)

Many of us find our values are strongly

influenced by our sense of morality - right asdefined by a higher authority.

E x a m p l e s o f M o ra l Va l u e s

Honesty, Integrity, Compassion …) as “moral values” - values derived from a higher authority

Business values, such as Excellence, Quality, Safety, Service, which define some elements of right and good in a business context.

W h o i s G e n t l e m a n ?

E t h i c s

The discipline dealing with

What is Right or Wrong or Moral Duty and Obligation.

A group of moral principles or set of values

A particular theory or system of moral values

S t a n d a r d s o f b e h a v i o r

Art of Human L iv ing . Sc ience of Man as a Gent leman

Ethics is about our actions and decisions.

When one acts in ways which are consistentwith our beliefs , we will characterize that asacting ethically.

When one’s actions are NOT congruent with ourvalues - our sense of right, good and just - wewill view that as acting unethically.

The ethics of our decisions and actions isdefined societally, NOT individually.

If society is dominated by a singlereligious or cultural belief system, as isthe case in some countries, then whatis ethical and what is moral may bedefined as the same thing.

In societies where there is not amonolithic belief system there can bevery wide differences in opinion insociety as to whether a given action isethical (or moral).

Difference between Moral and Ethical: LAW

The moral principle that “life is sacred” takes

on clear definition in the Medical Doctor’s

code of Ethics: the same moral principle is

rigidly defined in the LAWS prohibiting

manslaughter

Wo r k E t h i c

It is a cultural norm that advocates being

personally accountable and responsiblefor the work that one does and is based on a

belief that work has intrinsic value.

A set of attitudes concerned with the value

of work, which forms the motivationalorientation

H u m a n Va l u e s

Basic moral values one ought to possess to live as a person

P r i n c i p l e s :The innate dignity of human lifeRespect for others Interconnection between humankind and

environment Importance of integrity and serviceAttitude of non-violence Individual and collective quest for peace and

happiness

H u m a n Va l u e s - L O V E

Truth : Love in

Speech

Right Conduct: Love in

Action

Peace: Love in

Thought

Non-Violence:

Love in

Love in Speech

Love in Thought

Love in Understanding

Love

in

Action

H u m a n Va l u e s

L O V E T R U T H R i g h t c o n d u c t

P e a c e N o n v i o l e n c e

Caring Consciousness Cleanliness Attention Brotherhood

Dedication Creativity Courage Calm Citizenship

Friendship Discrimination Duty Concentration Consideration

Forgiveness Creativity Goals Discipline Cooperation

Helping Honesty Leadership Focus Global awareness

Kindness Integrity Respect Satisfaction Loyalty

Patience Unity in diversity

Sacrifice Inner silence Service to others

Sharing Reason Self confidence Understanding Social justice

Sincerity Optimism Healthy living Care for environment

Ceiling on desires

Tolerance Sense control Time management

Self control Universal love

M o ra l D i l e m m a

Dilemmas are situations inwhich moral reasonscome into conflict.

Not clear of the immediatechoice or solutions of theproblems

Does not mean things hadgone wrong, indicate themoral complexity

E x a m p l e

A person promised to meet a customer and dine, but he has to help his relative who is

involved in an accident – one has to fix the priority.

Late comers -College bus Break down Vs Outside bus break

down

T h r e e C o m p l e x S i t u a t i o n s

1. Problem of Vagueness: Unable to distinguish between Good and bad

2. Problem of Conflicting Reasons: Unable to choose between two good solutions – Set priority

3. Problem of Disagreement: More solutions. Analyze and rank the solutions for suitable for the context

P e r f o r m a n c e I m p r o v e m e n t

P e r f o r m a n c e : P u r p o s e

An Organization exists for a purpose and that

purpose is Performance

Performance defined as any outcome that is

deemed valuable by either an external or

internal customer

P e r f o r m a n c e f o r t h e D a y

Thousand of tiny choices, in an endless

procession, that confronts us every minute,

unable to intellectualize, compelled us to react

instinctively (decisions), follows the path of

least resistance.

Sum of these tiny decisions is the performance of the day

H o w t o d e c i d e G o o d o r B a d ?

G o a l , R i g h t , W r o n g ,A c h i e v e m e n t , S h o r t c o m i n g

What are the goals of your life?

How do you set your goals in your life?

How do you differentiate between right and

wrong?

What have been your achievements and

shortcoming in your life?

Purpose Defines the enduringcharacter of College

its self identity consistentthrough time andtranscends market lifecycles,

technological breakthroughs,management fads andindividual leaders.

WHY?

Why do we run the

College of Engineering and

Technology?

Direction –

continually pursues but never fully

achieves or completes its

purpose.“Why we exists and What we stand for”that does not change even after 100 years

“This who we are; this is what we stand for; this is what we are all about”

M i s s i o n S t a t e m e n t

Forming a personal mission statementmeans identifying your purpose

Not having a direction is the number onemistake we make in our careers andpersonal lives.

Creating a mission that aligns with your

natural talents means success will likelycome easier.

E x a m p l e s o f c o r e p u r p o s e

Company Name Core purpose

3M To solve unsolved problems innovatively

HP To make technical contributions for the advancementand welfare of humanity

McKinsey To help leading corporations and governments be moresuccessful

Merck To preserve and improve human life

Nike To experience the emotions of competitions, winning,and crushing competitors

What do we want to create within next three years / five years /ten years? –

• The picture of the envisioned future we seek to CREATE

• Specific destination –once we reach, we have to change

• Far more important toknow who we are thanwhere we are going,

for where we are goingwill certainly changes asthe world about uschanges

“what we aspire to become, to achieve, to create”that will require significant change and progress to attain

C R E A T E

Creative ProcessThinking beyond thecurrent capabilities ofthe college, currentenvironments trends,forces, and conditions. 1. Become 100 crores in 2012

2. Crush ___ college

2. Knock of ___ college as thenumber one Engg.college inTamilnadu

3. Become the MIT of India

4. Become No.1 in Marine Engg.

Education1.Target 2. common enemy 3. Role model 4. Internal Transformation

How do we want to act, consistent with purpose?Along the path toward achieving

what do we want to create

Describe how thecollege wants life tobe on a day – to daybasis: Culture

• Largely independent ofthe currentenvironment,competitiverequirements, ormanagement fads

• Culture stands the testof time

If the circumstances changed and penalized us for holding this culture, would we still keep it? If YES, it is not culture, should be dropped

C u l t u ra l C h a n g e

Culture is the result of all the dailyconversations and negotiations betweenthe members of an organization.

If you want to change a culture you have tochange all these conversations or at least themajority of them.

“the way things are”

What if members of the organization do not share and have not internalized the

organization's values?

Values are the embodiment of what anorganization stands for / individual stand for.

When there is a disconnect between statedand operating values, it may be difficult todetermine w h a t i s " a c c e p t a b l e . "

VALUES PROVIDE THE BASIS FOR

JUDGMENTS ABOUT WHAT IS

IMPORTANT FOR THE

ORGANIZATION TO SUCCEED IN

ITS CORE BUSINESS.

Performance

Excellence

Right way of doing things

Protecting from

inevitable mistakes

Create

Your own rule of the game

Stds. Norms & Systems

Rules & Regulations

Above average

Average

Below average

Talent

Knowledge &

SKill

Institution's Excellence

Preventing Inevitable mistakes(Below Average)

Administration Rules Regulations/Wrong perception of Discipline Solution of today’s problem leads to new problem tomorrow

Right way of doing right things (Above average)

Management Framing Guidelines, Systems/ProceduresBuilding Block of an InstitutionFixing Responsibility & Accountability

Doing professionally / Excellently

Leadership Creating your own institutionsBeyond Rules/norms/regulationsRethinking /breaking the limiting barriers of beliefs/assumptions/thought

Take away

Not all values have the same

priority. Some are more important

than others and must be satisfied

before

others can be addressed

F i x e d M i n d s e t

Your abilities are fixed and

success comes out of

repeatedly using the same

belief, values and ethics.

G r o w i n g M i n d s e t

Your abilities can change if youlearn from mistakes and arewilling to put in the effort

Signature of mediocrity is NOT an unwillingness to changeIt is chronic inconsistency

As human beings we all have some limiting beliefs based on industry best practicesand

incidences of failures

You believe that stretch

goals help in breaking the

limiting beliefs

B r e a k i n g t h e l i m i t i n g b e l i e f s

stretch goals helps

W i l l p o w e r :

a maniacal focus on goal

Willingness to pay the price

Ability to defeat any opposition

Surmount any obstacles

Erode the vision

Mobilize through Fear

Negative Vision: Focusing ongetting away from what wedon’t want rather than whatwe want

Anti drugs, anti nuclearpower, anti smoking, anti-abortion, anti corruption

• Values can be defined as those things that are important to or valued by someone/ an organization

• Virtues are Positive and preferred values

• Code of Ethics exhibit, rights, duties and obligations of the members of a profession and a professional society.

SEE

DOGET

AttitudesBehaviorsMethodsTechniques

BeliefsThoughtsAssumptions

Results

If you want to change the Fruit, Change the Root

Change in here,no use

Basically change here,to get desired result

Beliefs change gradually as we accumulate new experiences (Variety of different activities)

Learn

Practice

PerformanceDiscipline

Purpose

Number of very small

wise decisions takendaily towards thepurpose

Process

R e s p o n s i b i l i t y M e t e r

F r e e d o m

• Be Free

• Enjoy the moment

• Be widely passionate

• Have a fabulous time

• Live in the now

R e s p o n s i b i l i ty

• Be Responsible

• Set your goals

• Keep your promises

• Get important things done

• Fulfill your duties

The U.S. Army, in 1986, had as the theme for the year "values," and listed

four organizational values-

Loyalty, Duty, Selfless service, and Integrity-

and four individual values-

Commitment, Competence, Candor, and Courage.

Example for Code of Professional Ethics

We treat co-workers and other colleagues withrespect, fairness, and good faith, and advocateconditions of employment that safeguard therights and welfare of all employees of ourinstitutions.

We strive for excellence in the profession bymaintaining and enhancing our own knowledgeand skills, by encouraging the professionaldevelopment of co-workers, and by fostering theaspirations of potential members of theprofession.

O u r M i s s i o nNavran Associates helps our clients reduce the risk of ethical misconduct and achieve strategic, financial and operational success as they earn and enhance their reputation for doing what is right, fair and good.

O u r V i s i o nA world where people and organizations achieve success by consistently applying basic human values.

O u r V a l u e sNavran Associates is guided by the consistent and predictable application of these universal values:

Honesty - to tell the whole truthIntegrity - to adhere to our values and keep our promisesFairness - to balance equity and equality in how we treat othersRespect - to honor the inherent value of every personCompassion - to treat others out of our sincere concern for their interests and needsCourage - to do what is right, good and fair, even when it is difficultAccountability - to accept responsibility for the consequences of our actions

Every day, are you using your energy

ORwasting you energy?

62

Thank

You