ISO/IEC 29110 in Brazil Helping SME of Brazil in Becoming more Competitive Getting Competitiveness...

ISO/IEC 29110 in BrazilHelping SME of Brazil in Becoming more

Competitive

Getting Competitiveness to VSE

Some aspects

Brazilian Scenario

IBSSSoftware Market

IT Industry

97,3% are SME and have up to 19 people > 8.500 companies

> U$ 21 billions> 94% of SME

CMMI MPS.BR< 5% has some of then

How to be competitive (in local, regional and internacional markets)?

How to achieve market confidence (assure that SME can produce quality products and services with)

How to communicate to the market a clear quality message (How much “better” is this level than the other?)

Our challenge

How to be competitive (to internal and internacional market)?

How achieve market's confidence (assure that SME can produce products and services with quality)

How communicate to the market a clear quality message (How many “better” is this level than the other?)

Our challenge

Quality!

Competitiveness!

Market’s confidence!

Very Small Entities

ISO/IEC 29110 Series

ISO/IEC 29110 Series

Show VSEs that they can be recognized as high

quality software producers in specific

domains in local, regional and international markets

29110 series is already an adoptedBrazilian standards...

What are we doing?...

Dissemination Collaboration Project for Standardization and Innovation in SME

Agency Government x NB x Industry (SEBRAE/ABNT) Training

Seminars Courses Academy (in negotiation)

What are we doing in Brazil?...

Implementation Basic Profile

Agile perspective ISO 9001 Integration Approach System Engineering Approach

ISO/IEC 20000 diagnoses

Certification

ISO/IEC 29110

Certification

Retrospective

Issue: developing a proposal for a certification scheme

Brazil proposed a certification scheme

carry out pilot audits in software development VSE

Dublinnov/2011

Jejumay/2012

Brazilaug – out /2012

Premisses:

Low-cost & simple

Conformity

assessment

driven!

Rioinfo5 setembro 2012

There is already a worldwide infrastructure that manages the certification system

Certification SystemIAF

Accreditation Body

Certification Body

Certified Companies

Market (Consumers)

Task ForceDocument

developmentSG, NB, AB, CB

ProceduresAB, SG

Training PeopleAccreditation

Bodyfeasibility

Perform Audits

VSE preparation

Document Preparation

Auditor Training

(training audits)Pilot audits

Accreditation Decision

‘

2013

Certification Program is done!

Formal Certification is already running!

Requirements for conformity assessment programs for VSE’s software development life cycle processes• Establish requirements for setting and

operating Certification Schemes against to ABNT NBR ISO/IEC 29110-4-1:2012

• Addressed to Certification Bodies, Accreditation Bodies, Auditors

Certification Scheme

proposed

WD 29110-3-2

ISO/IEC 29110-4-1:2012

ISO/IEC 17000:2005, Conformity assessment – Vocabulary and General Principles

ISO/IEC 17021:2011, Conformity assessment — Requirements for bodies providing audit and certification of management systems

ISO/IEC FDIS 17065, Conformity assessment -- Requirements for bodies certifying products, processes and services

ISO/IEC 19011:2011, Guidelines for auditing management Systems

References

application for certification

certification initial audit

certification decision

surveillance

Certification Process Stages

conformity assessment program for VSE

The Secret...

Partnership and colaboration Government Accreditation Bodies Certification Bodies Industry

Microsoft Process

Template

Partnership and colaboration

Microsoft x NetCenter Brasil

Microsoft projects in Brazil for 29110

Fernando Gebara FilhoLATAM Regional Standards Officer

The initial approach• Determine which are the standards that have local priority• Is there a way to help the local groups working on these

standards to be more effective?– SC 7 (WG 7, WG 24, WG 26), SC 27, SC 34, SC 38, ISO/TC 159/SC 4

• How is the local group working with the local market?– Is the set of standard valuable enough to help foster a strong local IT

ecosystem?• Is there a good alignment between the group plans and the

Microsoft local programs?

The current answers• The 29110 series has good support both from the government side

and the market side and the recognition of the Brazilian SME agency

• A strong small IT ecosystem is fundamental for the long term success and growth of the local IT industry

• Helping small IT companies and start-ups to create and maintain good development practices is fundamental to enhance quality and help them compete in a broader market (even internationally)– These good practices tend to result in better product quality

What we have now• Creation of a process template that helps companies using Visual Studio 2012 to

follow the practices of 29110-4• Can help small IT companies generate evidence to future auditing and/or

certification processes• We are working very close to Riosoft• Version 1 is a simple adaptation of the generic template as a proof of concept• A new Project is under negotiation to

– Enhance Version 1 to make it really aligned to 29110 requirements– Evaluate how the Agile template can be used for 29110 conformance– Translate the template to English and Spanish to allow international usage

• The current template is located at http://iso29110.codeplex.com/

Thanks!

giselevb@gmail.com

fernando.gebara@microsoft.com