Invitation Core Process Booking - Evention · Invitation Core Process Booking Manager/Guest Orders...

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Invitation Core Process Booking

Manager/GuestOrders tickets

AdminCreates user in BE

Defines access

rights

SystemCreates SSO users

Maps user groups

ManagerRegisters in FE

Start

CRMExcel

Guest Workflow

Au

the

nti

cati

on

Manager/GuestFinds Event

ManagerRequests Tickets

ManagerProvides

initial guest

data

Allo

cati

on

SystemSends confirmation

mail to manager

AdminAllocates ticket

contingent

Start

SystemChecks deadline and

contingent

Co

nfi

rmat

ion

AdminImports

Guests

HostProvides /

imports

Guest data

SystemImports

Guests

Start

ScanAgentChecks in guests

Ch

eck-

InR

ep

ort

ing

AdminExports report

M/H/AInvites guests

Start

Guest/Manager

Provides

guest data

SystemSends confirmation

mail to manager

Start

SystemSends confirmation

mail to guest

Ad

min

istr

atio

n

AdminDefines Translations

AdminDefines Settings

AdminDefines Templates

AdminDefines

Categories

AdminCreates

Location

AdminCreates

Serie

AdminCreates

Event

AdminCreates

Program

AdminCreates

Microsite

AdminCreates

Tickets

Surv

ey

AdminSends survey

invitation to guest

GuestFills survey

GuestRSVP

SystemSends cancel mail to

guest

UserEdits user

profile

SystemSends confirmation

mail to user

User Forgot password

SystemSends PW change

mail to user

UserProvides

new

password

SystemImports /Updates

user data

SystemChecks

whitelist

SystemSends confirmation

mail to user

AdminDefines Themes

ScanAgentChecks

statistics

SystemValidates data

PHASE 3

SystemValidates data

PHASE 1

SystemUpdates

attendance

ManagerProvides

Guest data

ManagerRe-allocates ticket

contingent

SystemChecks deadlines &

contingent

AdminSets access

rights

M/H/ASends invitation mail

AdminExports login codes

AdminSends invitation

letter

GuestClicks invitation link

GuestEnters invitation

code

G/H/M/ACancels order

SystemSends confirmation

mail

SystemSends cancel mail to

manager/guest

H/M/A/GCancels order

SystemUpdates

contingent

AdminCreates

survey

AdminReviews

results

AdminExports survey

results

AdminReviews

event

dashboard

AdminConfigures

dashboard

SystemPushes data to

3rd party

systems

3rd party Pulls data from

e5 API

AdminActivates SSO

SystemSends allocation

mail to host

HostLogs in via link

HostLogs in via SSO

SystemChecks deadline

Validates guest data

PHASE 2

Invi

tati

on

AdminDefines

substitute

users

AdminDefines

Seat plan

AdminDefines

Deadlines

SystemSends rejection mail

to manager

ManagerSelects Waitlist

option

AdminActivates

Waitlist

G/MSelects Waitlist

Option

SystemAllocates waitlist

tickets FCFS

AdminIncreases ticket

amount

Org

aniz

atio

n

AdminDoes seating

AdminSends out

hardcopy tickets

AdminExports

booking lists

AdminSends out

newsletter to M/G

M/H/ASends reminder mail

AdminDefines

Guestfields

AdminSends promotion

mail to M/G

AdminAllocates waitlist

tickets manually

PDF ICS PDF ICS

AdminUpdates

Shipping status

ScanAgentDownloads App

AdminExports QR code for

Check-In App

ScanAgentLogs in via QR code