Innovations in Mobile Workforce Management · Innovations in Mobile Workforce Management: How...

Innovations in Mobile Workforce Management:

How Artificial Intelligence and Machine Learning are

delivering value to Utilities.

Martin Green

RVP of Sales, ClickSoftware

IOT AND FIELD SERVICE MANAGEMENT

IOT AND FIELD SERVICE MANAGEMENT

IOT AND FIELD SERVICE MANAGEMENT

IOT AND FIELD SERVICE MANAGEMENT

IOT AND FIELD SERVICE MANAGEMENT

IOT AND FIELD SERVICE MANAGEMENT

THE NEED FOR SPEED

BALANCE

FIELD SERVICE OPTIMIZATION

Key Efficiency Metrics for Field Service Professionals:

- Utilization rates

- First Time Fix Rates

- Cost of Service Delivery- Travel costs, time, overtime…

The right worker, with the right skills, and the right tools – at

the right place, at the right time

Data, including IoT data, helps you understand what “right”

means

THE SERVICE CHAIN

THE SERVICE CHAIN – PREDICTIVE FIELD SERVICE

CASE STUDY :MAJOR EUROPEAN ELECTRIC UTILITY

TAKEAWAYS

Thank You

Stand E21