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Implementation + Rollout of E-Business Suite in 13 entities at Dr. Sulaiman Al Habib Medical
Group (HMG),Kingdom of Saudi Arabia
Background
HMG is one of the largest providers of comprehensive healthcare services in the MENA; as it is currently operating 14 Medical Facilities across Saudi Arabia, UAE and Bahrain, including 7 Hospitals and 6 Medical Centers and developing one of the largest private medical cities in Saudi Arabia.
Dr. Sulaiman Al Habib Medical Group is committed to bringing the most
advanced medical technology available, attract highly qualified and distinguished medical professionals reflecting their focus on quality services and commitment towards providing premier healthcare services to our valued patients.
Number of Employees : 8000+ Number of Users : 500+
Project Outline
Modules Implemented
• Oracle Financials : AP, AR, GL,
CM, FA, AGIS
• Oracle SCM : Purchasing ,
Inventory
• Oracle HCM : Core HR , Payroll
Hardware Platform :
(a) Server Make - HP Blade System
(b) Database Version: RDBMS 11g R2
(c) Applications Version: 12.1.3
Operating System : Redhat Linux 6
Project Kick Off Date : 15-Jun-2013
Project Go Live Date : 16-Mar -2014
Resource Details
Evosys Resource Details
Project Manager : 1
Functional Consultant : 6
Technical Consultant : 3
Solution Architect : 2
DBA : 1
Client Resource Details
Project Manager : 1
Technical Consultant : 1
DBA : 1
Functional Consultant : 3
13 Business Entities of HMG
Business Organization Location Abbreviations Business Functions
Dr. Sulaiman Al Habib Medical
Group Services Holding Co.
Riyadh HMG Holding Corporate Body Managing /Helping Financially &
Operationally to entire HMG Group Hospitals
Dr. Sulaiman Al Habib Medical
Center Co.
Riyadh HMC – Olaya OPD Clinics
Riyadh Surgical Hospital Co. Riyadh Surgical Hospital Fully Operational Hospital
Al Mustaqbal Company for
Establishing Hospitals
Riyadh Maternity Hospital Maternity Hospital, having partner owned 50%
Rayan Hospital for Healthcare Co. Riyadh Rayan Hospital Fully Operational Hospital
Dr. Sulaiman Abdulaziz Al Habib
for Healthcare Co.
Riyadh Home Health Care A company providing specialized healthcare services.
Asharq Alawsat Pharmacies Co. Riyadh ME Pharmacy A Company having major operations of centralized
procurement and distribution and Sales of pharmacy,
Cosmetics & General items and operating various
outpatient pharmacy geographically distinct locations.
Buraidah Al Takhassusi Hospital for
Healthcare Co.
Qassim Qassim Hospital A Fully operational Hospital
Al Gharb Al Takhassusi Hospital For
Healthcare Co.
Riyadh Takhassusi Hospital A Fully operational Hospital
Dr. Sulaiman Al Habib Medical
Center FZ – LLC
Dubai Dubai Clinics A Medical Center
Dr. Sulaiman Al Habib Medical
Group Services Holding Co. -
Foreign Branch
Bahrain HMG Bahrain A Medical Center
Dr. Abdul Aziz Ibrahim Al-Ajaji
Medical Group for Dental
KSA &
Dubai
Ajaji Dental A Group of dental clinics operating across kingdom of Saudi Arabia and Dubai.
Al Mokhtabarat Diagnostic Medical
Co.
Riyadh MD Lab An advance laboratory wholly owned by HMG
13 Business Entities of HMG Contd…
Integration with Third Party Software
SCM Integration: Following interfaces were built between Oracle Inventory Module and HMG’s Hospital Information system for patient dispensation to have fully integrated and accurate inventory management system. 1) Inbound Issue to patient, 2) Return from Patient, 3) Receipt from central store /Branch 4) Transfer/Issue to Other Branch, 5) Item Master Interface, 6) Unit Of Measure Master Interface, 7) Sub-Inventory/Location Interface
Financial Integration: Following interfaces were built between Oracle AP, GL and AR Modules with Hospital billing system in order to achieve a completely integrated billing solution. 1) Customer Interface, 2) GL Interface, 3) Invoice Creation, 4) Receipt Creation, 5) Receipt application to Invoice, 6) Receipt Number outbound 7) Refund to patient
Integration with Third Party Software Contd…
HRIS Integration: 1) Integration was built to transfer Job and Position information to HMG’s in-house system
for PRF Processing, 2) integration was built to receive applicant information from HMG’s in-house system to Oracle HRMS as an Employee.
Pharmakon Integration: 1) Integration for Validations 2) Integration for Deductions CAT Integration: 1) Integration for transferring employees’ attendance information to oracle OTL Module for correct Overtime calculation.
Business Problems
Unmanageable existing In-house system
Manual Accounting entries for all transactions
Lack of Internal Control for basis Procure to Pay and Revenue Cycle
Decentralized databases for various entities and functional areas
Non-Integrated processes requiring lot of manual efforts and reconciliation processes
Required a Standardized ERP System in order to Plan for IPO
Challenges
Strict Time Lines for Implementation with the KSA Visa Rules Changed
Go Live expectation along with Interface
Delay in Deliverables Sign-offs
Two Vacations (Ramadan, Hajj) falling during the Project Life Cycle
which were affecting the efficiency of effort put in
Lengthy Quality Assurance Process and multiple iterations for testing
SIT (System Integrated )
Solutions
Real Time Integrations between HIS System and Oracle for correct recording of Inventory movement with its accounting impact.
Well developed and fully automated integrations between Hospital
Billing system and Oracle in order to have correct recording of revenue
Dynamic Min-Max Item Planning
Multiple Discount and its auto calculation on Quotation and PO forms
ISO Return at Purchased Price
Maintaining Loan Schedules in System
Custom forms for Recording of LC and LG Transactions
Below are some of Key Solutions which were provided to HMG over and above with the Seeded Features of Oracle, which will improve HMG business process a lot :
Business Benefits Delivered
Key Benefits
Standardized and trustworthy Accounting and Transaction recording System for
entire organization.
Streamlines process for recording of business Transactions across different entities.
Automatic Charging of Intercompany charges for inventory transactions between
various entities.
Charging and settlement of Intercompany accounting through the system.
Consolidated Summary Reports with Drill down to Transaction Level, resulting in
reduced Dependency on Other Operations for Information.
Business Benefits Delivered Cont…
Key Benefits
Individual as well as consolidated reporting for various Business Entities.
Automated accounting for All Financial transaction for all functional area of
SCM, FIN & Payroll.
Implementation of Internal control through the system over Procure to Pay cycle
Centralized Database across various functional areas and various Entities.
Fully Integrated Interfaces for all functional areas reducing the requirement for
reconciliation as well as manual Intervention.
Value Addition by Evosys
Implementation of Additional Modules such as Advance Global Intercompany
system (AGIS), E business Tax even though was not part of original scope.
Reports and Alerts provided from Other Client: 23 Reports & 7 Alerts.
Evosys applied its expertise of Interfaces in other health care clients and
through which were able to achieve a more mature solutions for interfaces.
Focused on increasing the system Usage through which reduced the manual
processes as well as manual paper work.
Even though project was of strict timelines Evosys provided scope for
performing full fledge KUT, UAT and SIT for Integrations.
Critical Success Factors
Reduced time spent for compiling, reconciling, and consolidating data from fragmented
ERP systems.
Experienced Consultants:
o With Good System Knowledge
o Dedicated and Die-Hard Efforts
o High Patience Level
Educated Client Key User Base and IT Team
Support and Quick Response from Offshore Team
Followed Solution Design Approach with Matured CRP1
Utilized Solutions/Reports/Alerts from Other Client
Methodology Used
We followed Solution Design approach as proposed by OUM – Oracle Unified Methodology
Contract Signing
High Level Analysis
SDA I – Solution Design Architecture I
SDA II – Solution Design Architecture II
SIT – System Integrated Testing
KUT – Key User Training
UAT – User Acceptance Testing
Go Live
Questions?
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