How to Develop a Culture of Continuous Improvement

How to Develop a Culture of How to Develop a Culture of Continuous Improvement? Continuous Improvement?

The Two Pillars of The Two Pillars of ToyotaToyota’’s Successs Success

Continuous improvement

Lean – TPS - JIT

“Respect for People”

““Respect for PeopleRespect for People””

� Jidoka

� Quick and Easy Kaizen

� Going beyond Toyota - Harada Method

The Harada MethodThe Harada Method

Unlocking Creative Potential of Every WorkerUnlocking Creative Potential of Every Worker

� Two written ideas

� Best day of the week

� How creative are you?

World Class Competitiveness

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"When I was younger I was looking

for this magic meaning of life. It's

very simple now," she says. Making

the lives of others better, doing

"something of lasting value, that's

the meaning of life, it's that

simple.” - Temple Grandin

“A society’s competitive advantage will

come not from how well its schools

teach the multiplication and periodic

tables, but from how well they

stimulate imagination and creativity.”

– Albert Einstein

Obstacles to KaizenObstacles to Kaizen

GulfstreamGulfstream

� In 2004 received 350 ideas from 1000 people

� In 2009 received 40,000 ideas from 1000 people

AutolivAutoliv

� In 2009 received 63 ideas per employee

� In 2010 the goal is 96 ideas per employee

Scott

Clark Metal Products

Dionicio Alvarez Mendex 760 ideas as of 11-1-09

Problems?Problems?

II have a great job ................... have a great job ................... I have a great job ................... I have a great job ................... I have a great job ................... I have a great job ................... I have a great job ...................I have a great job ...................

Improved by: Alicia Paola Moreno Flores Area: Human Resources

BEFORE AFTER

Risk of hammering a hand or even an arm. After usin g the pressure pliers they’ve reduced the risk of getting hurt.

OKOK

WIFE: What would you do if I died? Would you get married again? WIFE: What would you do if I died? Would you get married again? HUSBAND: Definitely not! HUSBAND: Definitely not!

WIFE: Why not WIFE: Why not -- don't you like being married? don't you like being married? HUSBAND: Of course I do. HUSBAND: Of course I do.

WIFE: Then why wouldn't you remarry? WIFE: Then why wouldn't you remarry? HUSBAND: Okay, I'd get married again. HUSBAND: Okay, I'd get married again.

WIFE: You would? (With a hurtful look on her face). WIFE: You would? (With a hurtful look on her face). HUSBAND: (Audible groan). HUSBAND: (Audible groan).

WIFE: Would you live in our house? WIFE: Would you live in our house? HUSBAND: Sure, it's a great house. HUSBAND: Sure, it's a great house.

WIFE: Would you sleep with her in our bed? WIFE: Would you sleep with her in our bed? HUSBAND: Where else would we sleep? HUSBAND: Where else would we sleep? WIFE: Would you let her drive my car? WIFE: Would you let her drive my car? HUSBAND: Probably, it is almost new. HUSBAND: Probably, it is almost new.

WIFE: Would you replace my pictures with hers? WIFE: Would you replace my pictures with hers? HUSBAND: That would seem like the proper thing to do. HUSBAND: That would seem like the proper thing to do.

WIFE: Would she use my golf clubs? WIFE: Would she use my golf clubs? HUSBAND: No, she's leftHUSBAND: No, she's left--handed. handed.

WIFE: WIFE: -- silence silence --

Taiichi OhnoTaiichi Ohno

I want everyone at Toyota to change and at least do not be an obstacle for someone else who wants to change.

Hiroshi OkudaChairman Toyota

Improved by: LUIS DUEÑAS Area: Water Treatments

BEFORE AFTER

When the water got to the higher level, the tub had to be carried by 2 workers.

A cart was placed underneath the tub.

OKOKOKOKOKOKOKOK

Engaging EmployeesEngaging Employees

� Ask every employee to submit one idea per week in writing to:– Make their work easier– Make their work more interesting– Improve their skills and capabilities– Improve their work environment

� And to help their organization:– Reduce costs– Improve quality– Improve safety– Improve throughput– Improve customer service

33 Definitions of KaizenDefinitions of Kaizen

11 Changing methods

: continuous improvement for the better

2 2 Small changes

: everyone is involved in problem solving activities

3 Overcoming resistance

: removing the obstacles and realistic

constraints

When that happens to me, I feel great! I can get very excited when I come up with a new idea and then have the chance to implement it myself.

But, how do you feel when you come up with a new idea and you implementit yourself?

Make it ObviousMake it Obvious

Call MeCall Me

� For information on Quick and Easy Kaizen Train the Trainer Certification Workshop

� 360-737-1883

� bodek@pcspress.com