How Conflict is Created

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How Conflict is Created

March 2, 2012 | Wilkesboro, NC

Presented by

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How Conflict is Created Conflict occurs when

one party decides that the way things are going is not okay and seeks change but that change is not agreed to by the other party.

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It may take “two-to-tango” but it only takes

one party to declare a conflict.

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ROOT CAUSES

Most conflicts will have one or more of the elements as root causes.

A solution to conflict will match the cause.

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SEVEN TYPES OF CONFLICT

Data Relationship Values Resources History Structure Psychological 7

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DATA…

Conflict over data or facts

Most data conflicts have data or factual solutions

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RELATIONSHIPS…

Conflicts arise over a relationship or a communication style

There will often be a “hidden” reason for conflict

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Relationship issues must be addressed!

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VALUES…

Perceived or actual incompatibilities in their belief system

Sometimes differences in expectations become a values issue

Must have a values based solution

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RESOURCES…

Conflicts over real or perceived scarcity of resources

Compliance versus “Promising Practices”Need flexibility and creativity to

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HISTORY…

Core of the conflict is in “the past”

Usually not IEP issues

Must be resolved in order to have a good working relationship

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STRUCTURAL

Realities which exists outside of the school which are having an impact on the parent or family

Resolution must include understanding of the issues and a willingness to recognize

and problem solve

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PSYCHOLOGICAL…

Conflicts can be created or maintained by the need of humans for: Power Control Autonomy Recognition Attention or love

Difficult to identify

Search for a viable solution to help some

of these needs12

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COMMON TYPES OF NEGOTIATORS

The Adversary

The Problem Solver

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ADVERSARIAL POSITION…

Win / Lose

Focus on Positions

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PROBLEM SOLVING…

Win / Win

Focus on interests

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INTERESTS

INTERESTS are the real underlying needs that we want to address.

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Resources

INTERESTS are based on needs.

NEEDS are often based on causes of the conflict.

Data

Relationships

Values

History

Structure

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SEVEN ELEMENTS OF NEGOTIATIONS

1. Interests2. Options3. Alternatives (BATNA)4. Legitimacy 5. Communication6. Relationship7. Commitments 7

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SEVEN ELEMENTS OF NEGOTIATIONS

Intereststhe concerns, wants, needs, hopes and fears

that underlie and motivate the positions

Optionspossible ways of dealing with the issues

Alternativeswhat can happen without

an agreement (BATNA)

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SEVEN ELEMENTS OF NEGOTIATIONS

Legitimacy – What makes an agreement fair how do we measure?

CommitmentsStatements of what each party is

willing to do in the future

Relationships & Communicationthe pattern of interaction in and

outside of the IEP meeting

CONTACT US …

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ecac Main Office:907 Barra Row, Suites

102/103Davidson, NC 28036

800-962-6817 toll free Parent Info Line704-892-1321

www.ecac-parentcenter.org

ecac@ecacmail.org

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Source

The National Center on Dispute Resolution in Special Education Conflict 101:

http://www.directionservice.org/cadre/section2.cfm